Best Complaint Management Software in 2026
Updated
In short: Civica Complaints Management is ranked #1 of 25 as of 4 October 2026, ahead of IQVIA SmartSolve Complaint Management and Complyr. The lowest first paid tier on this page is Intelex Inspection Management at $3.67/mo.
When you’re choosing complaint management software, consider how each option supports a case from initial intake through investigation and escalation. Compare intake channels and investigation tools, then look at escalation rules, SLA tracking and workflow automation to understand the processes covered. Reporting depth can help you assess what information is available about cases, while free-plan availability and the paid-from price add pricing context. The ranking starts with Civica Complaints Management and Propel Complaint Handling, followed by Complyr and GovMetric CaseTracker. Aptean Respond, NeuAnalytics Complaint Management and MasterControl Customer Complaints are also among the first entries. Use the listed criteria to weigh the capabilities that match your organization’s complaint-handling needs.
25 complaint management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Civica Complaints Management iPhone + Android RecognisedPhone appDocumentedFree plan 7.2 Intake channels: omnichannelWorkflow automation: YesEscalation rules: Yes
- 2 IQVIA SmartSolve Complaint Management iPhone + Android RecognisedPhone appDocumentedFree plan 7.1 Intake channels: webWorkflow automation: YesEscalation rules: Yes
- 3 Complyr iPhone + Android RecognisedPhone appDocumentedFree plan 7.0£4.08/mo Intake channels: webWorkflow automation: YesEscalation rules: Yes
- 4 Intelex Inspection Management iPhone + Android RecognisedPhone appDocumentedFree plan 6.8$3.67/mo
- 5 Propel Complaint Handling iPhone + Android RecognisedPhone appDocumentedFree plan 6.5$845.83/mo Workflow automation: YesEscalation rules: Yes
- 6 GovMetric CaseTracker No phone app RecognisedPhone appDocumentedFree plan 5.6£1,125/mo Intake channels: omnichannelWorkflow automation: YesEscalation rules: Yes
- 7 Resolve Enterprise No phone app RecognisedPhone appDocumentedFree plan 5.6 Intake channels: omnichannelWorkflow automation: YesEscalation rules: Yes
- 8 AmpleLogic Audit Management No phone app RecognisedPhone appDocumentedFree plan 5.4 Intake channels: omnichannelWorkflow automation: YesEscalation rules: Yes
- 9 MasterControl Customer Complaints No phone app RecognisedPhone appDocumentedFree plan 5.4 Intake channels: omnichannelWorkflow automation: YesEscalation rules: Yes
- 10 SwiftCase Complaints Management No phone app RecognisedPhone appDocumentedFree plan 5.4£650/mo Intake channels: omnichannelWorkflow automation: YesEscalation rules: Yes
- 11 Aptean Respond No phone app RecognisedPhone appDocumentedFree plan 5.3 Intake channels: omnichannelWorkflow automation: YesEscalation rules: Yes
- 12 AssurX Customer Quality Management No phone app RecognisedPhone appDocumentedFree plan 5.3 Intake channels: omnichannelWorkflow automation: YesEscalation rules: Yes
- 13 Babtec Complaints Management No phone app RecognisedPhone appDocumentedFree plan 5.3 Intake channels: webWorkflow automation: Yes
- 14 Case IQ No phone app RecognisedPhone appDocumentedFree plan 5.3 Workflow automation: Yes
- 15 CustomerSure No phone app RecognisedPhone appDocumentedFree plan 5.3£1,999/mo
- 16 eCase No phone app RecognisedPhone appDocumentedFree plan 5.3 Intake channels: omnichannelWorkflow automation: Yes
- 17 Infreemation Complaints No phone app RecognisedPhone appDocumentedFree plan 5.3 Workflow automation: Yes
- 18 NeuAnalytics Complaint Management No phone app RecognisedPhone appDocumentedFree plan 5.3 Intake channels: omnichannelWorkflow automation: YesEscalation rules: Yes
- 19 TurnFriendly Financials No phone app RecognisedPhone appDocumentedFree plan 5.3 Intake channels: omnichannelWorkflow automation: Yes
- 20 EQ Complaints Professional No phone app RecognisedPhone appDocumentedFree plan 5.2 Workflow automation: Yes
- 21 Kelsa Complaint Management System No phone app RecognisedPhone appDocumentedFree plan 5.2 Workflow automation: YesEscalation rules: Yes
- 22 Thentia Cloud Complaints & Investigations No phone app RecognisedPhone appDocumentedFree plan 5.2 Intake channels: webWorkflow automation: Yes
- 23 Workpro HR No phone app RecognisedPhone appDocumentedFree plan 5.1 Intake channels: omnichannelWorkflow automation: Yes
- 24 Avant One Incident No phone app RecognisedPhone appDocumentedFree plan 5.0 Intake channels: omnichannelWorkflow automation: YesEscalation rules: Yes
- 25 Forseti Complaints Management System No phone app RecognisedPhone appDocumentedFree plan 5.0 Workflow automation: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which complaint management software is ranked first on Samsung Mobile US Press?
Civica Complaints Management is ranked #1 of 25 with a score of 7.2. IQVIA SmartSolve Complaint Management is second and Complyr third.
How many of these have a free plan?
0 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Intelex Inspection Management has the lowest first paid tier we found: $3.67/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.