On the recordRead 15 Oct 202652 facts
3CLogic
3CLogic · Rockville, Maryland, United States · founded 2005
Plans and prices
Custom enterprise plan
Priced on request
No public edition pricing · quote required
Read 15 Oct 2026 · trustradius.com
3CLogic Voice AI Hub / contact center platform
Priced on request
Enterprise platform; pricing not stated on the pages reviewed
Read 7 Oct 2026 · 3clogic.com
On the record
- AI agent controls
- Voice AI agents can be configured with distinct personalities and behavioral guardrails aligned with a company’s brand and approved guidelines.3clogic.com · read 7 Oct 2026
- AI analytics
- The platform provides sentiment analysis, conversation summaries, topic and outcome extraction, and agent-performance signals.3clogic.com · read 15 Oct 2026
- AI personalities
- Administrators can configure agent tone, humor, empathy, detail, proactiveness, and behavioral guardrails.3clogic.com · read 15 Oct 2026
- Analytics
- The platform provides sentiment analysis, conversation summaries, speech analytics, dashboards, and automated quality assurance.3clogic.com · read 7 Oct 2026
- API-first architecture
- 3CLogic says all Voice AI Hub capabilities are accessible through APIs and that the platform is LLM-agnostic.3clogic.com · read 15 Oct 2026
- Business continuity
- The company says geographic redundancy allows operations to move between cloud instances within minutes after a disruption.3clogic.com · read 15 Oct 2026
- Company headquarters
- 3CLogic lists its headquarters at 500 N. Washington Street #10954, Rockville, Maryland 20849.3clogic.com · read 15 Oct 2026
- Company size
- LinkedIn places 3CLogic in the 51–200 employee range.linkedin.com · read 15 Oct 2026
- Compliance
- The maker lists ISO 27701:2019, GDPR, HIPAA, HECVAT, and VPAT/Section 508 among its privacy, security, and accessibility standards or frameworks.3clogic.com · read 7 Oct 2026
- Contact-center capabilities
- Listed capabilities include CTI, conversational AI, SMS, IVR, reporting dashboards, speech analytics, coaching, secure payments, and click-to-call.3clogic.com · read 15 Oct 2026
- Conversation testing
- A built-in Playground simulates chat or phone conversations and exposes intent parsing, tool calls, delegation, and flow handling for testing.3clogic.com · read 15 Oct 2026
- Conversation threads
- Threads preserve conversation history and context when work is handed between AI agents or escalated to a human.3clogic.com · read 15 Oct 2026
- Deployment model
- The product is browser-based and requires internet access plus a PC, laptop, or desktop, with no hardware or download required.3clogic.com · read 15 Oct 2026
- Developer security model
- External API calls are made by a backend service rather than directly by the language model to protect credentials and control shared data.3clogic.com · read 15 Oct 2026
- Hybrid and on-premise options
- 3CLogic says customers can use hybrid or connector deployments and may store call recordings in a provisioned cloud instance or on premises.3clogic.com · read 15 Oct 2026
- Integrations
- Official integration pages name ServiceNow, Halo, SAP, Salesforce, Microsoft Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and Zoom.3clogic.com · read 15 Oct 2026
- Knowledge uploads
- Users can upload policies, FAQs, and product documents to ground agent responses.3clogic.com · read 15 Oct 2026
- Limit: complexity
- SpotSaaS lists training needs and complexity for small teams among the product drawbacks.spotsaas.com · read 15 Oct 2026
