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Verint Speech Analytics
Melville, New York, USA
What it is
Verint Speech Analytics analyzes voice interactions for words, phrases, categories, and themes that can help teams identify customer experience insights. Verint describes coverage across 100% of voice interactions and analysis of up to 100% of calls for non-compliance. A visual player combines transcripts, emotions, topics, screen recordings, and QA evaluations in one view. Analysis includes conversational themes, root causes, emerging trends, sentiment, call maps, KPI calculations, and GenAI interaction summaries. Analysts can query a selected subset of unstructured calls with Genie Bot and inspect individual calls to validate insights. The PII Redaction Bot detects and redacts sensitive information without an additional product or service subscription. Sentiment Bot scores voice and digital interactions and posts scores to the Verint CX Data Hub. Verint says transcription can integrate with PBX, CCaaS, CRM tools, and recorders. The product is available on web or self-hosted, with custom pricing on request and a demo or consultation available. Verint lists implementation, support, education, training, and managed services.
For and against
For
- Analyzes voice interactions for themes and sentiment
- Visual player combines transcripts and QA evaluations
- Genie Bot supports questions about selected calls
- PII redaction has no additional subscription
- Web and self-hosted availability
Against
- Pricing is custom and provided on request
- Channel coverage is voice-only
The verdict
Verint Speech Analytics combines broad call analysis with tools for exploring trends and checking individual interactions. Pricing is tailored to business needs, so prospective customers must request details.
Who it suits
Verint identifies call centers and BPOs, banking, insurance and finance, healthcare, and retail and e-commerce as common industries for speech analytics. It may suit teams that need analysis of voice interactions and tools to inspect call-level insights.
Plans and prices
Verint Speech Analytics
Custom pricing based on business needs
Read 3 Oct 2026 · verint.com
On the record
- Analytics
- Analysis includes conversational themes, root cause analysis, emerging trends, sentiment, call maps, KPI calculations, and GenAI interaction summaries.verint.com · read 3 Oct 2026
- Coverage
- The product is described as surfacing insights from 100% of voice interactions and analyzing up to 100% of calls for non-compliance.verint.com · read 3 Oct 2026
- Data handling
- Verint says transcription data is not shared with third-party vendors or other customers.verint.com · read 3 Oct 2026
- GenAI
- Embedded Genie Bot lets analysts ask questions about a selected subset of unstructured calls and inspect individual calls to validate insights.verint.com · read 3 Oct 2026
- Integrations
- Verint says its speech transcription can integrate with contact center applications such as PBX, CCaaS, CRM tools, and recorders.verint.com · read 3 Oct 2026
- Intended users
- Verint identifies call centers and BPOs, banking, insurance and finance, healthcare, and retail and e-commerce as common industries for speech analytics.verint.com · read 3 Oct 2026
- PII protection
- The PII Redaction Bot automatically detects and redacts sensitive information from voice interactions without an additional product or service subscription.verint.com · read 3 Oct 2026
- Pricing and demo
- Pricing is custom based on business needs, and the product page offers a free demo or consultation request.verint.com · read 3 Oct 2026
- Purpose
- Analyzes words, phrases, categories, and themes across voice interactions to surface customer experience insights.verint.com · read 3 Oct 2026
- Security
- Verint states that speech data is encrypted in transit and at rest, and administrative controls let users select what data is stored and for how long.verint.com · read 3 Oct 2026
- Sentiment
- Sentiment Bot scores voice and digital interactions and posts scores to the Verint CX Data Hub for analysis in the Data Insights Bot.verint.com · read 3 Oct 2026
- Support
- Verint describes services including implementation, ongoing support, education, training, and managed services.verint.com · read 3 Oct 2026
- Unified player
- Its visual player combines transcripts, emotions, topics, screen recordings, and QA evaluations in one view.verint.com · read 3 Oct 2026
