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On the recordRead 2 Oct 202614 facts
CallFinder
South Burlington, Vermont, United States
Plans and prices
Custom pricing
Priced on request
custom to client and call center environment · unlimited users · analyst support hours depend on plan · integration included
Read 2 Oct 2026 · mycallfinder.com
On the record
- Call scoring
- Agent scorecards can monitor and score thousands of calls for coaching, upsells, KPIs, and customer experience.mycallfinder.com · read 2 Oct 2026
- HIPAA
- CallFinder says it serves customers with HIPAA requirements and can execute a Business Associate Agreement upon request.mycallfinder.com · read 2 Oct 2026
- Implementation
- The company says a custom solution is typically completed in 4–6 weeks, with its team handling most implementation requirements.mycallfinder.com · read 2 Oct 2026
- Integrations
- CallFinder says it works with any telephony system and call recording provider, using API access to ingest call recordings and metadata.mycallfinder.com · read 2 Oct 2026
- Intended users
- CallFinder says it serves contact centers of any size and industry, including credit unions, healthcare, crisis centers, collections, and insurance.mycallfinder.com · read 2 Oct 2026
- Managed support
- Each client is assigned a Speech Analyst who works with its QA team on goals and ongoing optimization.mycallfinder.com · read 2 Oct 2026
- Reporting
- Analytics reports can be customized and shared with QA teams, agents, and decision makers.mycallfinder.com · read 2 Oct 2026
- Security
- CallFinder says it is SOC 2 compliant and applies application- and user-level protections to limit access to confidential information.mycallfinder.com · read 2 Oct 2026
- Sentiment and emotion
- Sentiment and emotion analysis identifies whether a call is positive, negative, or neutral to support coaching.mycallfinder.com · read 2 Oct 2026
- Silence and overtalk
- Silence and overtalk detection helps QA managers identify conversation trends and customer pain points.mycallfinder.com · read 2 Oct 2026
- Transcriptions
- Searchable call transcriptions help identify trending issues, key phrases, call reasons, and revenue opportunities.mycallfinder.com · read 2 Oct 2026
- What it does
- CallFinder uses automated speech analytics to turn recorded customer conversations into insights for agent coaching, productivity, and customer experience.mycallfinder.com · read 2 Oct 2026
