Genesys Cloud CX
by Genesys Cloud CXGenesys Cloud CX is a paid contact center platform for Android, iOS, web, Windows, macOS, Linux and APIs.
Free trial From $75 a month, billed yearly AndroidiPhone & iPadWebWindowsMacLinux+1
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Best Call Center Software 2026
Call center software helps teams handle inbound calls, outbound dialing, IVR menus and digital channels from connected tools. This guide helps buyers compare those functions, platform support, agent limits and recording retention.
The list uses maker-published fields such as free plans, paid starting prices, trials, workforce management and channel scope. Check the current entry details when comparing options for your team.
02
Freshcaller
It suits support, sales, IT, and HR teams that need call routing, call management, and contact-center tools.
AndroidiPhone & iPadWeb Record8.2 Visit
03
Amazon Connect
Amazon Connect is an omnichannel contact center for Android, iOS, web and APIs with inbound, outbound and IVR tools.
AndroidiPhone & iPadWeb+1 Record8.1 Visit
04
Zoom Contact Center
Zoom Contact Center is an omnichannel platform for Android, iOS, web, Windows, macOS and APIs with workforce management.
AndroidiPhone & iPadWeb+3 Record7.8 Visit
05
Agentforce Contact Center
Agentforce Contact Center is a paid platform for Android, iOS, web, APIs and extensions with workforce management.
AndroidiPhone & iPadWeb+2 Record7.5 Visit
6
Daktela Contact Center
AndroidiPhone & iPadWeb+3 €12 a month Record7.3 Visit Daktela Contact Center is a paid platform for Android, iOS, web, Windows, macOS and APIs with an outbound dialer.
7
GoTo Contact Center
AndroidiPhone & iPadWeb+4 $29.95 a month Record7.2 Visit GoTo Contact Center is an omnichannel platform for Android, iOS, web, macOS, Windows, APIs and extensions.
8
8x8 Contact Center
AndroidiPhone & iPadWeb+3 — Record7.1 Visit 8x8 Contact Center is an omnichannel platform for Android, iOS, web, Windows, macOS and APIs with workforce management.
9
Dialpad Support
AndroidiPhone & iPadWeb+4 — Record7.1 Visit Dialpad Support is a contact center for Android, iOS, web, Windows, macOS, APIs and extensions with inbound, outbound and IVR.
11
Comm100 Contact Center
AndroidiPhone & iPadWeb+4 — Record7.1 Visit Comm100 Contact Center is a paid platform for Android, iOS, web, Windows, macOS, APIs and self-hosted systems.
12
MyOperator
AndroidiPhone & iPadWeb+2 ₹5,000 a month, billed yearly Record7.1 Visit MyOperator is a paid phone platform for Android, iOS, web, APIs and extensions with an outbound dialer.
14
Mitel CX
AndroidiPhone & iPadWeb+4 — Record6.9 Visit Mitel CX is an omnichannel contact center for Android, iOS, web, Windows, APIs and self-hosted deployments.
15
Google Contact Center AI Platform
AndroidiPhone & iPadWeb+1 — Record6.9 Visit Google Contact Center AI Platform is an omnichannel contact center for Android, iOS, web and APIs with inbound, outbound and IVR.
16
MiContact Center Business
AndroidiPhone & iPadWeb+4 — Record6.9 Visit MiContact Center Business is an omnichannel platform for Android, iOS, web, Windows, macOS, APIs and self-hosted systems.
18
Odigo
AndroidiPhone & iPadWeb+1 — Record6.9 Visit Odigo is a paid call center platform with an outbound dialer for Android, iOS, web and API.
19
RingCentral RingCX
WebWindowsMac+1 $65 a month, billed yearly Record6.8 Visit RingCX suits organizations managing customer service across voice and digital channels, especially teams that need AI assistance, workforce management, and campaign…
20
Avaya Experience Platform
WebAPISelf-hosted $48 a month, billed yearly Record6.8 Visit Avaya Infinity is designed for large, complex enterprise contact centers, including deployments with thousands of agents.
21
Nextiva
AndroidiPhone & iPadWeb+5 $15 a month Record6.8 Visit Nextiva provides a paid cloud phone service for desktop and mobile use.
22
Ringover
AndroidiPhone & iPadWeb+5 — Record6.8 Visit Ringover is a paid calling platform for Android, iOS, Linux, macOS, web, Windows, APIs and extensions.
24
OpenScape Contact Center Enterprise
AndroidiPhone & iPadWeb+3 — Record6.6 Visit OpenScape Contact Center Enterprise serves multiple contact channels on Android, iOS, web, Windows, APIs and self-hosted systems.
25
C-Zentrix Contact Center
AndroidiPhone & iPadWeb+2 Free plan Record6.6 Visit C-Zentrix Contact Center is a contact center for Android, iOS, web, APIs and self-hosted systems with inbound and outbound calling.
Before you choose
Compare free access and paid terms
Check whether a tool has a free plan, a free trial or paid access only. Pricing may be listed as a starting rate, annual-user rate or pricing on request.
Freshcaller lists a free plan, paid plans from $15 per user per month on annual billing and a 14-day trial. Agentforce Contact Center lists pricing from $75 per user per month.
Match calling and digital channels
Review inbound calling, outbound dialer tools and the IVR builder together. Then check the digital channel scope to match the ways your customers contact you.
The compared platform fields include web, API, Android, iOS, Windows and self-hosted access. Choose the platforms your staff and systems require.
Check workforce and recording controls
Look for workforce management when scheduling and supervising agents matters. Compare maximum agents before selecting a system for your team.
Recording retention affects how long call records remain available. Confirm the retention period shown for the product you are considering.
Review hosting and integrations
Web access can simplify deployment, while API support can connect call data with other systems. Self-hosted availability may matter when your organization manages its own infrastructure.
Open-source status is listed as a comparison field. Read the product details and licensing terms before planning a self-managed deployment.
Questions
Does the list include software with free plans?
Yes. Free-plan status is a comparison field. Freshcaller lists a free plan; Amazon Connect lists a free plan in its pricing note but is marked as not having a free plan.
Which product lists a free trial?
Freshcaller lists a 14-day trial. Trial availability is shown in product pricing notes where provided.
Can I use these tools on Android or iOS?
Platform support varies. Android and iOS are listed comparison platforms, so check the platform fields for the product you are considering.
Are prices shown for every product?
No. Some entries show a starting price, while others say pricing is on request. Compare the pricing note for the product you want.
Does the list include open-source software?
Open-source status is a comparison field. Check the product entry and its licensing terms before choosing a deployment model.
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