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Xdroid Customer Interaction Intelligence Platform
Xdroid lists its address as Hendrik Consciencestraat 1B, 2800 Mechelen (Brussels North), Belgium.
What it is
Xdroid Customer Interaction Intelligence Platform analyzes customer interactions to give contact centers information about customer experience and performance. Its VoiceAnalytics service transcribes recorded calls after they end and identifies themes, call reasons, agent actions, and customer sentiment. Interaction Analytics brings voice, chat, email, bot conversations, and other touchpoints into one platform. Automated quality management can score chat and email against customized KPIs and evaluate agent interactions for KPIs, compliance, sentiment, and other criteria. AgentAssist provides live call insights and KPI checks, while Xdroid IQ includes auto-summarization, call categorization, a scorecard wizard, KPI generation, and retrieval augmented generation. The analytics support over 30 languages, including regional accents and dialects. Customers can select on-premise, private-cloud, or Xdroid-cloud storage and processing, and send audio, interaction, and metadata batches through SFTP. Xdroid says it does not use customer data to train or improve its models by default. It lists integrations including 8x8, Five9, Genesys Cloud, Avaya, Oak Innovation, Noetica, RingCentral, and Amazon Connect. The company was founded in 2008 and is headquartered in Mechelen, Belgium. Pricing is available on request; its FAQ lists a minimum of 25 agents.
For and against
For
- Analyzes voice, chat, email, bots, and other touchpoints
- Live call insights and KPI checks
- Supports over 30 languages
- Offers on-premise, private-cloud, and Xdroid-cloud deployment
- Does not train models on customer data by default
Against
- Pricing is available on request
- FAQ lists a minimum of 25 agents
The verdict
Xdroid combines post-call analysis, live call assistance, and automated quality management across multiple interaction channels. Buyers should ask the company for pricing and confirm fit with the stated 25-agent minimum.
Who it suits
Xdroid suits contact centers that need to review customer interactions across voice and digital channels, including organizations in retail, public sector, telecommunications, BPO, BFSI, and utilities. Its stated minimum is 25 agents.
Plans and prices
Xdroid Customer Interaction Intelligence Platform
Request a demo; FAQ states a minimum of 25 agents
Read 8 Oct 2026 · xdroid.com
On the record
- AI features
- Xdroid IQ powers features including automatic summaries, smart scorecards, and natural-language interaction with the platform.xdroid.com · read 8 Oct 2026
- Automated quality management
- Interaction Analytics can automatically score chat and email interactions against customized KPIs.xdroid.com · read 8 Oct 2026
- Channels
- Interaction Analytics covers voice, chat, email, bot conversations, and other touchpoints in one platform.xdroid.com · read 8 Oct 2026
- Customer size
- Xdroid’s FAQ lists a minimum of 25 agents and says the product is suitable for contact centers of different sizes.xdroid.com · read 8 Oct 2026
- Customer support
- Xdroid invites prospective customers to contact it for more information or a personalized demonstration.xdroid.com · read 8 Oct 2026
- Data transfer
- Xdroid offers batch upload via SFTP for audio, interactions, and metadata.xdroid.com · read 8 Oct 2026
- Data use
- Xdroid says it does not use customer data to train or improve its models by default.xdroid.com · read 8 Oct 2026
- Deployment
- Xdroid offers on-premise, private-cloud, and Xdroid-cloud data storage options.xdroid.com · read 8 Oct 2026
- Hosting
- Customers can choose on-premise, private cloud, or Xdroid cloud storage and processing.xdroid.com · read 8 Oct 2026
- Integrations
- Xdroid says it integrates with Genesys, Avaya, Ringover, and Amazon Connect, and can receive data through APIs, recording platforms, or cloud connectors.xdroid.com · read 8 Oct 2026
- Intended customers
- Xdroid lists retail, public sector, telecommunications, BPO, BFSI, and utilities among the industries it serves.xdroid.com · read 8 Oct 2026
- Language support
- Xdroid states that its analytics support over 30 languages, with regional accent and dialect recognition.xdroid.com · read 8 Oct 2026
- Live assistance
- AgentAssist provides live insights and KPI checks during calls, while VoiceAnalytics provides post-call analysis.xdroid.com · read 8 Oct 2026
- Omnichannel analytics
- Interaction Analytics analyzes calls, chats, emails, and other customer touchpoints in a unified platform.xdroid.com · read 8 Oct 2026
- Privacy
- Xdroid says it does not use customer data to improve or train its models by default.xdroid.com · read 8 Oct 2026
- Purpose
- Xdroid processes customer interactions to provide objective information and insights for customer experience and contact center performance.xdroid.com · read 8 Oct 2026
- Quality management
- Automated Quality Management evaluates agent interactions against KPIs, compliance, sentiment, and other criteria.xdroid.com · read 8 Oct 2026
- Security
- Xdroid states that it is GDPR compliant, supports PCI standards, and uses access controls, encryption, and anonymisation techniques.xdroid.com · read 8 Oct 2026
