Beamer suits product and marketing teams that need to publish updates, target user groups, or collect and organize product feedback.
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Best Customer Feedback Software 2026
Facts read 29 Sep 2026 – 19 Oct 2026
Teams use customer feedback software to gather user opinions, product requests and signals of satisfaction. This guide helps you compare tools for surveys, feedback portals, in-app prompts and product planning.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Beamer | Beamer suits product and marketing teams that need to publish updates, target user groups, or collect and organize product feedback. | 6.0 | $59 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, API | 15 Oct 2026 |
| 02 Doorbell.io | Doorbell.io collects, manages, and analyzes product feedback through customizable widgets for websites and apps. | 6.0 | $29 a month | Free plan | Android, iPhone & iPad, Web | 7 Oct 2026 |
| 03 Featurebase | Featurebase brings customer conversations, idea voting, and public roadmaps to web, iOS, and Android. | 6.0 | $29 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, API | 15 Oct 2026 |
| 04 UserJot | UserJot combines live chat, idea boards, roadmaps, changelogs, and shared support email. | 6.0 | $29 a month | Free plan | Android, iPhone & iPad, Web, Mac | 15 Oct 2026 |
| 05 Qualaroo | Qualaroo gathers customer feedback through web, iOS, and Android tools with free and paid options. | 5.9 | Free plan | Free plan | Android, iPhone & iPad, Web, API | 29 Sep 2026 |
| 06 Appbot | Appbot suits app developers, product managers, and support teams monitoring reviews across app stores and organizing responses. | 5.8 | $479 a year | Free trial | Android, iPhone & iPad, Web, Windows | 9 Oct 2026 |
| 07 Sleekplan | Sleekplan organizes feedback boards, identifies themes, and creates changelogs for shipped features. | 5.8 | $13 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Browser extension | 15 Oct 2026 |
| 08 Refiner | Refiner suits software companies that want to collect and segment user feedback across apps, websites, and email. | 5.7 | Free plan | Free plan | Android, iPhone & iPad, Web, API | 30 Sep 2026 |
| 09 Userback | Userback suits product teams that gather in-app feedback, bug reports, survey responses or feature requests. | 5.7 | $29 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Browser extension | 3 Oct 2026 |
| 10 Customer Thermometer | Customer Thermometer suits teams collecting service ratings through existing customer communications, including email and support tickets. | 5.6 | $9 a month | Free plan | iPhone & iPad, Web, API | 5 Oct 2026 |
The list is refreshed nightly. Compare published prices, supported platforms and features such as NPS surveys, feature requests, sentiment analysis and response caps.
02
Doorbell.io
Doorbell.io collects, manages, and analyzes product feedback through customizable widgets for websites and apps.
AndroidiPhone & iPadWeb Record6.0 Visit
03
Featurebase
Featurebase brings customer conversations, idea voting, and public roadmaps to web, iOS, and Android.
AndroidiPhone & iPadWeb+1 Record6.0 Visit
04
UserJot
UserJot combines live chat, idea boards, roadmaps, changelogs, and shared support email.
AndroidiPhone & iPadWeb+2 Record6.0 Visit
05
Qualaroo
Qualaroo gathers customer feedback through web, iOS, and Android tools with free and paid options.
AndroidiPhone & iPadWeb+1 Record5.9 Visit
6
Appbot
AndroidiPhone & iPadWeb+3 $479 a year Record5.8 Visit Appbot suits app developers, product managers, and support teams monitoring reviews across app stores and organizing responses.
7
Sleekplan
AndroidiPhone & iPadWeb+2 $13 a month, billed yearly Record5.8 Visit Sleekplan organizes feedback boards, identifies themes, and creates changelogs for shipped features.
8
Refiner
AndroidiPhone & iPadWeb+1 Free plan Record5.7 Visit Refiner suits software companies that want to collect and segment user feedback across apps, websites, and email.
9
Userback
AndroidiPhone & iPadWeb+2 $29 a month, billed yearly Record5.7 Visit Userback suits product teams that gather in-app feedback, bug reports, survey responses or feature requests.
10
Customer Thermometer
iPhone & iPadWebAPI $9 a month Record5.6 Visit Customer Thermometer suits teams collecting service ratings through existing customer communications, including email and support tickets.
