Best Call Center Software in 2026
Updated
In short: Amazon Connect is ranked #1 of 94 as of 4 October 2026, ahead of Genesys Cloud CX and 8x8 Contact Center. The best-ranked option with a free plan is Freshcaller. The lowest first paid tier on this page is NICE CXone at $0.25/mo.
Call center software can help teams handle customer conversations across phone and digital channels. Compared on digital channel scope, inbound calling, outbound dialers, and IVR builders, these entries also show details about workforce management, agent capacity, and recording retention. Free-plan availability and paid-from pricing offer additional ways to weigh cost. Freshcaller, Amazon Connect, and Genesys Cloud CX are among the options named here. As you compare, consider the call flows your team needs, how many agents it must support, and what recording and workforce tools matter to your operation. The listed criteria give you a practical basis for assessing those requirements.
94 call center software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Amazon Connect iPhone + Android RecognisedPhone appDocumentedFree plan 9.0 Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 2 Genesys Cloud CX iPhone + Android RecognisedPhone appDocumentedFree plan 8.8$75/mo Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 3 8x8 Contact Center iPhone + Android RecognisedPhone appDocumentedFree plan 8.7 Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 4 Agentforce Contact Center iPhone + Android RecognisedPhone appDocumentedFree plan 8.6$50/mo Outbound dialer: Yes
- 5 UJET iPhone + Android RecognisedPhone appDocumentedFree plan 8.5$65/mo Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 6 Dialpad Support iPhone + Android RecognisedPhone appDocumentedFree plan 8.4$8,095/mo Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 7 Google Contact Center AI Platform iPhone + Android RecognisedPhone appDocumentedFree plan 8.3 Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 8 Daktela Contact Center iPhone + Android RecognisedPhone appDocumentedFree plan 8.3€12/mo Outbound dialer: Yes
- 9 Ringflow Contact Center iPhone + Android RecognisedPhone appDocumentedFree plan 8.3$7.99/mo Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 10 ZIWO iPhone + Android RecognisedPhone appDocumentedFree plan 8.2$40/mo Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 11 AceCX iPhone + Android RecognisedPhone appDocumentedFree plan 8.2$9.99/mo Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 12 Odigo iPhone + Android RecognisedPhone appDocumentedFree plan 8.2€40/mo Outbound dialer: Yes
- 13 GoContact iPhone + Android RecognisedPhone appDocumentedFree plan 8.1$75/mo Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 14 uContact iPhone + Android RecognisedPhone appDocumentedFree plan 8.0$59.99/mo Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 15 Freshcaller iPhone + Android RecognisedPhone appDocumentedFree plan 8.0$15/mo
- 16 GoTo Contact Center iPhone + Android RecognisedPhone appDocumentedFree plan 7.7 Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 17 C-Zentrix Contact Center No phone app RecognisedPhone appDocumentedFree plan 7.6Free Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 18 VICIdial iPhone + Android RecognisedPhone appDocumentedFree plan 7.6 Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 19 KrispCall iPhone + Android RecognisedPhone appDocumentedFree plan 7.6$12/mo Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 20 MyOperator iPhone + Android RecognisedPhone appDocumentedFree plan 7.5 Outbound dialer: Yes
- 21 Natterbox iPhone + Android RecognisedPhone appDocumentedFree plan 7.5$82/mo Outbound dialer: Yes
- 22 Webex App iPhone + Android RecognisedPhone appDocumentedFree plan 7.5Free
- 23 Ameyo Engage iPhone + Android RecognisedPhone appDocumentedFree plan 7.3 Inbound calling: YesOutbound dialer: YesIVR builder: Yes
- 24 NICE CXone No phone app RecognisedPhone appDocumentedFree plan 7.2$0.25/mo
- 25 Enghouse CCaaS No phone app RecognisedPhone appDocumentedFree plan 7.2 Outbound dialer: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which call center software is ranked first on Samsung Mobile US Press?
Amazon Connect is ranked #1 of 94 with a score of 9.0. Genesys Cloud CX is second and 8x8 Contact Center third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, NICE CXone has the lowest first paid tier we found: $0.25/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.