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AmplifAI Quality Assurance
Plano, Texas, United States
What it is
AmplifAI Quality Assurance transcribes and scores customer interactions, then links quality results to coaching, performance, and recognition workflows. The product evaluates voice, chat, email, surveys, and AI agent interactions, with routine contacts scored automatically and complex cases flagged for human review. Quality teams can use customizable evaluation forms, calibration workflows, QA reporting, and dispute and appeal trails. Low scores and automatic failures can trigger coaching, while standout interactions can prompt recognition. The platform analyzes sentiment, intent, topics, and behavior to identify trends and root causes, and checks for compliance misses and risky behavior. It also evaluates chatbot, voice bot, and AI agent conversations for resolution, compliance, and customer experience. AmplifAI describes integrations with more than 150 cloud, on-premise, and homegrown data sources, including Five9, Genesys, NICE CXone, Salesforce, Zendesk, and Calabrio. Deployment options include cloud-first, on-premise, and private cloud environments. The company says it redacts sensitive details before AI processing and does not retain call recordings long-term. Pricing is on request; prospective customers are directed to request a demo.
For and against
For
- Scores interactions across voice, chat, email, and AI agents.
- Complex cases can be flagged for human review.
- Calibration supports consistent scoring across teams and BPO partners.
- Low scores can trigger coaching workflows.
- Supports more than 150 data-source integrations.
Against
- Pricing is available only on request.
- The full version requires a demo request.
- Call recordings are not stored long-term.
The verdict
AmplifAI Quality Assurance connects interaction scoring with coaching, calibration, compliance monitoring, and recognition workflows. Teams considering it should confirm fit and pricing through a demo request.
Who it suits
The product is intended for QA analysts, team leaders, BPO partners, and quality leaders. It may suit organizations that want automated evaluation across customer service and AI agent channels.
On the record
- AI agent QA
- It evaluates chatbot, voice bot, and AI agent conversations for resolution, compliance, and customer experience.amplifai.com · read 4 Oct 2026
- AI data handling
- The company says its internally hosted LLMs do not send customer data to public APIs or use it to train models for other customers.amplifai.com · read 4 Oct 2026
- Calibration
- Calibration workflows help evaluators, teams, and BPO partners score consistently, with dispute and appeal trails alongside the interaction and evaluation.amplifai.com · read 4 Oct 2026
- Complex reviews
- The product auto-scores routine contacts and flags complex interactions for human review.amplifai.com · read 4 Oct 2026
- Compliance
- The company lists SOC 2 Type 2, ISO 27001, HIPAA, PCI, GDPR, and ARC-AMPE compliance.amplifai.com · read 4 Oct 2026
- Compliance monitoring
- It detects compliance misses and risky behaviors across calls, chats, and transcripts.amplifai.com · read 4 Oct 2026
- Conversation intelligence
- The platform analyzes sentiment, intent, topics, and behavior across scored interactions and surfaces trends and root causes.amplifai.com · read 4 Oct 2026
- Data protection
- AmplifAI says it automatically redacts sensitive information including SSNs, credit card numbers, birth dates, and health information before AI processing.amplifai.com · read 4 Oct 2026
- Deployment
- AmplifAI describes cloud-first deployment and options for on-premise or private cloud environments, including deployment within a customer's cloud infrastructure.amplifai.com · read 4 Oct 2026
- Deployment and recordings
- AmplifAI says it supports on-premise or private-cloud deployment and does not store call recordings long-term.amplifai.com · read 4 Oct 2026
- Integrations
- AmplifAI describes a catalogue of more than 150 cloud, on-premise, and homegrown data sources, including Five9, Genesys, NICE CXone, Salesforce, Zendesk, and Calabrio.amplifai.com · read 4 Oct 2026
- Intended users
- The QA program is described for QA analysts, team leaders, BPO partners, and quality leaders.amplifai.com · read 4 Oct 2026
- Interaction coverage
- The product says it scores 100% of interactions across voice, chat, email, and AI agents.amplifai.com · read 4 Oct 2026
- Pricing and access
- The opened product pages direct visitors to request a demo; the Auto QA test page calls itself a light demo version and says to book a demo for the full version.amplifai.com · read 4 Oct 2026
- Product
- AmplifAI Auto QA transcribes and scores 100% of interactions across voice, chat, email, and AI agents, and connects quality management, conversation intelligence, and compliance monitoring.amplifai.com · read 4 Oct 2026
- Purpose
- AmplifAI Quality Assurance transcribes and scores customer interactions and connects quality findings to coaching, performance, and recognition workflows.amplifai.com · read 4 Oct 2026
- QA coverage
- Automated evaluation replaces manual sampling across voice, chat, email, surveys, and AI agent interactions.amplifai.com · read 4 Oct 2026
- Quality management
- It supports calibration workflows, customizable evaluation forms, QA reporting, and quality-driven coaching.amplifai.com · read 4 Oct 2026
