Best Live Chat Software in 2026
Updated
In short: Freshchat is ranked #1 of 93 as of 4 October 2026, ahead of Chatwoot and Crisp. The best-ranked option with a free plan is Chatwoot. The lowest first paid tier on this page is Click4Assistance at £1.66/mo.
Live chat software helps teams converse with visitors, with options that vary in channel coverage and support tools. Compare live agent chat and website chatbot availability alongside visitor tracking, chat channels, and listed integrations. Free-plan availability and included agent seats can help you assess access and team capacity, while paid-from pricing adds a cost point to consider. Weigh these details against how you want to engage site visitors and the coverage your team can provide.
93 live chat software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Freshchat iPhone + Android RecognisedPhone appDocumentedFree plan 9.8$19/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 2 Chatwoot iPhone + Android RecognisedPhone appDocumentedFree plan 9.7$19/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 3 Crisp iPhone + Android RecognisedPhone appDocumentedFree plan 9.6$45/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 4 Zoho SalesIQ iPhone + Android RecognisedPhone appDocumentedFree plan 9.4Free Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 5 tawk.to iPhone + Android RecognisedPhone appDocumentedFree plan 9.4$29/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 6 JivoChat iPhone + Android RecognisedPhone appDocumentedFree plan 9.4$28/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 7 Smartsupp iPhone + Android RecognisedPhone appDocumentedFree plan 9.4$16/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 8 Chaport iPhone + Android RecognisedPhone appDocumentedFree plan 9.4Free Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 9 ProProfs Chat iPhone + Android RecognisedPhone appDocumentedFree plan 9.3$1.99/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 10 MyLiveChat iPhone + Android RecognisedPhone appDocumentedFree plan 9.3$15/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 11 Brevo Conversations iPhone + Android RecognisedPhone appDocumentedFree plan 9.2$15/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 12 Gist iPhone + Android RecognisedPhone appDocumentedFree plan 9.1Free Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 13 Intercom iPhone + Android RecognisedPhone appDocumentedFree plan 8.9$19/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 14 Yellow.ai iPhone + Android RecognisedPhone appDocumentedFree plan 8.8Free
- 15 BotPenguin iPhone + Android RecognisedPhone appDocumentedFree plan 8.8$29/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 16 LiveChat iPhone + Android RecognisedPhone appDocumentedFree plan 8.7$19/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 17 Formilla iPhone + Android RecognisedPhone appDocumentedFree plan 8.6 Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 18 Re:amaze iPhone + Android RecognisedPhone appDocumentedFree plan 8.5$29/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 19 ReplyAgent iPhone + Android RecognisedPhone appDocumentedFree plan 8.5$19/mo Website chatbot: YesLive agent chat: Yes
- 20 Comm100 Live Chat iPhone + Android RecognisedPhone appDocumentedFree plan 8.4$39/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 21 Chatra iPhone + Android RecognisedPhone appDocumentedFree plan 8.4$31/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 22 Chative iPhone + Android RecognisedPhone appDocumentedFree plan 8.3 Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 23 Kommunicate iPhone + Android RecognisedPhone appDocumentedFree plan 8.2$40/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 24 LenoChat iPhone + Android RecognisedPhone appDocumentedFree plan 8.2$24/mo Website chatbot: YesLive agent chat: YesVisitor tracking: Yes
- 25 Click4Assistance iPhone + Android RecognisedPhone appDocumentedFree plan 8.1£1.66/mo
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Website chatbot | Live agent chat |
|---|---|---|---|---|---|---|---|---|
| 1 | Freshchat | 9.8 | Free plan | $19/mo | Yes | $19/mo | Yes | Yes |
| 2 | Chatwoot | 9.7 | Free plan | $19/mo | Yes | $19/mo | Yes | Yes |
| 3 | Crisp | 9.6 | Free plan | $45/mo | Yes | $45/mo | Yes | Yes |
| 4 | Zoho SalesIQ | 9.4 | Free plan | Free | Yes | — | Yes | Yes |
| 5 | tawk.to | 9.4 | Free plan | $29/mo | Yes | $29/mo | Yes | Yes |
| 6 | JivoChat | 9.4 | Free plan | $28/mo | Yes | $28/mo | Yes | Yes |
| 7 | Smartsupp | 9.4 | Free plan | $16/mo | Yes | $17/mo | Yes | Yes |
| 8 | Chaport | 9.4 | Free plan | Free | Yes | $29/mo | Yes | Yes |
| 9 | ProProfs Chat | 9.3 | Free plan | $1.99/mo | Yes | $1.99/mo | Yes | Yes |
| 10 | MyLiveChat | 9.3 | Free plan | $15/mo | Yes | $15/mo | Yes | Yes |
| 11 | Brevo Conversations | 9.2 | Free plan | $15/mo | Yes | — | Yes | Yes |
| 12 | Gist | 9.1 | Free plan | Free | Yes | — | Yes | Yes |
| 13 | Intercom | 8.9 | No | $19/mo | No | Free | Yes | Yes |
| 14 | Yellow.ai | 8.8 | Free plan | Free | Yes | — | — | — |
| 15 | BotPenguin | 8.8 | Free plan | $29/mo | Yes | $29/mo | Yes | Yes |
| 16 | LiveChat | 8.7 | No | $19/mo | No | — | Yes | Yes |
| 17 | Formilla | 8.6 | No | — | Yes | $13.99/mo | Yes | Yes |
| 18 | Re:amaze | 8.5 | No | $29/mo | No | — | Yes | Yes |
| 19 | ReplyAgent | 8.5 | Free plan | $19/mo | Yes | $19/mo | Yes | Yes |
| 20 | Comm100 Live Chat | 8.4 | No | $39/mo | No | $31/mo | Yes | Yes |
| 21 | Chatra | 8.4 | Free plan | $31/mo | Yes | $25/mo | Yes | Yes |
| 22 | Chative | 8.3 | No | — | Yes | — | Yes | Yes |
| 23 | Kommunicate | 8.2 | No | $40/mo | No | $34/mo | Yes | Yes |
| 24 | LenoChat | 8.2 | Free plan | $24/mo | Yes | $24/mo | Yes | Yes |
| 25 | Click4Assistance | 8.1 | No | £1.66/mo | No | — | — | — |
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which live chat software is ranked first on Samsung Mobile US Press?
Freshchat is ranked #1 of 93 with a score of 9.8. Chatwoot is second and Crisp third.
How many of these have a free plan?
17 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Click4Assistance has the lowest first paid tier we found: £1.66/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.