Best Customer Experience Management Software in 2026
Updated
In short: Alida is ranked #1 of 34 as of 4 October 2026, ahead of Press'nXPress and Wootric. The best-ranked option with a free plan is Qualtrics. The lowest first paid tier on this page is UXPressia at $36/mo.
Customer experience management tools help teams gather feedback and organize ways to respond to customer experiences. The ranking compares entries on feedback channels, experience programs, journey mapping, and closed-loop actions, as well as text analytics and supported languages. Free-plan availability and paid-from pricing offer additional details to weigh. Webex Experience Management and Hello Customer are among the first entries, followed by Press'nXPress and Qualtrics. Consider which feedback sources and follow-up capabilities matter to your organization, and compare the listed language and plan information as you assess the options.
34 customer experience management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Alida iPhone + Android RecognisedPhone appDocumentedFree plan 7.1
- 2 Press'nXPress iPhone + Android RecognisedPhone appDocumentedFree plan 7.0 Journey mapping: YesFeedback channels: omnichannelText analytics: Yes
- 3 Wootric iPhone + Android RecognisedPhone appDocumentedFree plan 7.0
- 4 Hello Customer iPhone + Android RecognisedPhone appDocumentedFree plan 6.9
- 5 Webex Experience Management iPhone + Android RecognisedPhone appDocumentedFree plan 6.9 Journey mapping: YesFeedback channels: multichannelText analytics: Yes
- 6 Happ iPhone + Android RecognisedPhone appDocumentedFree plan 6.8 Feedback channels: multichannel
- 7 omniXM iPhone + Android RecognisedPhone appDocumentedFree plan 6.8 Feedback channels: omnichannelText analytics: Yes
- 8 Qualtrics No phone app RecognisedPhone appDocumentedFree plan 6.4$420/mo
- 9 UXPressia No phone app RecognisedPhone appDocumentedFree plan 6.3$36/mo
- 10 InMoment iPhone + Android RecognisedPhone appDocumentedFree plan 6.2
- 11 QuestionPro No phone app RecognisedPhone appDocumentedFree plan 6.2$83/mo
- 12 Eloquant No phone app RecognisedPhone appDocumentedFree plan 5.6€55/mo Journey mapping: YesFeedback channels: omnichannelText analytics: Yes
- 13 Cemantica No phone app RecognisedPhone appDocumentedFree plan 5.5
- 14 CustomerSure No phone app RecognisedPhone appDocumentedFree plan 5.5£1,999/mo Journey mapping: YesFeedback channels: omnichannelText analytics: Yes
- 15 Glanceable No phone app RecognisedPhone appDocumentedFree plan 5.5€1583.33/mo Journey mapping: YesFeedback channels: omnichannelText analytics: Yes
- 16 Lucidya No phone app RecognisedPhone appDocumentedFree plan 5.5$125/mo Journey mapping: YesFeedback channels: omnichannelText analytics: Yes
- 17 CrossCX No phone app RecognisedPhone appDocumentedFree plan 5.4 Journey mapping: NoFeedback channels: omnichannelText analytics: Yes
- 18 Verint Experience Management No phone app RecognisedPhone appDocumentedFree plan 5.4 Journey mapping: YesFeedback channels: omnichannelText analytics: Yes
- 19 Feedier No phone app RecognisedPhone appDocumentedFree plan 5.3 Journey mapping: YesFeedback channels: omnichannelText analytics: Yes
- 20 PeopleMetrics CEM Platform No phone app RecognisedPhone appDocumentedFree plan 5.3 Journey mapping: YesFeedback channels: multichannelText analytics: Yes
- 21 WestCX Orchestrate No phone app RecognisedPhone appDocumentedFree plan 5.3 Journey mapping: YesFeedback channels: omnichannelText analytics: Yes
- 22 Wonderflow No phone app RecognisedPhone appDocumentedFree plan 5.3 Feedback channels: multichannelText analytics: Yes
- 23 Adobe CX Enterprise No phone app RecognisedPhone appDocumentedFree plan 5.2 Journey mapping: Yes
- 24 moveXM No phone app RecognisedPhone appDocumentedFree plan 5.2 Journey mapping: YesFeedback channels: omnichannelText analytics: Yes
- 25 sandsiv+ No phone app RecognisedPhone appDocumentedFree plan 5.2 Journey mapping: YesFeedback channels: multichannelText analytics: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer experience management software is ranked first on Samsung Mobile US Press?
Alida is ranked #1 of 34 with a score of 7.1. Press'nXPress is second and Wootric third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, UXPressia has the lowest first paid tier we found: $36/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.