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- DialConnection Speech Analytics
On the recordRead 15 Oct 202635 facts
DialConnection Speech Analytics
Mt. Laurel, New Jersey, USA
Plans and prices
Custom
Free
Contact vendor
Read 15 Oct 2026 · zoftwarehub.com
Speech Analytics
Priced on request
Paid product
Read 15 Oct 2026 · itechguides.com
On the record
- Agent scorecards
- Managers can create scorecards using metrics such as tone and call completeness.dialconnection.com · read 15 Oct 2026
- API evidence
- DialConnection support documentation refers to API fields and CSV-import fields for settlement configuration.support.dialconnection.com · read 15 Oct 2026
- Automatic topic clustering
- The software groups contextually related words to identify recurring topics and potential issues.dialconnection.com · read 15 Oct 2026
- Call-volume prediction
- Call-volume prediction is listed as a product capability.dialconnection.com · read 15 Oct 2026
- Chrome extension function
- DialConnection Phone is a WebRTC/SIP client with DND, auto-answer, hold, mute and blind-transfer functions.chromewebstore.google.com · read 15 Oct 2026
- Company headquarters
- LinkedIn and DialConnection list headquarters at 309 Fellowship Road, Suite 200, Mount Laurel, New Jersey 08054.linkedin.com · read 15 Oct 2026
- Company size
- LinkedIn lists DialConnection as a privately held software-development company with 11–50 employees.linkedin.com · read 15 Oct 2026
- Contact-center integrations
- The broader contact-center platform is described as PBX independent and able to integrate with customer systems of record.dialconnection.com · read 15 Oct 2026
- Custom redaction terms
- Administrators can define sensitive words and phrases that are replaced with generic terms in transcripts.dialconnection.com · read 15 Oct 2026
- Deployment options
- The contact-center platform is offered for on-premise, cloud or hybrid deployment.dialconnection.com · read 15 Oct 2026
- Documentation depth
- The public help center contains operational articles and API-related field descriptions, but no public SDK catalogue is shown.support.dialconnection.com · read 15 Oct 2026
- Existing recorder support
- DialConnection says Speech Analytics can work with its own contact-center suite or an existing recording solution.dialconnection.com · read 15 Oct 2026
- Founder and leadership
- DialConnection identifies Michael Vesper as founder, president and CEO, with Chris Brown as CTO.dialconnection.com · read 15 Oct 2026
- Free-form search
- Users can search transcripts without a stated limit on the number of searchable terms.dialconnection.com · read 15 Oct 2026
- Limit: configuration
- Software Finder characterizes initial system configuration as complex.softwarefinder.com · read 15 Oct 2026
- Limit: integration complexity
- Software Finder lists integration as often requiring third-party API connections.softwarefinder.com · read 15 Oct 2026
- Limit: no mobile app
- Software Finder states that DialConnection does not offer a dedicated mobile app.softwarefinder.com · read 15 Oct 2026
- Limit: value for money
- Zoftware reports a 3.0 out of 5 value-for-money subscore.zoftwarehub.com · read 15 Oct 2026
