Best WhatsApp Customer Service Software in 2026
Updated
In short: Chatwoot is ranked #1 of 33 as of 4 October 2026, ahead of Deskwoot and Whelp. The best-ranked option with a free plan is Deskwoot. The lowest first paid tier on this page is Rasayel at $0.17/mo.
For customer service over WhatsApp, compare how tools help teams handle conversations together. Shared inboxes, conversation routing, and team collaboration are useful criteria to weigh, as are conversation retention and support for WhatsApp templates. Check the included agent seats and WhatsApp numbers to understand the listed account provisions, then consider free-plan availability and paid-from pricing. The ranking opens with Chatwoot, WABPO, and Go4whatsup, followed by Whelp and Deskwoot. Greenbubble, Rasayel, and WATI also appear among the early entries. Use these points to compare how each option aligns with your team's conversation and coordination needs.
33 WhatsApp customer service software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Chatwoot iPhone + Android RecognisedPhone appDocumentedFree plan 7.9$19/mo Included agent seats: 2 agents
- 2 Deskwoot iPhone only RecognisedPhone appDocumentedFree plan 7.8$3.20/mo Shared inbox: YesConversation routing: round_robin
- 3 Whelp iPhone + Android RecognisedPhone appDocumentedFree plan 7.8$29/mo Shared inbox: YesConversation routing: rules
- 4 Daktela WFM iPhone + Android RecognisedPhone appDocumentedFree plan 7.7€20/mo Shared inbox: YesConversation routing: rules
- 5 Callbell iPhone + Android RecognisedPhone appDocumentedFree plan 7.6$15/mo Shared inbox: YesConversation routing: rules
- 6 WABPO iPhone + Android RecognisedPhone appDocumentedFree plan 7.5Free Shared inbox: YesConversation routing: rules
- 7 Genesys Cloud CX iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$75/mo Conversation routing: skill_based
- 8 Greenbubble iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$5/mo Shared inbox: YesConversation routing: rulesIncluded agent seats: 1 agents
- 9 Interakt iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$12/mo Shared inbox: YesConversation routing: rules
- 10 Rasayel iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$0.17/mo Shared inbox: YesConversation routing: rulesIncluded agent seats: 5 agents
- 11 Respond.io iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$79/mo
- 12 Go4whatsup iPhone + Android RecognisedPhone appDocumentedFree plan 6.8 Shared inbox: YesConversation routing: skill_based
- 13 WATI iPhone + Android RecognisedPhone appDocumentedFree plan 6.8
- 14 MyOperator iPhone + Android RecognisedPhone appDocumentedFree plan 6.7
- 15 DelightChat iPhone + Android RecognisedPhone appDocumentedFree plan 6.6 Shared inbox: YesConversation routing: rulesIncluded agent seats: 5 agents
- 16 SleekFlow iPhone + Android RecognisedPhone appDocumentedFree plan 6.6 Shared inbox: YesConversation routing: round_robinIncluded agent seats: 10 agents
- 17 WA Desk iPhone + Android RecognisedPhone appDocumentedFree plan 6.6 Shared inbox: YesConversation routing: skill_basedIncluded agent seats: 3 agents
- 18 WhatsHelp iPhone + Android RecognisedPhone appDocumentedFree plan 6.6 Shared inbox: YesConversation routing: manualIncluded agent seats: 1 agents
- 19 Whatso iPhone + Android RecognisedPhone appDocumentedFree plan 6.5 Shared inbox: YesConversation routing: manualIncluded agent seats: 3 agents
- 20 YCloud No phone app RecognisedPhone appDocumentedFree plan 6.3$39/mo Shared inbox: YesConversation routing: skill_basedIncluded agent seats: 2 agents
- 21 CM.com WhatsApp Business Platform No phone app RecognisedPhone appDocumentedFree plan 5.3 Shared inbox: YesConversation routing: skill_based
- 22 MessagingFox No phone app RecognisedPhone appDocumentedFree plan 5.3₹1,999/mo Shared inbox: YesConversation routing: rulesIncluded agent seats: 2 agents
- 23 Trengo No phone app RecognisedPhone appDocumentedFree plan 5.3€299/mo Shared inbox: YesConversation routing: round_robinIncluded agent seats: 10 agents
- 24 WBIZ No phone app RecognisedPhone appDocumentedFree plan 5.3 Shared inbox: YesConversation routing: skill_based
- 25 WhatZCRM No phone app RecognisedPhone appDocumentedFree plan 5.2$15/mo
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which WhatsApp customer service software is ranked first on Samsung Mobile US Press?
Chatwoot is ranked #1 of 33 with a score of 7.9. Deskwoot is second and Whelp third.
How many of these have a free plan?
7 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Rasayel has the lowest first paid tier we found: $0.17/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.