Cresta
Palo Alto, California, USA
What it is
Cresta is a customer experience AI platform combining AI Agents, real-time Agent Assist, Conversation Intelligence, and an Agent Operations Center. Its AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge, and automation during voice, chat, and email interactions. Conversation Intelligence examines conversations for trends, behaviors, risk signals, and revenue opportunities. Cresta Opera is a no-code engine for building, configuring, testing, and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio, and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls, and PII redaction. Its Trust Center lists multiple compliance standards, including GDPR, HIPAA, ISO certifications, PCI DSS, SOC 2, and SOC 3. Pricing is custom and available on request; there is no public self-serve tier.
For and against
For
- Automates voice and digital conversations
- Real-time agent guidance
- Conversation trend and risk analysis
- No-code AI orchestration
- Many listed integrations
Against
- No free plan
- Pricing requires a request
- Designed for large enterprises
The verdict
Cresta brings automated conversations, agent assistance, analytics, and orchestration into one enterprise platform. Organizations must contact Cresta for custom pricing and assess its enterprise-focused approach.
Who it suits
Cresta is aimed at large enterprise customer experience operations, including telecommunications, financial services, healthcare, retail, travel, and automotive organizations. It supports teams handling voice and digital service channels.
Plans and prices
Agent Assist for Chat
$1.20 per additional chat · non-cancellable and non-refundable
Read 21 Oct 2026 · aws.amazon.com
Agent Assist for Voice
$1.50 per additional call · non-cancellable and non-refundable
Read 21 Oct 2026 · aws.amazon.com
Custom enterprise pricing
No public self-serve tier
Read 21 Oct 2026 · cresta.com
TrustRadius listing
No free version or trial
Read 21 Oct 2026 · trustradius.com
Enterprise (custom)
No public self-serve tier
Read 7 Oct 2026 · cresta.com
On the record
- Agent Assist
- Agent Assist provides real-time guidance, knowledge, and automation across voice, chat, and email.cresta.com · read 7 Oct 2026
- Agentic Assist
- Agentic Assist listens to live conversations and on-screen context, then provides behavioral guidance, source-backed knowledge, workflows, reply suggestions and summaries.cresta.com · read 21 Oct 2026
- Agent Operations Center
- Agent Operations Center provides centralized assignment, performance, escalation and improvement management for human and AI agents.cresta.com · read 21 Oct 2026
- AI Agent
- Cresta AI Agent handles omnichannel customer conversations across voice and digital channels with guardrails, testing and handoff support.cresta.com · read 21 Oct 2026
- AI Agents
- Its AI Agents automate customer conversations across voice and digital channels.cresta.com · read 7 Oct 2026
- AI Analyst
- AI Analyst lets nontechnical users ask natural-language questions about conversation data and receive insights, charts and follow-up actions.cresta.com · read 21 Oct 2026
- AI governance
- Cresta says it is among the first companies certified to ISO/IEC 42001 for AI management and that sensitive signals are not used for training.cresta.com · read 21 Oct 2026
- API and SDK
- Cresta publishes SDKs and APIs for integrating conversation services and describes its SDK as customizable, framework-agnostic and extensible.developers.cresta.com · read 21 Oct 2026
- Coach
- Cresta Coach combines manager coaching with AI insights derived from real conversation data.cresta.com · read 21 Oct 2026
- Company founding
- Cresta was founded in 2017 from Stanford's AI Lab by Sebastian Thrun, Zayd Enam and Tim Shi.cresta.com · read 21 Oct 2026
- Company funding and size
- Cresta reports more than $280 million raised and 500-plus employees.cresta.com · read 21 Oct 2026
- Company history
- Cresta says it was founded at Stanford’s AI Lab in 2017 and emerged from stealth in 2020.cresta.com · read 7 Oct 2026
- Company legal name
- The legal entity is Cresta Intelligence Inc., registered in Delaware, with an office at 100 South Murphy Ave., Suite 300, Sunnyvale, California.cresta.com · read 21 Oct 2026
- Compliance
- Cresta’s Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX, and SOC 3.trust.cresta.com · read 7 Oct 2026
- Conversation analysis
- Conversation Intelligence analyzes customer conversations to identify trends, behaviors, risk signals, and revenue opportunities.cresta.com · read 7 Oct 2026
- Conversation Intelligence
- Conversation Intelligence analyzes all customer conversations for trends, behaviors, risks and revenue opportunities rather than only sampled interactions.cresta.com · read 21 Oct 2026
- Deputy Agent
- Deputy Agent runs long-lived workflows such as refunds, payment adjustments, complaint intake and case processing across systems and time.cresta.com · read 21 Oct 2026
- Documentation depth
- The public Client SDK Developer Guide is a 144-page PDF covering client creation, endpoints, authentication and persistence configuration.8998024.fs1.hubspotusercontent-na1.net · read 21 Oct 2026
