Best Customer Self-Service Software in 2026
Updated
Customer self-service software is for helping people find information or follow support steps on their own. Compare automated resolution, customer portals, embedded widgets, and guided workflows to see how customers might access help. Knowledge sources and supported languages add further comparison points, while workflow limits, free-plan availability, and paid-from pricing help frame the options. Consider the support experience you want to offer and weigh the listed capabilities against it.
43ranked
4free plans on this page
$13/molowest paid tier
11 Oct 2026last checked
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Whatfix iPhone + Android RecognisedPhone appDocumentedFree plan 7.7Free
- 2 Gorgias iPhone + Android RecognisedPhone appDocumentedFree plan 7.3 Customer portal: Yes
- 3 Kustomer iPhone + Android RecognisedPhone appDocumented 7.2 Customer portal: Yes
- 4 Intercom iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$19/mo
- 5 Ada iPhone + Android RecognisedPhone appDocumented 7.0
- 6 Mavenoid iPhone + Android RecognisedPhone appDocumented 7.0
- 7 Re:amaze iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$29/mo
- 8 Agentforce Contact Center iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$50/mo Customer portal: Yes
- 9 Genesys Cloud CX iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$75/mo
- 10 Helpshift iPhone + Android RecognisedPhone appDocumented 6.9
- 11 ManageEngine ServiceDesk Plus iPhone + Android RecognisedPhone appDocumentedFree plan 6.8$13/mo
- 12 Freshdesk No phone app RecognisedPhone appDocumentedFree plan 6.4$19/mo Customer portal: Yes
- 13 Help Scout No phone app RecognisedPhone appDocumentedFree plan 6.3$25/mo Customer portal: Yes
- 14 Zoho Desk No phone app RecognisedPhone appDocumentedFree plan 6.2₹420/mo Customer portal: Yes
- 15 LiveAgent No phone app RecognisedPhone appDocumented 5.9$15/mo Customer portal: Yes
- 16 Decagon No phone app RecognisedPhone appDocumented 5.7
- 17 Kore.ai No phone app RecognisedPhone appDocumented 5.7
- 18 Pega CRM No phone app RecognisedPhone appDocumented 5.7
- 19 Aisera Customer Service No phone app RecognisedPhone appDocumented 5.6 Customer portal: YesEmbedded widget: YesGuided workflows: Yes
- 20 Gladly No phone app RecognisedPhone appDocumented 5.6
- 21 Mosaic AI Self-Service No phone app RecognisedPhone appDocumented 5.6 Customer portal: YesGuided workflows: Yes
- 22 Pypestream No phone app RecognisedPhone appDocumented 5.6
- 23 Hiver No phone app RecognisedPhone appDocumentedFree plan 5.5$25/mo Customer portal: Yes
- 24 LivePerson Conversational Cloud No phone app RecognisedPhone appDocumented 5.5
- 25 BoldDesk No phone app RecognisedPhone appDocumentedFree plan 5.4$99/mo Customer portal: Yes
Compare all 25 in a table
| # | App | Score | Free plan | Paid from | Customer portal | Embedded widget |
|---|---|---|---|---|---|---|
| 1 | Whatfix | 7.7 | No | |||
| 2 | Gorgias | 7.3 | No | Yes | ||
| 3 | Kustomer | 7.2 | Yes | |||
| 4 | Intercom | 7.1 | No | |||
| 5 | Ada | 7.0 | No | |||
| 6 | Mavenoid | 7.0 | ||||
| 7 | Re:amaze | 7.0 | No | |||
| 8 | Agentforce Contact Center | 6.9 | No | Yes | ||
| 9 | Genesys Cloud CX | 6.9 | No | |||
| 10 | Helpshift | 6.9 | ||||
| 11 | ManageEngine ServiceDesk Plus | 6.8 | Yes | 13 /mo | ||
| 12 | Freshdesk | 6.4 | No | 19 /mo | Yes | |
| 13 | Help Scout | 6.3 | Yes | Yes | ||
| 14 | Zoho Desk | 6.2 | Yes | Yes | ||
| 15 | LiveAgent | 5.9 | Yes | Yes | ||
| 16 | Decagon | 5.7 | ||||
| 17 | Kore.ai | 5.7 | ||||
| 18 | Pega CRM | 5.7 | ||||
| 19 | Aisera Customer Service | 5.6 | Yes | Yes | ||
| 20 | Gladly | 5.6 | ||||
| 21 | Mosaic AI Self-Service | 5.6 | Yes | |||
| 22 | Pypestream | 5.6 | ||||
| 23 | Hiver | 5.5 | Yes | Yes | ||
| 24 | LivePerson Conversational Cloud | 5.5 | No | |||
| 25 | BoldDesk | 5.4 | No | Yes |
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