11
Canny
WebBrowser extensionAPI $79 a month, billed yearly Record5.5 Visit Canny captures, deduplicates, analyzes and prioritizes customer feedback, then shares product updates.
12
Hively
AndroidiPhone & iPadWeb Free plan Record5.5 Visit Hively collects customer and employee feedback through email rating smileys and direct feedback requests.
14
Zonka Feedback
AndroidiPhone & iPadWeb+2 $99 a month Record5.5 Visit Zonka Feedback collects survey responses across digital and offline channels and supports NPS, CSAT, and CES.
15
Usersnap
AndroidiPhone & iPadWeb+2 €49 a month Record5.4 Visit Usersnap centralizes customer signals and lets users annotate screenshots or record screen video with audio.
16
Quality Driven Software
AndroidiPhone & iPadWeb $37 a month, billed yearly Record5.2 Visit Quality Driven Software surveys customers by email or SMS and links scores with employee performance on Android, iOS and web.
17
SatisMeter
AndroidiPhone & iPadWeb+1 $199 a month Record5.2 Visit SatisMeter provides customer feedback tools for web, iOS, and Android, with plans starting at $199 per month.
18
AppReviewBot
AndroidiPhone & iPadWeb $19 a month, billed yearly Record5.1 Visit AppReviewBot fetches and translates App Store and Google Play reviews, then sends them to team channels on Android, iOS and web.
20
Productboard
WebBrowser extensionAPI $19 a month, billed yearly Record5.0 Visit Productboard collects customer feedback, links insights to feature ideas and supports collaborative product roadmaps.
21
UserReport
AndroidiPhone & iPadWeb+1 Free plan Record5.0 Visit UserReport adds surveys and idea voting to websites and apps, including satisfaction and demographic questions.
22
Mopinion
AndroidiPhone & iPadWeb+1 €279 a month, billed yearly Record4.9 Visit Mopinion is customer feedback software with survey logic branching.
Before you choose
Check the platforms you need
All 59 listed tools support web use; API, iOS, Android, browser extension and self-hosted support are also available among the entries. Match platform support to where your customers and product teams work.
If you need a self-hosted setup or a mobile workflow, confirm that platform is available before choosing a plan.
Compare free access and trials
Pricing models include freemium plans and paid plans with published starting prices. Beamer has a free plan, a 14-day trial and annual-billing plans starting at $49 per month. Featurebase offers a free plan, with annual-billing plans starting at $29 per user per month.
Pendo Analytics and Sleekplan offer 30-day trials. Doorbell.io lists a seven-day trial, while Userback lists a 14-day trial.
Match the feedback method
Check whether tools offer the feedback methods you need, such as NPS surveys, feature requests, feedback portals and in-app feedback. Collection methods may suit different points in the user journey.
Product roadmap support can help connect requests with planned work. Sentiment analysis can help organize the tone of responses.
Read response limits
The comparison includes limits on feedback responses. Check the stated limit against the volume you expect before selecting a plan.
Consider starting prices alongside plan terms; the least expensive entry point may not include the response volume or features you need.
Review the maker information
Maker details can add context when you compare vendors. The list identifies Qualaroo in Santa Monica, founded in 2010; Refiner in Paris, founded in 2018; and SatisMeter in Prague, founded in 2015.
Use the listed website to review current terms and product details before purchase.
Questions
What does customer feedback software do?
It gives teams ways to gather user opinions, gauge satisfaction and collect product requests, including through surveys, feedback portals and in-app prompts.
Which platforms are represented?
Web support appears across all 59 listings; API, iOS, Android, browser extension and self-hosted support are represented as well.
Can I start with a free plan?
The list marks free plans for Beamer, Featurebase, Pendo Analytics, Sleekplan, UserJot, Doorbell.io, Userback, Hively and UserReport.
Which tools list a free trial?
Beamer and Userback have 14-day trials; Pendo Analytics and Sleekplan have 30-day trials. Doorbell.io lists a seven-day trial.
What feedback features should I compare?
Consider NPS surveys, feature requests, feedback portals, in-app feedback, product roadmaps, sentiment analysis and response limits.
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