Best AI Customer Service Agents in 2026
Updated
In short: Webex App is ranked #1 of 55 as of 4 October 2026, ahead of Agentforce Vibes and Yellow.ai. The best-ranked option with a free plan is Agentforce Vibes. The lowest first paid tier on this page is Casey the Help Agent at $2/mo.
For teams considering automated customer interactions, these agents can be compared by the channels and service capabilities shown. Supported channels, voice support, and multilingual support indicate different aspects of coverage, while human handoff and workflow actions describe options for escalation and task handling. API access may be relevant when considering how an agent fits with other systems. Free plan and paid-from pricing offer cost details to weigh. Yellow.ai and Intercom lead the opening entries, with ASAPP CXP, Zowie, and Webex App also near the top. Consider which interaction types and ways of handing work along matter to your service operation.
55 AI customer service agents ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Webex App iPhone + Android RecognisedPhone appDocumentedFree plan 7.9Free
- 2 Agentforce Vibes iPhone + Android RecognisedPhone appDocumentedFree plan 7.6$125/mo
- 3 Yellow.ai iPhone + Android RecognisedPhone appDocumentedFree plan 7.6Free Human handoff: Yes
- 4 Kustomer iPhone + Android RecognisedPhone appDocumentedFree plan 7.2
- 5 Intercom iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$19/mo
- 6 Ada iPhone + Android RecognisedPhone appDocumentedFree plan 6.9 Human handoff: Yes
- 7 Zowie iPhone + Android RecognisedPhone appDocumentedFree plan 6.9 Supported channels: website widget, mobile app, email, phone, Facebook Messenger, Instagram Direct, WhatsApp, ViberWorkflow actions: YesHuman handoff: Yes
- 8 Casey the Help Agent iPhone + Android RecognisedPhone appDocumentedFree plan 6.8$2/mo Supported channels: voice, web, portals, SMS, WhatsAppWorkflow actions: YesHuman handoff: Yes
- 9 ASAPP CXP iPhone + Android RecognisedPhone appDocumentedFree plan 6.6 Supported channels: voice, chat, web, digital messaging, mobile appsWorkflow actions: YesHuman handoff: Yes
- 10 Mavenoid iPhone + Android RecognisedPhone appDocumentedFree plan 6.6 Supported channels: voice, website, embedded widget, mobile appWorkflow actions: YesHuman handoff: Yes
- 11 Freshdesk No phone app RecognisedPhone appDocumentedFree plan 6.4$19/mo Supported channels: Web Chat, WhatsApp, Facebook, Instagram, Messenger, LINE, email, web forms, support portalsWorkflow actions: YesHuman handoff: Yes
- 12 Klaviyo No phone app RecognisedPhone appDocumentedFree plan 6.3Free
- 13 Dalo No phone app RecognisedPhone appDocumentedFree plan 6.2$10/mo Supported channels: Website chat, WhatsApp, email, Instagram Direct, Facebook Messenger, phoneWorkflow actions: YesHuman handoff: Yes
- 14 ChatterMate No phone app RecognisedPhone appDocumentedFree plan 6.1$19/mo Human handoff: Yes
- 15 Stept No phone app RecognisedPhone appDocumentedFree plan 6.1$19/mo Human handoff: Yes
- 16 Weav No phone app RecognisedPhone appDocumentedFree plan 6.1$29/mo Supported channels: Website chat, email, WhatsAppWorkflow actions: YesHuman handoff: Yes
- 17 OpenServe No phone app RecognisedPhone appDocumentedFree plan 5.9
- 18 Pega CRM No phone app RecognisedPhone appDocumentedFree plan 5.8 Supported channels: telephone, web chat, mobile chat, email, web self-service, fax, white mail, Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, SMS, IVR voice self-serviceWorkflow actions: YesHuman handoff: Yes
- 19 Forethought Solve No phone app RecognisedPhone appDocumentedFree plan 5.5 Supported channels: chat, email, voice, SMS, Slack, mobile, APIWorkflow actions: YesHuman handoff: Yes
- 20 Genesys Cloud Agentic Virtual Agent No phone app RecognisedPhone appDocumentedFree plan 5.5$6.25/mo Supported channels: voice, email, web chat, SMS, WhatsApp, Facebook Messenger, Instagram, X direct messages, Apple Messages for Business, open messagingWorkflow actions: YesHuman handoff: Yes
- 21 LivePerson Conversational Cloud No phone app RecognisedPhone appDocumentedFree plan 5.5 Supported channels: web, mobile app, SMS, email, WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram, Google RCS Messaging, Google Business Messaging, KakaoTalk, LINE, Viber, WeChat, voiceWorkflow actions: YesHuman handoff: Yes
- 22 Talkdesk CX Cloud No phone app RecognisedPhone appDocumentedFree plan 5.5$85/mo Supported channels: voice, web chat, SMS, WhatsApp, Digital ConnectWorkflow actions: YesHuman handoff: Yes
- 23 Capacity No phone app RecognisedPhone appDocumentedFree plan 5.4 Supported channels: Chat, web, SMS, voice, emailWorkflow actions: YesHuman handoff: Yes
- 24 Enjo AI Support Agent No phone app RecognisedPhone appDocumentedFree plan 5.4 Supported channels: web chat, Help Center portal, Slack, Microsoft Teams, emailWorkflow actions: YesHuman handoff: Yes
- 25 Holp No phone app RecognisedPhone appDocumentedFree plan 5.4$29.17/mo Supported channels: Website widget; shareable web link; QR codeWorkflow actions: YesHuman handoff: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which AI customer service agent is ranked first on Samsung Mobile US Press?
Webex App is ranked #1 of 55 with a score of 7.9. Agentforce Vibes is second and Yellow.ai third.
How many of these have a free plan?
9 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Casey the Help Agent has the lowest first paid tier we found: $2/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.