Best Help Desk Software in 2026
Updated
In short: Vtiger Help Desk is ranked #1 of 99 as of 4 October 2026, ahead of Desk365 and Chatwoot. The best-ranked option with a free plan is Desk365. The lowest first paid tier on this page is Vision Helpdesk at $8/mo.
Help desk software supports the work of organizing and responding to customer requests. Compared on shared inboxes, ticket automation, and SLA management, the entries also show details such as customer portals, help centers, and API access. Included agent seats, free-plan availability, and paid-from pricing can help you assess team fit and cost. Vtiger Help Desk, Chatwoot, and Desk365 are among the software names shown, along with Intercom and Kustomer. Think about how requests reach your team and which tools agents need to manage them, then weigh the listed capabilities and terms against your support workflow.
99 help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Vtiger Help Desk iPhone + Android RecognisedPhone appDocumentedFree plan 9.6$12/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 2 Desk365 iPhone + Android RecognisedPhone appDocumentedFree plan 9.5$12/mo SLA management: Yes
- 3 Chatwoot iPhone + Android RecognisedPhone appDocumentedFree plan 9.4$19/mo SLA management: YesHelp center: Yes
- 4 Intercom iPhone + Android RecognisedPhone appDocumentedFree plan 8.6$19/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 5 Kustomer iPhone + Android RecognisedPhone appDocumentedFree plan 8.5 Shared inbox: YesSLA management: YesHelp center: Yes
- 6 Freshdesk No phone app RecognisedPhone appDocumentedFree plan 8.2$19/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 7 DevRev iPhone + Android RecognisedPhone appDocumentedFree plan 8.2 Shared inbox: YesSLA management: YesHelp center: Yes
- 8 Zoho Desk No phone app RecognisedPhone appDocumentedFree plan 8.0₹420/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 9 Help Scout No phone app RecognisedPhone appDocumentedFree plan 8.0$25/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 10 Jitbit Helpdesk iPhone + Android RecognisedPhone appDocumentedFree plan 8.0$24/mo SLA management: Yes
- 11 Whelp iPhone + Android RecognisedPhone appDocumentedFree plan 7.9$29/mo Shared inbox: Yes
- 12 LiveAgent No phone app RecognisedPhone appDocumentedFree plan 7.7$15/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 13 Vision Helpdesk iPhone + Android RecognisedPhone appDocumentedFree plan 7.7$8/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 14 Re:amaze iPhone + Android RecognisedPhone appDocumentedFree plan 7.6$29/mo
- 15 Comm100 Contact Center iPhone + Android RecognisedPhone appDocumentedFree plan 7.6$27/mo
- 16 Sugester iPhone + Android RecognisedPhone appDocumentedFree plan 7.6$12/mo
- 17 Deskero No phone app RecognisedPhone appDocumentedFree plan 7.5$9/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 18 Gist iPhone + Android RecognisedPhone appDocumentedFree plan 7.4Free
- 19 Zammad No phone app RecognisedPhone appDocumentedFree plan 7.3 Shared inbox: YesSLA management: YesHelp center: Yes
- 20 FreeScout No phone app RecognisedPhone appDocumentedFree plan 7.3Free Shared inbox: YesSLA management: YesHelp center: Yes
- 21 Salesforce Service Cloud No phone app RecognisedPhone appDocumentedFree plan 7.2$25/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 22 HappyFox Help Desk No phone app RecognisedPhone appDocumentedFree plan 7.1$24/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 23 Front No phone app RecognisedPhone appDocumentedFree plan 7.1$25/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 24 Vivantio No phone app RecognisedPhone appDocumentedFree plan 7.1$49/mo
- 25 BoldDesk No phone app RecognisedPhone appDocumentedFree plan 7.0$99/mo Shared inbox: YesSLA management: YesHelp center: Yes
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Shared inbox | SLA management |
|---|---|---|---|---|---|---|---|---|
| 1 | Vtiger Help Desk | 9.6 | Free plan | $12/mo | Yes | $12/user/mo | Yes | Yes |
| 2 | Desk365 | 9.5 | Free plan | $12/mo | Yes | — | — | Yes |
| 3 | Chatwoot | 9.4 | Free plan | $19/mo | Yes | Free | — | Yes |
| 4 | Intercom | 8.6 | No | $19/mo | No | $29/user/mo | Yes | Yes |
| 5 | Kustomer | 8.5 | No | — | — | — | Yes | Yes |
| 6 | Freshdesk | 8.2 | Free plan | $19/mo | No | $19/user/mo | Yes | Yes |
| 7 | DevRev | 8.2 | No | — | Yes | — | Yes | Yes |
| 8 | Zoho Desk | 8.0 | Free plan | ₹420/mo | Yes | — | Yes | Yes |
| 9 | Help Scout | 8.0 | Free plan | $25/mo | Yes | $25/user/mo | Yes | Yes |
| 10 | Jitbit Helpdesk | 8.0 | No | $24/mo | No | $24.92/user/mo | — | Yes |
| 11 | Whelp | 7.9 | Free plan | $29/mo | Yes | $29/user/mo | Yes | — |
| 12 | LiveAgent | 7.7 | No | $15/mo | Yes | $15/user/mo | Yes | Yes |
| 13 | Vision Helpdesk | 7.7 | No | $8/mo | No | — | Yes | Yes |
| 14 | Re:amaze | 7.6 | No | $29/mo | No | — | — | — |
| 15 | Comm100 Contact Center | 7.6 | No | $27/mo | No | — | — | — |
| 16 | Sugester | 7.6 | Free plan | $12/mo | Yes | $12/user/mo | — | — |
| 17 | Deskero | 7.5 | Free plan | $9/mo | Yes | — | Yes | Yes |
| 18 | Gist | 7.4 | Free plan | Free | Yes | — | — | — |
| 19 | Zammad | 7.3 | No | — | Yes | — | Yes | Yes |
| 20 | FreeScout | 7.3 | Free plan | Free | Yes | — | Yes | Yes |
| 21 | Salesforce Service Cloud | 7.2 | No | $25/mo | No | $25/user/mo | Yes | Yes |
| 22 | HappyFox Help Desk | 7.1 | No | $24/mo | No | $24/user/mo | Yes | Yes |
| 23 | Front | 7.1 | No | $25/mo | No | $25/user/mo | Yes | Yes |
| 24 | Vivantio | 7.1 | No | $49/mo | No | — | — | — |
| 25 | BoldDesk | 7.0 | No | $99/mo | No | $20/user/mo | Yes | Yes |
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which help desk software is ranked first on Samsung Mobile US Press?
Vtiger Help Desk is ranked #1 of 99 with a score of 9.6. Desk365 is second and Chatwoot third.
How many of these have a free plan?
11 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Vision Helpdesk has the lowest first paid tier we found: $8/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.