Odoo Helpdesk offers web, Android, iOS, Linux, Windows and self-hosted access with inbox sharing, service targets and automation.
Free plan Free trial From $31.10 a month AndroidiPhone & iPadWebWindowsLinuxAPI+1
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Best Help Desk Software 2026
Facts read 20 Sep 2026 – 21 Oct 2026
Help desk software gives teams a place to handle customer questions, tickets and service requests. This list helps buyers compare support workflows, pricing paths and access options.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Odoo Helpdesk | Odoo Helpdesk offers web, Android, iOS, Linux, Windows and self-hosted access with inbox sharing, service targets and automation. | 8.8 | $31.10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 9 Oct 2026 |
| 02 Chatwoot | It suits support, sales, and engagement teams that want to manage customer conversations across channels. | 8.4 | $19 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Linux | 28 Sep 2026 |
| 03 Vtiger Help Desk | Vtiger Help Desk supports Android, iOS and API connections, with inbox sharing, a free plan and a 15-day trial. | 8.1 | $12 a month, billed yearly | Free plan | Android, iPhone & iPad, API | 28 Sep 2026 |
| 04 Desk365 | Desk365 runs on Android, iOS, web and APIs, with a free plan and 21-day trial. | 7.9 | Free plan | Free plan | Android, iPhone & iPad, Web, API | 14 Oct 2026 |
| 05 Intercom | Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff. | 7.8 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web | 27 Sep 2026 |
| 06 Front | Front runs on Android, iOS, macOS, Windows, web and APIs, with paid plans and a 14-day trial. | 7.8 | $25 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 07 Freshdesk | Freshdesk runs through APIs with shared inboxes and SLA management, plus a 14-day trial. | 7.6 | $19 a month, billed yearly | Free plan | API | 27 Sep 2026 |
| 08 Help Scout | Help Scout runs through APIs with shared inboxes, a free plan and a 15-day trial. | 7.6 | $25 a month | Free plan | API | 28 Sep 2026 |
| 09 Znuny | Znuny is free help desk software for Linux with web, API and self-hosted deployments. | 7.4 | $4,499 a year | Free plan | Web, Linux, API, Self-hosted | 8 Oct 2026 |
| 10 Deskpro | Deskpro runs on Android, iOS, web, APIs and self-hosted systems with inboxes, SLAs, help centers and automation. | 7.3 | $39 a month | Free trial | Android, iPhone & iPad, Web, API | 9 Oct 2026 |
Compare the maker-published fields for free plans, paid starting prices, shared inboxes, SLA management, help centers, ticket automation, customer portals, API access and included agent seats. The page order uses maker-published details, puts Android availability first, then a free way to try and the freshness of the facts.
02
Chatwoot
It suits support, sales, and engagement teams that want to manage customer conversations across channels.
AndroidiPhone & iPadWeb+3 Record8.4 Visit
03
Vtiger Help Desk
Vtiger Help Desk supports Android, iOS and API connections, with inbox sharing, a free plan and a 15-day trial.
AndroidiPhone & iPadAPI Record8.1 Visit
04
Desk365
Desk365 runs on Android, iOS, web and APIs, with a free plan and 21-day trial.
AndroidiPhone & iPadWeb+1 Record7.9 Visit
05
Intercom
Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.
AndroidiPhone & iPadWeb Record7.8 Visit
6
Front
AndroidiPhone & iPadWeb+3 $25 a month, billed yearly Record7.8 Visit Front runs on Android, iOS, macOS, Windows, web and APIs, with paid plans and a 14-day trial.
7
Freshdesk
API $19 a month, billed yearly Record7.6 Visit Freshdesk runs through APIs with shared inboxes and SLA management, plus a 14-day trial.
8
Help Scout
API $25 a month Record7.6 Visit Help Scout runs through APIs with shared inboxes, a free plan and a 15-day trial.
9
Znuny
WebLinuxAPI+1 $4,499 a year Record7.4 Visit Znuny is free help desk software for Linux with web, API and self-hosted deployments.
10
Deskpro
AndroidiPhone & iPadWeb+2 $39 a month Record7.3 Visit Deskpro runs on Android, iOS, web, APIs and self-hosted systems with inboxes, SLAs, help centers and automation.
