Best Customer Self-Service Software in 2026
Updated
In short: Whatfix is ranked #1 of 43 as of 4 October 2026, ahead of Kustomer and Intercom. The best-ranked option with a free plan is Freshdesk. The lowest first paid tier on this page is ManageEngine ServiceDesk Plus at $13/mo.
Customer self-service software is for helping people find information or follow support steps on their own. Compare automated resolution, customer portals, embedded widgets, and guided workflows to see how customers might access help. Knowledge sources and supported languages add further comparison points, while workflow limits, free-plan availability, and paid-from pricing help frame the options. Consider the support experience you want to offer and weigh the listed capabilities against it.
43 customer self-service software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Whatfix iPhone + Android RecognisedPhone appDocumentedFree plan 7.7Free
- 2 Kustomer iPhone + Android RecognisedPhone appDocumentedFree plan 7.2 Customer portal: Yes
- 3 Intercom iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$19/mo
- 4 Ada iPhone + Android RecognisedPhone appDocumentedFree plan 6.9
- 5 Agentforce Contact Center iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$50/mo Customer portal: Yes
- 6 Genesys Cloud CX iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$75/mo
- 7 ManageEngine ServiceDesk Plus iPhone + Android RecognisedPhone appDocumentedFree plan 6.8$13/mo
- 8 Re:amaze iPhone + Android RecognisedPhone appDocumentedFree plan 6.8$29/mo
- 9 Freshdesk No phone app RecognisedPhone appDocumentedFree plan 6.4$19/mo Customer portal: Yes
- 10 Mavenoid iPhone + Android RecognisedPhone appDocumentedFree plan 6.4
- 11 Help Scout No phone app RecognisedPhone appDocumentedFree plan 6.3$25/mo Customer portal: Yes
- 12 Zoho Desk No phone app RecognisedPhone appDocumentedFree plan 6.2₹420/mo Customer portal: Yes
- 13 LiveAgent No phone app RecognisedPhone appDocumentedFree plan 5.9$15/mo Customer portal: Yes
- 14 Pega CRM No phone app RecognisedPhone appDocumentedFree plan 5.7
- 15 Hiver No phone app RecognisedPhone appDocumentedFree plan 5.5$25/mo Customer portal: Yes
- 16 LivePerson Conversational Cloud No phone app RecognisedPhone appDocumentedFree plan 5.5
- 17 BoldDesk No phone app RecognisedPhone appDocumentedFree plan 5.4$99/mo Customer portal: Yes
- 18 Forethought Solve No phone app RecognisedPhone appDocumentedFree plan 5.4
- 19 InvGate Service Desk No phone app RecognisedPhone appDocumentedFree plan 5.4$41.67/mo
- 20 Oracle Fusion Cloud Marketing No phone app RecognisedPhone appDocumentedFree plan 5.4 Customer portal: Yes
- 21 Salesforce Service Cloud No phone app RecognisedPhone appDocumentedFree plan 5.4$25/mo Customer portal: Yes
- 22 Capacity No phone app RecognisedPhone appDocumentedFree plan 5.3
- 23 Dixa No phone app RecognisedPhone appDocumentedFree plan 5.3€89/mo
- 24 Gladly No phone app RecognisedPhone appDocumentedFree plan 5.3
- 25 HappyFox Help Desk No phone app RecognisedPhone appDocumentedFree plan 5.3$24/mo Customer portal: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer self-service software is ranked first on Samsung Mobile US Press?
Whatfix is ranked #1 of 43 with a score of 7.7. Kustomer is second and Intercom third.
How many of these have a free plan?
4 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, ManageEngine ServiceDesk Plus has the lowest first paid tier we found: $13/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.