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On the recordRead 30 Sep 202616 facts
Observe.AI Conversation Intelligence
Redwood City, California, USA
Plans and prices
Custom enterprise
Priced on request
custom deployment scope · AI Agents deployed · conversation volume · channels covered
Read 30 Sep 2026 · observe.ai
On the record
- Auto QA
- Auto QA evaluates every call and chat against a rubric and links scores to transcript moments.observe.ai · read 30 Sep 2026
- Buying model
- Observe.AI is sold directly to enterprises through its sales team and has no public self-serve tier.observe.ai · read 30 Sep 2026
- Customer agents
- AI Agents for Customers resolve inquiries end to end across voice and chat.observe.ai · read 30 Sep 2026
- Data residency
- Data residency and storage regions listed are the United States, Canada, European Union, and Australia.observe.ai · read 30 Sep 2026
- Frontline agents
- AI Agents for Frontline Teams guide human agents in real time with context, next-best actions, and automated actions.observe.ai · read 30 Sep 2026
- Integrations
- Observe.AI offers 250+ enterprise integrations connecting CCaaS, CRM, BI, data lakes, APIs, and MCP.observe.ai · read 30 Sep 2026
- Interaction intelligence
- The platform analyzes 100% of conversations, scores quality, extracts signals, and stitches interactions into customer journeys.observe.ai · read 30 Sep 2026
- Operations agents
- AI Agents for Operations evaluate interactions, generate coaching, and surface operational insights.observe.ai · read 30 Sep 2026
- Product
- Observe.AI is an agentic AI platform for customer experience that automates conversations, guides human agents, and evaluates 100% of interactions.observe.ai · read 30 Sep 2026
- Reliability
- Observe.AI states high availability of at least 99.9% uptime, 24/7 monitoring, and multi-LLM failover.observe.ai · read 30 Sep 2026
- Retention
- The listed default retention is 13 months and is configurable.observe.ai · read 30 Sep 2026
- Security certifications
- The platform states that it is SOC 2 Type II, HIPAA, ISO 27001, ISO 42001, PCI Level 1, and HITRUST r2 certified or compliant as applicable.observe.ai · read 30 Sep 2026
- Security controls
- Security controls include encryption, PII/PCI/PHI redaction, SSO, MFA, granular RBAC, and BYOK/KYOK.observe.ai · read 30 Sep 2026
- Target customers
- Observe.AI serves enterprise contact-center organizations, particularly in banking, healthcare, insurance, transportation, travel and hospitality, and utilities.observe.ai · read 30 Sep 2026
