On the recordRead 4 Oct 202615 facts
Daisee
Sydney, New South Wales, Australia
Plans and prices
Advanced & Enterprise Options
Priced on request
Advanced reporting and secure data access · Custom predictive models · Multichannel and multilingual analysis · Custom integrations
Read 19 Sep 2026 · daisee.com
Standard Package
$99a month
Automated QA · analytics and insights · transcription and playback · secure SaaS access
Read 4 Oct 2026 · daisee.com
On the record
- Advanced options
- Advanced and enterprise options include custom integrations, multilingual analysis, dedicated success management, and flexible deployment options scoped with the Daisee team.daisee.com · read 4 Oct 2026
- Audience
- Daisee describes its platform as software for contact centres seeking automated quality management and analytics.daisee.com · read 4 Oct 2026
- Company
- Daisee says it was founded in Australia in 2017 by technology entrepreneur Richard Kimber.daisee.com · read 4 Oct 2026
- Conversation insights
- Analytics & Insights includes sentiment, intent, friction-point analysis, and predictive risk, churn, and opportunity models.daisee.com · read 4 Oct 2026
- Full coverage QA
- Automated Quality Assurance scores every interaction and supports configurable QA, compliance, sales, and service scorecards.daisee.com · read 4 Oct 2026
- Hosting and residency
- The platform runs on AWS regional environments in the US, EU, and Australia, with data residency options.daisee.com · read 4 Oct 2026
- Identity controls
- Daisee describes least-privilege role-based access, MFA, and enterprise SSO support for SAML 2.0 and OAuth 2.0.daisee.com · read 4 Oct 2026
- Integrations
- Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing.daisee.com · read 4 Oct 2026
- Purpose
- Daisee analyzes customer interactions across voice and chat for contact centre quality assurance and analytics.daisee.com · read 4 Oct 2026
- Review tools
- Platform capabilities include transcription and playback, search, filtering, review workflows, and high-risk interaction alerts.daisee.com · read 4 Oct 2026
- Risk detection
- The platform offers near real-time compliance and risk detection, with evidence-linked scoring and audit trails.daisee.com · read 4 Oct 2026
- Security
- Daisee states it is SOC 2 Type II attested and encrypts data in transit with TLS 1.2+ and at rest with AES-256.daisee.com · read 4 Oct 2026
- Support
- The Standard Package includes knowledge base and support access.daisee.com · read 4 Oct 2026
