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On the recordRead 9 Oct 202616 facts
Puzzel AI
Puzzel AI · Oslo, Norway · founded 1998
Plans and prices
Resolve
Priced on request
Voice-based contact centre package; optional add-ons
Read 9 Oct 2026 · puzzel.com
Impress
Priced on request
Customer communication and agent tools; optional add-ons
Read 9 Oct 2026 · puzzel.com
Power
Priced on request
Manager capabilities and data-driven improvement; optional add-ons
Read 9 Oct 2026 · puzzel.com
On the record
- AI data location
- Puzzel says its AI is hosted in Europe and meets GDPR and industry standards.puzzel.com · read 9 Oct 2026
- Conversational intelligence
- Conversational Intelligence tags, transcribes, and analyses customer interactions to surface trends and support service improvements.puzzel.com · read 9 Oct 2026
- Co-Pilot
- Co-Pilot listens to live calls and provides agents with contextual answers, suggestions, and process guidance on screen.puzzel.com · read 9 Oct 2026
- Integrations
- Puzzel lists Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk as integrations.puzzel.com · read 9 Oct 2026
- Live Summary
- Live Summary creates editable call summaries, and customers can configure different summary templates for different queues.puzzel.com · read 9 Oct 2026
- Live Summary data handling
- Puzzel says the real-time transcript is deleted immediately after the call, while submitted summaries are stored in the Co-Pilot backend for a limited period, seven days by default, and made available via API or webhook.puzzel.com · read 9 Oct 2026
- Pricing
- Puzzel asks prospective customers to contact its team to discuss pricing and package options.puzzel.com · read 9 Oct 2026
- Product
- Puzzel’s AI solutions use automation, insights, and real-time agent support to reduce manual work and help deliver faster customer service.puzzel.com · read 9 Oct 2026
- Quality management
- Quality Management automatically scores customer interactions and highlights coaching opportunities.puzzel.com · read 9 Oct 2026
- Security
- Puzzel says it maintains technical and organizational measures intended to protect customer data from loss, alteration, unauthorized disclosure or access, and unlawful destruction.puzzel.com · read 9 Oct 2026
- Support
- Puzzel directs customers to its Help Centre for customer support and provides a separate contact route for sales or partner enquiries.puzzel.com · read 9 Oct 2026
- Target customers
- Puzzel describes its packages for organizations running voice-based contact centres, customer service operations, or teams seeking stronger manager capabilities and data-driven improvement.puzzel.com · read 9 Oct 2026
- Virtual agents
- Virtual Agents handle customer interactions across chat, voice, and email, and can connect with the contact centre so human agents can step in with context.puzzel.com · read 9 Oct 2026
