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Best Call Center Speech Analytics Software 2026
Facts read 28 Sep 2026 – 21 Oct 2026
Convin leads this list of 37 (record score 5.3, free plan). Scorebuddy Conversation Analytics is next (record score 5.3, free plan).
Call center speech analytics software turns recorded or live conversations into signals for quality review, sentiment, compliance, topics and agent coaching. This list helps contact-center buyers compare tools before checking product details.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Convin | Convin captures contact-center conversations on Android, iOS and web for AI-based review. | 5.3 | Free plan | Free plan | Android, iPhone & iPad, Web, API | 14 Oct 2026 |
| 02 Scorebuddy Conversation Analytics | Web and API software explains contact reasons, customer sentiment and cross-business findings from interaction data. | 5.3 | $24 a month | Free plan | Web, API | 21 Oct 2026 |
| 03 MiaRec | MiaRec turns customer contacts into business insights for contact centers through its AI platform. | 5.0 | $25 a month, billed yearly | Free trial | Web, Windows, Linux, API | 15 Oct 2026 |
| 04 MaxContact Auto QA | MaxContact Auto QA provides automated quality assurance for contact centers through API, extension and web access. | 4.6 | £80 a month | Free trial | Web, Windows, Browser extension, API | 21 Oct 2026 |
| 05 DialConnection Speech Analytics | DialConnection analyzes recorded contact-center calls for performance, compliance and operational trends. | 4.5 | — | — | Android, Web, Windows, Browser extension | 15 Oct 2026 |
| 06 Voiso | Voiso is a web contact-center platform with inbound calling. | 4.3 | $24 a month | — | Web | 28 Sep 2026 |
| 07 Cresta | Web, API and browser extension platform for AI agents, real-time agent help and conversation intelligence. | 4.2 | $150,000 a year | — | Web, Browser extension, API | 21 Oct 2026 |
| 08 3CLogic | 4.0 | — | Free trial | Web, API, Self-hosted | 15 Oct 2026 | |
| 09 Feelingstream | It suits contact-centre and CX leaders, quality and compliance teams, sales leaders, operations and BI teams, and agents. | 4.0 | — | — | Web, Windows, Mac, API | 4 Oct 2026 |
| 10 Balto QA | 3.9 | — | — | Web, Windows, Mac, API | 30 Sep 2026 |
Entries are presented without a published scoring basis. Compare the maker-published details for pricing, platform support, analysis features and supported languages, then confirm requirements with the vendor.
02
Scorebuddy Conversation Analytics
Web and API software explains contact reasons, customer sentiment and cross-business findings from interaction data.
WebAPI Record5.3 Visit
03
MiaRec
MiaRec turns customer contacts into business insights for contact centers through its AI platform.
WebWindowsLinux+2 Record5.0 Visit
04
MaxContact Auto QA
MaxContact Auto QA provides automated quality assurance for contact centers through API, extension and web access.
WebWindowsBrowser extension+1 Record4.6 Visit
05
DialConnection Speech Analytics
DialConnection analyzes recorded contact-center calls for performance, compliance and operational trends.
AndroidWebWindows+3 Record4.5 Visit
7
Cresta
WebBrowser extensionAPI $150,000 a year Record4.2 Visit Web, API and browser extension platform for AI agents, real-time agent help and conversation intelligence.
9
Feelingstream
WebWindowsMac+2 — Record4.0 Visit It suits contact-centre and CX leaders, quality and compliance teams, sales leaders, operations and BI teams, and agents.
11
CallSea
WebAPI — Record3.9 Visit Web and API software transcribes calls and scores them against configurable quality rules.
13
Oryx QA
Web — Record3.9 Visit Oryx QA suits modern contact centers managing call quality, compliance, coaching, and agent performance.
15
AmplifAI Quality Assurance
WebAPISelf-hosted — Record3.6 Visit The product is intended for QA analysts, team leaders, BPO partners, and quality leaders.
16
CallMiner Eureka
WebAPI — Record3.6 Visit CallMiner Eureka captures voice and digital contacts to study journeys, causes and agent performance.
17
Level AI Contact Center Analytics
WebAPI — Record3.6 Visit The analytics platform is intended for contact center leaders, operations teams, product teams, and compliance stakeholders who need reporting across conversations and…
18
Observe.AI Conversation Intelligence
Web — Record3.6 Visit Web platform evaluates every interaction and combines customer AI agents with human-agent guidance.
19
Puzzel AI
Web — Record3.6 Visit Puzzel AI provides AI solutions through a web platform for contact centers.
20
QEval
WebAPI — Record3.6 Visit QEval scores human and AI contact-center conversations and gives agents prompts during calls.
21
Verint Speech Analytics
WebSelf-hosted — Record3.6 Visit Verint Speech Analytics finds themes, trends, sentiment and compliance issues across voice calls.
22
Vonage Conversation Analyzer
Web — Record3.6 Visit Vonage Conversation Analyzer transcribes calls, tracks sentiment and links records to CRM systems.
23
Xdroid Customer Interaction Intelligence Platform
WebAPISelf-hosted — Record3.6 Visit Xdroid suits contact centers that need to review customer interactions across voice and digital channels, including organizations in retail, public sector,…
24
CallCabinet
WebSelf-hosted — Record3.5 Visit CallCabinet suits organizations that need compliant call recording and quality oversight, including those in finance, insurance, healthcare, public sector, aviation,…
25
CallFinder
Web — Record3.5 Visit Web speech analytics turns recorded customer calls into searchable trends, scorecards and coaching signals.
Before you choose
Check the way you can start
Pricing is shown as a paid plan, a starting price or pricing on request. JustCall Speech Analytics lists a starting price of $29 per user per month on annual billing and a 14-day trial. MiaRec lists a starting price of $25 per user per month.
A free plan can reduce initial commitment. Convin lists a free plan, while JustCall lists no free plan. Trial terms and plan limits still need confirmation before purchase.
Match the deployment platform
Web access appears across the list. API and self-hosted options are also represented, while Windows, browser extension and Android support appear in a smaller set of entries.
DialConnection Speech Analytics lists Android, API, extension, self-hosted, web and Windows support. Level AI Contact Center Analytics lists API and web support. Check whether the deployment model fits your contact-center systems.
Compare the analysis functions
The comparison fields cover live call analysis, sentiment analysis, compliance monitoring and automatic topic detection. Review which of these functions the maker documents for your intended workflow.
Agent coaching tools and supported languages are also comparison fields. Confirm the languages and coaching functions needed by your agents before selecting a plan.
Read the maker's current terms
Product pages describe features and pricing in different ways. A pricing-on-request listing does not show a public starting price, so request details that match your call volume and deployment needs.
Use the maker's current product page to verify plan scope, trial conditions, platform support and language coverage before committing.
Questions
What does call center speech analytics software compare?
The comparison fields cover free plans, paid starting prices, live call analysis, sentiment, compliance monitoring, topic detection, agent coaching and supported languages.
Which platforms appear in this list?
Listed platform labels include web, API, self-hosted, Windows, browser extension and Android. Platform coverage differs by product.
Is there a free plan?
Convin lists a free plan. JustCall Speech Analytics lists no free plan and lists a 14-day trial with its paid starting price.
Do these tools offer trials?
Trial availability varies by product. JustCall Speech Analytics lists a 14-day trial; check the maker's terms for other entries.
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