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Feelingstream
What it is
Feelingstream analyzes calls, chats, and emails to produce insights and guide agents during live conversations. Its Agent Assist can provide answers, next steps, and reminders while leaving the agent in control. The platform transcribes spontaneous speech in more than 40 languages and reports 98.6% transcription accuracy; it can separate speakers when recorded on separate channels. Automatic quality scoring checks every call, chat, and email against an organization’s scorecard, and scores, flags, and insights can be traced to transcripts. Other listed capabilities include call summaries, sales monitoring, sentiment and compliance analysis, and a knowledge base agent. Integrations include Genesys, SAP, Wildix, Zendesk, REST API, Microsoft Azure, and AWS, among others. Browser access and managed desktop apps for macOS and Windows are listed. The company offers on-premises and closed-cloud deployment, says it can mask personal information in text and audio, and states that EU data remains in the EU. Pricing is available on request.
For and against
For
- Analyzes calls, chats, and emails.
- Agent Assist supplies live answers, next steps, and reminders.
- Supports transcription in more than 40 languages.
- Can mask personal information in text and audio.
- Offers on-premises and closed-cloud deployment.
Against
- Pricing is available on request.
- The stated 98.6% transcription accuracy is a company-reported figure.
- Managed desktop access is listed for macOS and Windows.
The verdict
Feelingstream combines conversation analysis, quality scoring, and live agent guidance, with deployment and privacy controls listed for organizations handling sensitive interactions. Its pricing requires an inquiry rather than showing a listed amount.
Who it suits
It suits contact-centre and CX leaders, quality and compliance teams, sales leaders, operations and BI teams, and agents. The listed use cases include telecom, banking, insurance, utilities, and logistics organizations.
On the record
- Additional connectors
- The how-it-works page lists Genesys, Enreach, SAP/Sinch, Puzzel, LeadDesk (Telia ACE), Brightpattern, Salesforce, Telia Call Center, REST, and WebSocket connectors.feelingstream.com · read 4 Oct 2026
- Agent guidance
- Agent Assist provides live answers, next steps and reminders, while the agent remains in control of the conversation.feelingstream.com · read 3 Oct 2026
- Auditability
- The company says each score, flag, and insight can be audited back to its transcript.feelingstream.com · read 4 Oct 2026
- Availability
- The Agent Assist page describes access through a browser or a managed desktop app for macOS and Windows.feelingstream.com · read 3 Oct 2026
- Company
- Feelingstream identifies itself as an Estonian startup founded in 2015.feelingstream.com · read 4 Oct 2026
- Company history
- The company’s story says its founder began developing the solution in 2015 after seeking a way to categorise customer contacts at Bigbank Group.feelingstream.com · read 3 Oct 2026
- Conversation analytics
- Feelingstream analyses calls, chats and emails to produce actionable insights and guide agents in real time.feelingstream.com · read 3 Oct 2026
- Coverage
- The company says it supports 40+ languages and reports 98.6% transcription accuracy.feelingstream.com · read 4 Oct 2026
- Data protection
- The platform can mask personally identifiable information in both text and audio, and supports on-premises or closed-cloud deployment.feelingstream.com · read 3 Oct 2026
- Deployment
- The maker lists on-premises and closed-cloud deployment options.feelingstream.com · read 4 Oct 2026
- Features
- The platform offers multilingual speech-to-text, call summaries, automatic quality scoring, sales monitoring, agent assist, and a knowledge base agent.feelingstream.com · read 4 Oct 2026
- Free app
- The company says it launched Speaker, a free real-time audio transcription app for spontaneous speech, in 2022.feelingstream.com · read 4 Oct 2026
- Integrations
- The maker lists Genesys, SAP, Wildix, Zendesk, REST API, Microsoft Azure, and AWS integrations.feelingstream.com · read 4 Oct 2026
- Privacy controls
- Personally identifiable information can be masked in both text and audio, and the platform offers named accounts, multi-factor authentication, and role-appropriate access.feelingstream.com · read 4 Oct 2026
- Product
- Feelingstream analyzes calls, chats, and emails and guides agents during live conversations.feelingstream.com · read 4 Oct 2026
- Quality scoring
- The platform automatically scores every call, chat and email against an organisation’s scorecard.feelingstream.com · read 3 Oct 2026
- Security
- Feelingstream states it operates ISO 27001-certified information-security processes and keeps EU data in the EU.feelingstream.com · read 4 Oct 2026
- Speech transcription
- Its multilingual speech recognition transcribes spontaneous calls and can separate speakers when they are recorded on separate channels.feelingstream.com · read 3 Oct 2026
