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On the recordRead 30 Sep 202616 facts
Balto QA
St. Louis, Missouri, United States
Plans and prices
Custom
Priced on request
Fees specified in an Order Form · monthly per-seat fees may apply
Read 30 Sep 2026 · balto.ai
On the record
- Agent assist
- Agent Assist pulls information from knowledge bases, CRMs, the web, and top performers to surface answers during live conversations.balto.ai · read 30 Sep 2026
- Audience
- Balto is designed for contact centers using AI for quality assurance, agent assistance, coaching, compliance, insights, and call summarization.balto.ai · read 30 Sep 2026
- Automated QA
- Balto automatically scores 100% of conversations and provides AI explanations for scores.balto.ai · read 30 Sep 2026
- Browser support
- Balto Cloud is supported only in the Chrome browser.balto.ai · read 30 Sep 2026
- Call notes
- Call Summarization AI creates agent notes and automatically saves them to the CRM.balto.ai · read 30 Sep 2026
- Coaching
- Real-Time Coaching identifies coaching moments while calls are happening and provides supervisors with live data.balto.ai · read 30 Sep 2026
- Desktop requirements
- Agent applications support Windows 8.1 or later and macOS 2018 or later with the latest operating system; Chrome OS is not supported.balto.ai · read 30 Sep 2026
- Integrations
- Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API.balto.ai · read 30 Sep 2026
- Product
- Balto is a real-time contact-center AI platform launched in January 2017.balto.ai · read 30 Sep 2026
- Recording
- Balto records calls and screen activity to provide conversation context.balto.ai · read 30 Sep 2026
- Scorecards
- Users can customize QA scorecards for different use cases and call types.balto.ai · read 30 Sep 2026
- Security
- Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections.balto.ai · read 30 Sep 2026
- Supervisor alerts
- The QA software alerts supervisors when calls go off-script, escalate, or miss qualification.balto.ai · read 30 Sep 2026
- Support
- Customers receive a Customer Success Manager who supports setup, agent and supervisor training, and go-live.balto.ai · read 30 Sep 2026
