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Ranked on the record · 101 apps

Best Help Desk Software 2026

Help desk software gives teams a place to handle customer questions, tickets and service requests. This list helps buyers compare support workflows, pricing paths and access options.

Compare the maker-published fields for free plans, paid starting prices, shared inboxes, SLA management, help centers, ticket automation, customer portals, API access and included agent seats. The page order uses maker-published details, puts Android availability first, then a free way to try and the freshness of the facts.

01

Odoo Helpdesk offers web, Android, iOS, Linux, Windows and self-hosted access with inbox sharing, service targets and automation.

Free plan Free trial From $31.10 a month AndroidiPhone & iPadWebWindowsLinuxAPI+1
Record8.8 Visit site The record
02

Chatwoot

It suits support, sales, and engagement teams that want to manage customer conversations across channels.

AndroidiPhone & iPadWeb+3
Record8.5 Visit
03

Vtiger Help Desk

Vtiger Help Desk supports Android, iOS and API connections, with inbox sharing, a free plan and a 15-day trial.

AndroidiPhone & iPadAPI
Record8.2 Visit
04

Intercom

Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.

AndroidiPhone & iPadWeb
Record8.0 Visit
05

Desk365

Desk365 runs on Android, iOS, web and APIs, with a free plan and 21-day trial.

AndroidiPhone & iPadWeb+1
Record7.9 Visit
6
Front

Front runs on Android, iOS, macOS, Windows, web and APIs, with paid plans and a 14-day trial.

AndroidiPhone & iPadWeb+3 $25 a month, billed yearly Record7.8 Visit
7
Freshdesk

Freshdesk runs through APIs with shared inboxes and SLA management, plus a 14-day trial.

API $19 a month, billed yearly Record7.7 Visit
8
Help Scout

Help Scout runs through APIs with shared inboxes, a free plan and a 15-day trial.

API $25 a month Record7.7 Visit
9
Deskpro

Deskpro runs on Android, iOS, web, APIs and self-hosted systems with inboxes, SLAs, help centers and automation.

AndroidiPhone & iPadWeb+2 $39 a month Record7.4 Visit
10
Znuny

Znuny is free help desk software for Linux with web, API and self-hosted deployments.

WebLinuxAPI+1 $4,499 a year Record7.4 Visit
11
Jitbit Helpdesk

It suits IT support and customer service teams that need to convert requests across channels into assigned tickets.

AndroidiPhone & iPadWeb+4 — Record7.3 Visit
12
Zoho Desk

Zoho Desk may suit support teams that need shared customer-service tools, from a three-user free plan to paid plans for five or unlimited users.

API ₹420 a month, billed yearly Record7.1 Visit
13
Comm100 Contact Center

Comm100 Contact Center runs on Android, iOS, macOS, Windows, web, APIs and self-hosted systems.

AndroidiPhone & iPadWeb+4 — Record7.1 Visit
14
LiveAgent

LiveAgent provides help desk software with API access, paid plans and a 30-day trial.

API $15 a month, billed yearly Record7.0 Visit
15
FreeScout

FreeScout provides web, Android, iOS, API and self-hosted deployment with inboxes, service targets, help centers and automation.

AndroidiPhone & iPadWeb+2 Free plan Record7.0 Visit
16
Gorgias

Gorgias works on Android, iOS, web, APIs and browser extensions, with inbox sharing and a 30-day trial.

AndroidiPhone & iPadWeb+2 Free plan Record6.9 Visit
17
HelpSpot

HelpSpot is help desk software for Android, iOS, Linux, Windows, web, API and self-hosted use.

AndroidiPhone & iPadWeb+4 — Record6.8 Visit
18
Cerb
WebLinuxAPI+1 $40 a month Record6.8 Visit
19
Deskero

Deskero supports Android, iOS, Windows, web and APIs, with a free plan and free trial.

AndroidiPhone & iPadWeb+2 $12 a month, billed yearly Record6.8 Visit
20
HelpDesk
WebWindowsMac+1 $19 a month, billed yearly Record6.7 Visit
21
Zendesk Messaging

Zendesk Messaging runs on Android, iOS, web and APIs with paid plans and a 14-day trial.

AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record6.7 Visit
22
Re:amaze

Re:amaze is help desk software with a website chatbot for Android, iOS, web and API access.

AndroidiPhone & iPadWeb+1 $29 a month, billed yearly Record6.6 Visit
23
Kayako

Kayako suits organizations needing shared customer-support workflows, AI-assisted resolution, and integrations.

AndroidiPhone & iPadWeb+1 — Record6.5 Visit
24
Vision Helpdesk

Vision Helpdesk offers help desk, service desk and live chat software for Android, iOS, Linux, Windows, web and self-hosting.

AndroidiPhone & iPadWeb+4 Free plan Record6.4 Visit
25
Vivantio

Vivantio is paid enterprise service management software for web, API and self-hosted deployments.

WebAPISelf-hosted — Record6.3 Visit

Before you choose

Start with the pricing path

Check whether a tool has a free plan, a free trial or a paid model. A free plan can suit a small support operation, while a trial gives you time to review a paid setup before committing.

Compare the listed paid-from price when it is available, and confirm what the plan includes.

Match the support workflow

Shared inboxes bring messages into one place. SLA management helps teams track response commitments, while ticket automation can route or update work without manual steps.

Look for a help center or customer portal if customers should find answers or follow requests without contacting an agent.

Check device and API access

Review platform support for web, Android, iOS, Linux, self-hosted use and API access. Choose the combination that fits the devices and systems your support operation already uses.

API access matters when the help desk must connect with another service or an internal tool.

Decide where it runs

Self-hosted software gives you a deployment option outside a hosted web service. Check the listing's platform details before choosing that route.

Open-source status is listed separately from pricing, so review both when control of the software matters.

Plan agent access

Included agent seats affect who can work in the help desk under a plan. Compare the seat allowance with the people who need to answer, route or monitor tickets.

Questions

What should I compare in help desk software?
Compare free-plan status, paid-from pricing, shared inboxes, SLA management, help centers, ticket automation, customer portals, API access and included agent seats.
Which platforms can help desk tools support?
The list tracks API, web, Android, iOS, self-hosted and Linux availability. Check the individual listing for the platforms offered by a tool.
Do listed tools have free plans or trials?
The list records free-plan and free-trial availability for individual tools. Odoo Helpdesk and FreeScout are examples marked with a free plan.
What does self-hosted mean here?
Self-hosted is a platform option tracked in the list. It indicates that the software can be deployed in a self-managed environment, subject to the item's details.
Why does API access matter?
API access can connect a help desk with another service or internal system. Review the listing to confirm whether that capability is included.

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