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- Vonage Conversation Analyzer
On the recordRead 3 Oct 202615 facts
Vonage Conversation Analyzer
Holmdel, New Jersey, United States
Plans and prices
Conversation Analyzer
Priced on request
Price by quote; Vonage lists Speech Analytics as a contact center add-on option
Read 3 Oct 2026 · vonage.com
On the record
- Automatic analysis
- Automatic voice call analysis and call categorization help teams identify trends and find calls for quality review.vonage.com · read 3 Oct 2026
- Availability limit
- Vonage lists Speech Analytics as an add-on option for its contact center plans, which are quoted rather than displaying a price on the page.vonage.com · read 3 Oct 2026
- Company
- Vonage says it is headquartered in New Jersey, and its company history states it was founded in 2001.vonage.com · read 3 Oct 2026
- Compliance controls
- The product helps identify when agents do not follow compliance policies or scripts and offers configurable redaction of sensitive information.vonage.com · read 3 Oct 2026
- Generative AI
- Supervisors can use built-in generative AI to create conversation summaries with notes, actions, and topics.vonage.com · read 3 Oct 2026
- Integrations
- Conversation data can integrate with a CRM or BI tool, and Vonage specifically describes placing insights into Salesforce for sentiment reporting.vonage.com · read 3 Oct 2026
- Intended users
- Vonage describes uses for Quality Management teams, supervisors, and Sales or Service teams seeking to review calls and replicate top-agent practices.vonage.com · read 3 Oct 2026
- Purchase and support
- Vonage offers a request-a-demo form for the product, and its contact center plans page directs buyers to request a quote.vonage.com · read 3 Oct 2026
- Purpose
- Conversation Analyzer is a speech analytics solution that analyzes calls to support quality management, compliance, coaching, and customer experience.vonage.com · read 3 Oct 2026
- Recordings and alerts
- Call recordings are paired with transcripts and metrics, and alerts can surface trends and help assess compliance and product knowledge.vonage.com · read 3 Oct 2026
- Security
- Vonage says its product lines have independently tested and audited certifications that include ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR.vonage.com · read 3 Oct 2026
- Sentiment analysis
- Sentiment analysis shows how sentiment changes during a call and lets users inspect portions marked positive or negative.vonage.com · read 3 Oct 2026
- Transcription
- The product transcribes calls and can log them in CRM records such as contacts, cases, and custom objects.vonage.com · read 3 Oct 2026
