- Home
- Call Recording Software
- MiaRec
MiaRec
Silicon Valley
What it is
MiaRec is an AI-native conversation intelligence platform for contact centers and teams seeking organization-level insight from customer interactions. Conversation Analytics transcribes, summarizes, and analyzes conversations for sentiment and actionable insights. Auto QA adds AI scoring, coaching insights, and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. MiaRec derives CSAT, NPS, and effort scores from conversation content rather than surveys. Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral, and Twilio. Teams can upload calls by drag and drop or send recordings through an API. Security controls include automatic redaction, role-based access, audit logs, encryption at rest and in transit, vulnerability monitoring, and penetration testing. Cloud-hosted and on-premise deployment are offered, with web, API, and self-hosted access. Paid plans start at $25/user/mo; listed plans require annual contracts and a 25-user minimum.
For and against
For
- Transcription, summaries, and sentiment analysis
- AI quality scoring and coaching insights
- Conversation-based CSAT, NPS, and effort
- Multiple contact-center integrations
- Redaction, encryption, and audit logs
Against
- No free plan
- Plans require annual contracts
- 25-user minimum on listed plans
- SOC 2 certification is still in progress
The verdict
MiaRec links conversation analysis, quality workflows, relationship follow-up, and customer-experience metrics. Its pricing structure and minimum user count favor established teams rather than very small deployments.
Who it suits
It suits contact centers, AI-adopting teams, and leaders who need conversation-level and organization-level customer insight. Existing users of the listed communications platforms can use native integrations.
Plans and prices
Essentials
3 months storage · 1,500 minutes/user/month · multilingual transcription · summaries
Read 15 Oct 2026 · miarec.com
Professional
13 months storage · 2,500 minutes/user/month · call reason/outcome detection · CX metrics
Read 15 Oct 2026 · miarec.com
Enterprise
3 years storage · 5,000 minutes/user/month · up to 50 topics · up to 10 custom insights
Read 15 Oct 2026 · miarec.com
On the record
- API and uploads
- MiaRec supports drag-and-drop call uploads and automated API integration for pushing recordings into the platform.miarec.com · read 1 Oct 2026
- API authentication
- API requests require a password-authenticated MiaRec user with the REST API permission; LDAP or SSO-only users cannot use it.docs.miarec.com · read 15 Oct 2026
- API change
- The January 25, 2024 release added REST administration of custom fields, recording custom-field values, and notes in retrieved recordings.docs.miarec.com · read 15 Oct 2026
- API explorer
- Each MiaRec server publishes Swagger UI and an OpenAPI specification at its /api/v2 endpoint.docs.miarec.com · read 15 Oct 2026
- Auto QA
- Auto QA evaluates conversations against scorecards, supplies transcript evidence, and lets supervisors review or override results.docs.miarec.com · read 15 Oct 2026
- Commercial licensing
- Capabilities are licensed as per-user seats, including recording, screen recording, live monitoring, evaluation, and speech analytics seats.docs.miarec.com · read 15 Oct 2026
- Company founded
- MiaRec says it was founded in 2013 by Gennadiy Bezkorovayniy.miarec.com · read 15 Oct 2026
- Company headquarters
- The company lists 1999 S Bascom Ave., Suite 928, Campbell, California 95008, USA.miarec.com · read 15 Oct 2026
- Company legal name
- The company identifies itself as MiaRec, Inc.miarec.com · read 15 Oct 2026
- Company size
- LinkedIn lists MiaRec as privately held with 11–50 employees and headquarters in Campbell, California.linkedin.com · read 15 Oct 2026
- Compliance claims
- MiaRec states that its controls support PCI-DSS, HIPAA, GDPR, MiFID II, and other regulatory requirements.miarec.com · read 15 Oct 2026
- Conversation analytics
- Conversation Analytics transcribes, summarizes, and analyzes every customer conversation for sentiment and actionable insights.miarec.com · read 1 Oct 2026
- Conversation ingestion
- Conversations can enter through real-time recording, telephony synchronization, bulk import, or manual web upload.docs.miarec.com · read 15 Oct 2026
- Custom insights
- Organizations can define AI prompts that extract custom data points such as call reason, satisfaction, or missed sales opportunities.docs.miarec.com · read 15 Oct 2026
- CX metrics
- MiaRec calculates CSAT, NPS, and effort scores directly from conversation content instead of surveys.miarec.com · read 1 Oct 2026
- Deployment
- MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available.miarec.com · read 15 Oct 2026
- Encryption
- Audio encryption uses a per-file AES-256 key wrapped by a 2,048-bit RSA key pair, with private keys protected rather than stored in plaintext.docs.miarec.com · read 15 Oct 2026
- Installation scope
- The installation guide covers hardware requirements, architecture, installation, updates, and post-installation tasks.docs.miarec.com · read 15 Oct 2026
