Best Customer Feedback Software in 2026
Updated
In short: Userback is ranked #1 of 56 as of 4 October 2026, ahead of Featurebase and Beamer. The best-ranked option with a free plan is Featurebase. The lowest first paid tier on this page is Customer Thermometer at $9/mo.
Customer feedback tools can help teams gather responses, understand sentiment and organize product requests. Compared on feature requests, feedback portals, in-app feedback and NPS surveys, these entries can be assessed by the ways they support collecting customer input. Feedback response limits and sentiment analysis offer additional points to weigh, while product roadmaps may help relate requests to planned work. Free plans and paid-from pricing provide cost context. Userback, Featurebase and Beamer are among the opening entries. Compare the listed features with how your team wants to invite feedback and use what customers share.
56 customer feedback software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Userback iPhone + Android RecognisedPhone appDocumentedFree plan 9.7$29/mo NPS surveys: YesFeature requests: YesFeedback portal: Yes
- 2 Featurebase iPhone + Android RecognisedPhone appDocumentedFree plan 9.6$29/mo NPS surveys: YesFeature requests: YesFeedback portal: Yes
- 3 Beamer iPhone + Android RecognisedPhone appDocumentedFree plan 9.4$99/mo NPS surveys: YesFeature requests: YesFeedback portal: Yes
- 4 Qualaroo iPhone + Android RecognisedPhone appDocumentedFree plan 9.1$39.99/mo NPS surveys: Yes
- 5 Sleekplan No phone app RecognisedPhone appDocumentedFree plan 8.3$13/mo NPS surveys: YesFeature requests: YesFeedback portal: Yes
- 6 Zonka Feedback iPhone + Android RecognisedPhone appDocumentedFree plan 8.3
- 7 Wootric iPhone + Android RecognisedPhone appDocumentedFree plan 8.2
- 8 SatisMeter iPhone + Android RecognisedPhone appDocumentedFree plan 8.2$199/mo NPS surveys: Yes
- 9 Productboard No phone app RecognisedPhone appDocumentedFree plan 8.1$19/mo Feature requests: YesFeedback portal: Yes
- 10 Canny No phone app RecognisedPhone appDocumentedFree plan 7.9$79/mo Feature requests: YesFeedback portal: Yes
- 11 Doorbell.io iPhone + Android RecognisedPhone appDocumentedFree plan 7.7 NPS surveys: Yes
- 12 Usersnap iPhone + Android RecognisedPhone appDocumentedFree plan 7.2
- 13 Medallia No phone app RecognisedPhone appDocumentedFree plan 7.1 NPS surveys: YesFeature requests: YesFeedback portal: Yes
- 14 Crewhu iPhone + Android RecognisedPhone appDocumentedFree plan 7.1 NPS surveys: YesFeature requests: YesFeedback portal: Yes
- 15 Customer Thermometer iPhone only RecognisedPhone appDocumentedFree plan 7.1$9/mo NPS surveys: Yes
- 16 ProductLift No phone app RecognisedPhone appDocumentedFree plan 6.9$29/mo Feature requests: YesFeedback portal: Yes
- 17 UserVoice No phone app RecognisedPhone appDocumentedFree plan 6.8 NPS surveys: YesFeature requests: YesFeedback portal: Yes
- 18 Gainsight Customer Communities No phone app RecognisedPhone appDocumentedFree plan 6.8 Feature requests: YesFeedback portal: Yes
- 19 Frill No phone app RecognisedPhone appDocumentedFree plan 6.7 NPS surveys: YesFeature requests: YesFeedback portal: Yes
- 20 Chattermill No phone app RecognisedPhone appDocumentedFree plan 6.7 NPS surveys: YesFeature requests: Yes
- 21 Enterpret No phone app RecognisedPhone appDocumentedFree plan 6.6 NPS surveys: YesFeature requests: Yes
- 22 Upvoty No phone app RecognisedPhone appDocumentedFree plan 6.4 Feature requests: YesFeedback portal: Yes
- 23 Aha! Ideas No phone app RecognisedPhone appDocumentedFree plan 6.4 Feature requests: YesFeedback portal: Yes
- 24 Feedier No phone app RecognisedPhone appDocumentedFree plan 6.4 NPS surveys: Yes
- 25 Fdback No phone app RecognisedPhone appDocumentedFree plan 6.4 Feature requests: YesFeedback portal: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer feedback software is ranked first on Samsung Mobile US Press?
Userback is ranked #1 of 56 with a score of 9.7. Featurebase is second and Beamer third.
How many of these have a free plan?
8 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Customer Thermometer has the lowest first paid tier we found: $9/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.