Best Contact Center Analytics Software in 2026
Updated
In short: Convin is ranked #1 of 29 as of 4 October 2026, ahead of Amazon Connect and MaestroQA. The best-ranked option with a free plan is MaestroQA. The lowest first paid tier on this page is Genesys Cloud Agentic Virtual Agent at $6.25/mo.
Contact center analytics software helps make sense of service interactions and center operations. Compare entries on speech analytics and sentiment analysis, then consider real-time monitoring and quality scorecards for reviewing conversations and service work. Service-level reporting and data retention add further points of comparison, alongside free plan availability and paid starting price. Convin and CallMiner Eureka are among the first entries, followed by Five9 Interaction Analytics. The ranking brings these capabilities together for comparison; focus on the types of interaction insight and operational reporting you need, and use the listed fields to weigh how each option may suit your contact center.
29 contact center analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Convin iPhone + Android RecognisedPhone appDocumentedFree plan 7.7Free
- 2 Amazon Connect iPhone + Android RecognisedPhone appDocumentedFree plan 7.1
- 3 MaestroQA No phone app RecognisedPhone appDocumentedFree plan 6.2$185/mo
- 4 SESTEK Text-to-Speech No phone app RecognisedPhone appDocumentedFree plan 5.8 Real-time monitoring: YesSpeech analytics: YesSentiment analysis: Yes
- 5 Level AI Contact Center Analytics No phone app RecognisedPhone appDocumentedFree plan 5.7 Real-time monitoring: YesSpeech analytics: YesSentiment analysis: Yes
- 6 QEval No phone app RecognisedPhone appDocumentedFree plan 5.7 Real-time monitoring: YesSpeech analytics: YesSentiment analysis: Yes
- 7 CallMiner Eureka No phone app RecognisedPhone appDocumentedFree plan 5.6 Real-time monitoring: YesSpeech analytics: YesSentiment analysis: Yes
- 8 MaxContact Auto QA No phone app RecognisedPhone appDocumentedFree plan 5.6 Real-time monitoring: YesSpeech analytics: YesSentiment analysis: Yes
- 9 Uniphore U-Assist No phone app RecognisedPhone appDocumentedFree plan 5.6 Real-time monitoring: YesSpeech analytics: YesSentiment analysis: Yes
- 10 Genesys Cloud Agentic Virtual Agent No phone app RecognisedPhone appDocumentedFree plan 5.5$6.25/mo Real-time monitoring: YesSpeech analytics: YesSentiment analysis: Yes
- 11 Daisee No phone app RecognisedPhone appDocumentedFree plan 5.4$99/mo Real-time monitoring: YesSpeech analytics: YesSentiment analysis: Yes
- 12 Scorebuddy Conversation Analytics No phone app RecognisedPhone appDocumentedFree plan 5.4
- 13 Squaretalk Contact Center Analytics No phone app RecognisedPhone appDocumentedFree plan 5.4$25/mo Real-time monitoring: YesSpeech analytics: YesSentiment analysis: Yes
- 14 Talkdesk CX Cloud No phone app RecognisedPhone appDocumentedFree plan 5.4$85/mo Speech analytics: YesSentiment analysis: Yes
- 15 Enthu.AI No phone app RecognisedPhone appDocumentedFree plan 5.3$59/mo
- 16 EvaluAgent No phone app RecognisedPhone appDocumentedFree plan 5.3
- 17 Five9 Interaction Analytics No phone app RecognisedPhone appDocumentedFree plan 5.3 Real-time monitoring: YesSpeech analytics: YesSentiment analysis: Yes
- 18 Observe.AI Conversation Intelligence No phone app RecognisedPhone appDocumentedFree plan 5.3
- 19 Omind AIQMS No phone app RecognisedPhone appDocumentedFree plan 5.3 Real-time monitoring: YesSpeech analytics: YesSentiment analysis: Yes
- 20 Xdroid Customer Interaction Intelligence Platform No phone app RecognisedPhone appDocumentedFree plan 5.3 Real-time monitoring: YesSpeech analytics: YesSentiment analysis: Yes
- 21 Analyza No phone app RecognisedPhone appDocumentedFree plan 5.2 Speech analytics: YesSentiment analysis: Yes
- 22 Hear No phone app RecognisedPhone appDocumentedFree plan 5.2 Real-time monitoring: YesSpeech analytics: YesSentiment analysis: Yes
- 23 OpenText Contact Center Analytics No phone app RecognisedPhone appDocumentedFree plan 5.2 Speech analytics: YesSentiment analysis: Yes
- 24 Oryx QA No phone app RecognisedPhone appDocumentedFree plan 5.2 Real-time monitoring: YesSpeech analytics: YesSentiment analysis: Yes
- 25 Verint Interaction Analytics No phone app RecognisedPhone appDocumentedFree plan 5.2 Real-time monitoring: YesSpeech analytics: YesSentiment analysis: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which contact center analytics software is ranked first on Samsung Mobile US Press?
Convin is ranked #1 of 29 with a score of 7.7. Amazon Connect is second and MaestroQA third.
How many of these have a free plan?
2 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Genesys Cloud Agentic Virtual Agent has the lowest first paid tier we found: $6.25/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.