It suits teams that need conversation-based QA, coaching, and reusable AI agent workflows.
Free plan Free trial From $185 a month WebWindowsMacBrowser extensionAPI
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Best Contact Center Analytics Software 2026
Contact center analytics software gives teams ways to examine service interactions and review performance. Compare speech analytics and sentiment analysis with quality scorecards, real-time monitoring, and service-level reporting to focus on the kinds of insight you need. Data retention, free-plan availability, and paid-from pricing add practical considerations. Convin, Amazon Connect, and MaestroQA are among the entries to consider. Think about whether your team needs live monitoring, review after conversations, or a particular kind of reporting, then weigh those needs against the listed capabilities and pricing details.
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Amazon Connect
It suits enterprises delivering customer experiences across multiple touchpoints, from tens to tens of thousands of agents.
AndroidiPhone & iPadWeb+1 Record5.5 Visit
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Convin
Convin suits contact center teams that want conversation analysis across voice, video, and email.
AndroidiPhone & iPadWeb+1 Record5.3 Visit
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Scorebuddy Conversation Analytics
It is aimed at contact-center CX and operations leaders, plus product managers, marketers, senior leaders, and other teams analyzing customer conversations.
WebAPI Record5.3 Visit
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Enthu.AI
Web Record4.2 Visit
6
Five9 Interaction Analytics
WebAPI $119 usage-based Record4.2 Visit This suits enterprise, mid-market and SMB contact centers seeking conversation analytics, compliance support and quality-management workflows.
7
Medallia
AndroidiPhone & iPadWeb+1 — Record4.1 Visit Medallia describes the platform for enterprises working on customer or employee experience, contact centers, or market research.
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Oryx QA
Web — Record4.0 Visit Oryx QA suits modern contact centers managing call quality, compliance, coaching, and agent performance.
10
CallMiner Eureka
WebAPI — Record3.7 Visit Eureka is aimed at organizations seeking to analyze customer conversations and support agent performance.
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Hear
WebAPI — Record3.7 Visit Hear is aimed at contact-center teams focused on customer experience, compliance, operations, or sales and marketing.
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Level AI Contact Center Analytics
WebAPI — Record3.7 Visit The analytics platform is intended for contact center leaders, operations teams, product teams, and compliance stakeholders who need reporting across conversations and…
14
QEval
Web — Record3.7 Visit QEval is intended for contact-center CXOs, operations leaders, QA teams, supervisors, and risk, legal, and audit teams.
16
Xdroid Customer Interaction Intelligence Platform
WebAPISelf-hosted — Record3.7 Visit Xdroid suits contact centers that need to review customer interactions across voice and digital channels, including organizations in retail, public sector,…
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Analyza
WebAPI — Record3.6 Visit It suits customer-service teams that need multilingual interaction analysis, configurable KPIs, quality scoring, and CRM or ticketing integrations.
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ASAPP Interaction Intelligence
— Record3.5 Visit ASAPP presents CXP for enterprise customer experience operations and large contact centers.
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Verint Interaction Analytics
— Record3.5 Visit Verint identifies contact centers, customer experience teams, compliance officers, quality assurance teams, and sales and support managers as users of interaction…
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