On the recordRead 4 Oct 202615 facts
CallSea
Warsaw, Poland
Plans and prices
Individual B2B agreement
Priced on request
Business customers only · free test package may be offered under a separate agreement
Read 4 Oct 2026 · callsea.app
On the record
- Audio retention
- Call recordings are passed to transcription and are not stored permanently; transcripts and evaluation results are stored.callsea.app · read 4 Oct 2026
- Company
- CallSea is offered to businesses only, and its maker is SelectCentre sp. z o.o., registered in Warsaw, Poland.callsea.app · read 4 Oct 2026
- Coverage
- The maker says CallSea analyzes 100% of calls and surfaces critical errors with transcript quotes.callsea.app · read 4 Oct 2026
- Data location
- CallSea says its servers are in Germany and transcription and scoring models run in the EU region.callsea.app · read 4 Oct 2026
- Human review
- The maker says every score can be verified and challenged and is informational input for managers, not an automated HR decision.callsea.app · read 4 Oct 2026
- Integrations
- Recordings can be ingested through SFTP or REST API, and results can be sent to other systems through webhooks.callsea.app · read 4 Oct 2026
- Intended users
- The maker describes use in phone sales, debt collection, appointment setting, customer service and medical campaigns.callsea.app · read 4 Oct 2026
- Languages
- The maker says speech recognition supports over 90 languages, with each campaign configured for its own language.callsea.app · read 4 Oct 2026
- Purpose
- CallSea is a B2B SaaS platform that transcribes phone calls and scores them against configurable quality criteria.callsea.app · read 4 Oct 2026
- Reports
- CallSea provides scheduled email reports and data export, with reporting frequencies including daily, weekly or monthly.callsea.app · read 4 Oct 2026
- Scoring
- Teams can configure checklists, point scales, event detection and critical-error rules, with an overall AI score from 0 to 100.callsea.app · read 4 Oct 2026
- Support and onboarding
- CallSea offers a 30-minute demo and says onboarding typically reaches go-live within 14 days, subject to the agreement and customer cooperation.callsea.app · read 4 Oct 2026
- Transcripts
- Transcripts separate agent and customer speech, support phrase search and allow playback of the matching audio segment.callsea.app · read 4 Oct 2026
- Voice analysis
- Scoring uses transcript text only, and the platform blocks criteria that infer agents’ emotions or state of mind.callsea.app · read 4 Oct 2026
