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MaxContact Auto QA
MaxContact Auto QA · Manchester, United Kingdom · founded 2015
What it is
MaxContact Auto QA applies customizable quality scorecards to eligible contact centre interactions. It analyzes calls, chats and email, scores conversations against configurable criteria, and links evaluations to transcript evidence explaining the score. Teams can choose eligible interactions by campaign, result code, agent or volume. Scorecards can monitor script adherence, regulatory compliance, data protection requirements and indicators of vulnerable customers. Critical questions can automatically fail a call regardless of its overall score, while sequence-aware checks can verify that required steps happened in order. The product surfaces coaching opportunities, compliance risks, performance trends, flags and transcript moments for review. It is available through web and API, integrates with contact centre platforms and CRM platforms, and is offered as a standalone product or add-on. Pricing is on request, typically based on conversation volume, with flexible monthly or annual contracts and a customized quote. The FAQ says most deployments take less than a day and monitoring can begin within 24 hours.
For and against
For
- Links each evaluation to transcript evidence
- Eligibility can be set by campaign, result code, agent or volume
- Critical questions can auto-fail a call
- Available as a standalone product or add-on
Against
- Pricing is on request
- Pricing typically depends on conversation volume
The verdict
MaxContact Auto QA combines configurable scoring with transcript evidence, interaction controls and review signals for coaching and compliance. Buyers need to request a quote, typically based on conversation volume.
Who it suits
Auto QA suits contact centre teams seeking to scale quality monitoring across selected calls, chats and email. Its scorecards also address compliance checks and coaching review.
Plans and prices
MaxContact paid plan
One listed plan · Free trial · No free version
Read 21 Oct 2026 · softwareadvice.com
MaxContact subscription
Subscription · Free trial available · No free version
Read 21 Oct 2026 · getapp.com
Custom Auto QA
Conversation-volume pricing · Contact sales for quote
Read 21 Oct 2026 · maxcontact.com
Auto QA
typically priced on conversation volume · flexible monthly or annual contracts · customised quote
Read 29 Sep 2026 · maxcontact.com
On the record
- Agent access
- Agents can view their own quality scores, feedback and improvement recommendations through dashboards.maxcontact.com · read 21 Oct 2026
- API documentation depth
- The Lead Management API page documents REST usage, authentication and tokens, response entities and numerous lead-management methods.maxcontact.freshdesk.com · read 21 Oct 2026
- Automation controls
- Teams can choose which interactions qualify for automated scoring by campaign, result code, agent, or volume.maxcontact.com · read 29 Sep 2026
- Automation rules
- Users can choose interactions for automated scoring by campaign, result code, agent or volume.maxcontact.com · read 21 Oct 2026
- Auto-scoring
- AI evaluates interactions against user-defined scorecards and produces consistent scores without manual review of every interaction.maxcontact.com · read 21 Oct 2026
- Availability in platform
- The packages page presents Auto QA as a standalone product or solution add-on and lists automatic scoring of 100% of calls among its capabilities.maxcontact.com · read 29 Sep 2026
- Browser extension
- A Force Focus Chrome extension brings the MaxContact agent window forward when calls are presented.maxcontact.freshdesk.com · read 21 Oct 2026
- Channels
- The product page says Auto QA analyzes calls, chats, and email interactions.maxcontact.com · read 29 Sep 2026
- Coaching insights
- The system surfaces coaching opportunities, performer behaviours, compliance risks and improvement trends.maxcontact.com · read 21 Oct 2026
- Company
- The site identifies the company as Trivoni Software Ltd and gives its registered address as Blackfriars House, St Marys, Parsonage, Manchester M3 2JA.maxcontact.com · read 29 Sep 2026
- Company headquarters and size
- LinkedIn lists headquarters in Manchester, England and company size of 51–200 employees.linkedin.com · read 21 Oct 2026
- Company legal name
- The website footer identifies Trivoni Software Ltd, company number 09816677, with a Manchester registered address.maxcontact.com · read 21 Oct 2026
- Company scale
- The company’s about page reports more than 70 employees, over 130 customers and 97% customer satisfaction.maxcontact.com · read 21 Oct 2026
- Compliance
- The page describes monitoring script adherence, regulatory compliance, data protection requirements, and vulnerable customer indicators.maxcontact.com · read 29 Sep 2026
- Compliance monitoring
- Auto QA checks script adherence, regulatory requirements, data-protection obligations and vulnerable-customer indicators.maxcontact.com · read 21 Oct 2026
- Coverage
- The product is marketed as analysing 100% of conversations instead of small manual samples.maxcontact.com · read 21 Oct 2026
- Critical checks
- Critical scorecard questions can auto-fail a call regardless of its overall score, and sequence-aware checks can verify that required steps occurred in the right order.maxcontact.com · read 29 Sep 2026
- Custom scorecards
- Administrators can define topics, questions, rating or pass/fail logic, business context and auto-fail questions.maxcontact.com · read 21 Oct 2026