11
Jitbit Helpdesk
AndroidiPhone & iPadWeb+4 — Record7.3 Visit It suits IT support and customer service teams that need to convert requests across channels into assigned tickets.
12
Comm100 Contact Center
AndroidiPhone & iPadWeb+4 — Record7.1 Visit Comm100 Contact Center runs on Android, iOS, macOS, Windows, web, APIs and self-hosted systems.
13
FreeScout
AndroidiPhone & iPadWeb+2 Free plan Record7.0 Visit FreeScout provides web, Android, iOS, API and self-hosted deployment with inboxes, service targets, help centers and automation.
14
Zoho Desk
API ₹420 a month, billed yearly Record6.9 Visit Zoho Desk may suit support teams that need shared customer-service tools, from a three-user free plan to paid plans for five or unlimited users.
15
LiveAgent
API $15 a month, billed yearly Record6.9 Visit LiveAgent provides help desk software with API access, paid plans and a 30-day trial.
16
Gorgias
AndroidiPhone & iPadWeb+2 Free plan Record6.9 Visit Gorgias works on Android, iOS, web, APIs and browser extensions, with inbox sharing and a 30-day trial.
17
HelpSpot
AndroidiPhone & iPadWeb+4 — Record6.8 Visit HelpSpot is help desk software for Android, iOS, Linux, Windows, web, API and self-hosted use.
19
Deskero
AndroidiPhone & iPadWeb+2 $12 a month, billed yearly Record6.8 Visit Deskero supports Android, iOS, Windows, web and APIs, with a free plan and free trial.
21
Zendesk Messaging
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record6.7 Visit Zendesk Messaging runs on Android, iOS, web and APIs with paid plans and a 14-day trial.
22
Kayako
AndroidiPhone & iPadWeb+1 — Record6.5 Visit Kayako suits organizations needing shared customer-support workflows, AI-assisted resolution, and integrations.
23
Re:amaze
AndroidiPhone & iPadWeb+1 $29 a month, billed yearly Record6.5 Visit Re:amaze is help desk software with a website chatbot for Android, iOS, web and API access.
24
Vision Helpdesk
AndroidiPhone & iPadWeb+4 Free plan Record6.4 Visit Vision Helpdesk offers help desk, service desk and live chat software for Android, iOS, Linux, Windows, web and self-hosting.
Before you choose
Start with the pricing path
Check whether a tool has a free plan, a free trial or a paid model. A free plan can suit a small support operation, while a trial gives you time to review a paid setup before committing.
Compare the listed paid-from price when it is available, and confirm what the plan includes.
Match the support workflow
Shared inboxes bring messages into one place. SLA management helps teams track response commitments, while ticket automation can route or update work without manual steps.
Look for a help center or customer portal if customers should find answers or follow requests without contacting an agent.
Check device and API access
Review platform support for web, Android, iOS, Linux, self-hosted use and API access. Choose the combination that fits the devices and systems your support operation already uses.
API access matters when the help desk must connect with another service or an internal tool.
Decide where it runs
Self-hosted software gives you a deployment option outside a hosted web service. Check the listing's platform details before choosing that route.
Open-source status is listed separately from pricing, so review both when control of the software matters.
Plan agent access
Included agent seats affect who can work in the help desk under a plan. Compare the seat allowance with the people who need to answer, route or monitor tickets.
Questions
What should I compare in help desk software?
Compare free-plan status, paid-from pricing, shared inboxes, SLA management, help centers, ticket automation, customer portals, API access and included agent seats.
Which platforms can help desk tools support?
The list tracks API, web, Android, iOS, self-hosted and Linux availability. Check the individual listing for the platforms offered by a tool.
Do listed tools have free plans or trials?
The list records free-plan and free-trial availability for individual tools. Odoo Helpdesk and FreeScout are examples marked with a free plan.
What does self-hosted mean here?
Self-hosted is a platform option tracked in the list. It indicates that the software can be deployed in a self-managed environment, subject to the item's details.
Why does API access matter?
API access can connect a help desk with another service or internal system. Review the listing to confirm whether that capability is included.
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