It suits teams that need conversation-based QA, coaching, and reusable AI agent workflows.
Free plan Free trial From $185 a month WebWindowsMacBrowser extensionAPI
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Best Contact Center Analytics Software 2026
Facts read 22 Sep 2026 – 21 Oct 2026
Contact center analytics software gives teams ways to examine service interactions and review performance. Compare speech analytics and sentiment analysis with quality scorecards, real-time monitoring, and service-level reporting to focus on the kinds of insight you need. Data retention, free-plan availability, and paid-from pricing add practical considerations. Convin, Amazon Connect, and MaestroQA are among the entries to consider. Think about whether your team needs live monitoring, review after conversations, or a particular kind of reporting, then weigh those needs against the listed capabilities and pricing details.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 MaestroQA | It suits teams that need conversation-based QA, coaching, and reusable AI agent workflows. | 5.8 | $185 a month | Free plan | Web, Windows, Mac, Browser extension | 15 Oct 2026 |
| 02 Amazon Connect | It suits enterprises delivering customer experiences across multiple touchpoints, from tens to tens of thousands of agents. | 5.4 | — | Free trial | Android, iPhone & iPad, Web, API | 28 Sep 2026 |
| 03 Convin | Convin suits contact center teams that want conversation analysis across voice, video, and email. | 5.3 | Free plan | Free plan | Android, iPhone & iPad, Web, API | 14 Oct 2026 |
| 04 Scorebuddy Conversation Analytics | It is aimed at contact-center CX and operations leaders, plus product managers, marketers, senior leaders, and other teams analyzing customer conversations. | 5.3 | $24 a month | Free plan | Web, API | 21 Oct 2026 |
| 05 Enthu.AI | 4.1 | $59 a month | Free trial | Web | 29 Sep 2026 | |
| 06 Five9 Interaction Analytics | This suits enterprise, mid-market and SMB contact centers seeking conversation analytics, compliance support and quality-management workflows. | 4.1 | $119 usage-based | — | Web, API | 5 Oct 2026 |
| 07 Medallia | Medallia describes the platform for enterprises working on customer or employee experience, contact centers, or market research. | 4.1 | — | — | Android, iPhone & iPad, Web, API | 12 Oct 2026 |
| 08 Daisee | 3.9 | $99 a month | — | Web | 4 Oct 2026 | |
| 09 Oryx QA | Oryx QA suits modern contact centers managing call quality, compliance, coaching, and agent performance. | 3.9 | — | Free trial | Web | 9 Oct 2026 |
| 10 Hear | Hear is aimed at contact-center teams focused on customer experience, compliance, operations, or sales and marketing. | 3.7 | — | — | Web, API | 9 Oct 2026 |
02
Amazon Connect
It suits enterprises delivering customer experiences across multiple touchpoints, from tens to tens of thousands of agents.
AndroidiPhone & iPadWeb+1 Record5.4 Visit
03
Convin
Convin suits contact center teams that want conversation analysis across voice, video, and email.
AndroidiPhone & iPadWeb+1 Record5.3 Visit
04
Scorebuddy Conversation Analytics
It is aimed at contact-center CX and operations leaders, plus product managers, marketers, senior leaders, and other teams analyzing customer conversations.
WebAPI Record5.3 Visit
05
Enthu.AI
Web Record4.1 Visit
6
Five9 Interaction Analytics
WebAPI $119 usage-based Record4.1 Visit This suits enterprise, mid-market and SMB contact centers seeking conversation analytics, compliance support and quality-management workflows.
7
Medallia
AndroidiPhone & iPadWeb+1 — Record4.1 Visit Medallia describes the platform for enterprises working on customer or employee experience, contact centers, or market research.
9
Oryx QA
Web — Record3.9 Visit Oryx QA suits modern contact centers managing call quality, compliance, coaching, and agent performance.
10
Hear
WebAPI — Record3.7 Visit Hear is aimed at contact-center teams focused on customer experience, compliance, operations, or sales and marketing.
12
Xdroid Customer Interaction Intelligence Platform
WebAPISelf-hosted — Record3.7 Visit Xdroid suits contact centers that need to review customer interactions across voice and digital channels, including organizations in retail, public sector,…
13
Analyza
WebAPI — Record3.6 Visit It suits customer-service teams that need multilingual interaction analysis, configurable KPIs, quality scoring, and CRM or ticketing integrations.
14
CallMiner Eureka
WebAPI — Record3.6 Visit Eureka is aimed at organizations seeking to analyze customer conversations and support agent performance.
15
Level AI Contact Center Analytics
WebAPI — Record3.6 Visit The analytics platform is intended for contact center leaders, operations teams, product teams, and compliance stakeholders who need reporting across conversations and…
17
QEval
Web — Record3.6 Visit QEval is intended for contact-center CXOs, operations leaders, QA teams, supervisors, and risk, legal, and audit teams.
18
ASAPP Interaction Intelligence
— Record3.5 Visit ASAPP presents CXP for enterprise customer experience operations and large contact centers.
21
Verint Interaction Analytics
— Record3.5 Visit Verint identifies contact centers, customer experience teams, compliance officers, quality assurance teams, and sales and support managers as users of interaction…
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