QEval
1903 Berry Drive, Nacogdoches, Texas 75964, United States
What it is
QEval is a contact-center performance platform that evaluates conversations involving human agents, AI agents, voice bots, chat copilots, and IVR flows. It scores interactions across voice, chat, email, and SMS, and can ingest social messages, tickets, CRM records, surveys, agent notes, and AI-agent transcripts. During calls, real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles. Other capabilities include coaching, compliance checks, speech analytics, screen-capture review, CSAT intelligence, business intelligence, gamification, and case-note analysis. QEval says its proprietary Mixture-of-Experts scoring has a contractual accuracy commitment of 94% or higher and does not call third-party foundation models in the scoring path. Its integration options include 80+ pre-built connectors and REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage, without per-connector fees. Pricing is quoted per deployment. QEval states a 30-day deployment window and a 60-day exit clause without penalty.
For and against
For
- Evaluates human agents, AI agents, bots, copilots, and IVR flows.
- Real-time assist can surface scripts and knowledge-base articles.
- Lists 80+ pre-built connectors without per-connector fees.
- Contractual accuracy commitment is 94% or higher.
- Stored data uses AES-256 encryption, according to QEval.
Against
- Pricing is quoted per deployment.
- Deployment is described as a 30-day window.
- Custom connections are scoped during onboarding.
The verdict
QEval combines conversation evaluation with agent assistance, coaching, compliance, and analytics across several interaction types. Buyers will need to request deployment-specific pricing and scope any custom connections during onboarding.
Who it suits
QEval is aimed at contact centers that want to evaluate human and AI agents on the same scorecard. Its features also suit teams seeking call-time guidance, coaching, compliance monitoring, or conversation analytics.
Plans and prices
Quoted per deployment
Price quoted per deployment · integrations included with no connector fees
Read 3 Oct 2026 · qeval.ai
On the record
- Architecture
- QEval says its scoring uses a proprietary Mixture-of-Experts architecture with no third-party model calls in the scoring path.qeval.ai · read 3 Oct 2026
- Audience
- QEval describes itself as a platform for contact centers and says it scores both human and AI agents on the same scorecard.qeval.ai · read 3 Oct 2026
- Capabilities
- Capabilities include AI evaluation, real-time agent assist, coaching, compliance checks, speech analytics, screen capture review, CSAT intelligence, business intelligence, gamification, and case notes analysis.qeval.ai · read 3 Oct 2026
- Company history
- Etech Global Services was founded in 2003, and QEval launched as a standalone commercial platform in 2024.qeval.ai · read 3 Oct 2026
- Contract terms
- QEval states contractual commitments of 94% or higher classification accuracy, deployment within 30 days, and a 60-day exit clause without penalty.qeval.ai · read 3 Oct 2026
- Conversation types
- QEval says it can ingest voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts.qeval.ai · read 2 Oct 2026
- Data exchange
- The listed exchange methods are REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage.qeval.ai · read 3 Oct 2026
- Data protection
- QEval says stored data is encrypted with AES-256, data in transit uses TLS 1.2+, and customer data is logically isolated.qeval.ai · read 2 Oct 2026
- Deployment
- The integrations page describes a 30-day deployment window and says custom connections are scoped during onboarding.qeval.ai · read 2 Oct 2026
- Encryption and residency
- The security page states that stored data uses AES-256 encryption, data in transit uses TLS 1.2 or higher, and US data residency is available.qeval.ai · read 3 Oct 2026
- Evaluation
- The platform evaluates every interaction against a configurable scorecard and returns a score in under one second per evaluation.qeval.ai · read 3 Oct 2026
- Evaluation architecture
- QEval says it uses a proprietary Mixture-of-Experts architecture and reports a 94%+ accuracy SLA written into customer agreements.qeval.ai · read 2 Oct 2026
- Integration fees
- QEval says its connectors and exchange methods are included on every plan without per-connector fees.qeval.ai · read 2 Oct 2026
- Integrations
- The platform lists more than 80 prebuilt connectors and says integrations are included without separate connector fees.qeval.ai · read 3 Oct 2026
- Language support
- The integrations page says QEval can transcribe and translate in 35+ languages.qeval.ai · read 2 Oct 2026
- Maker
- QEval is built and operated by ETS Labs, the AI software division of Etech Global Services LLC.qeval.ai · read 3 Oct 2026
- Pricing
- The ROI calculator says QEval's investment is sized to the customer’s plan and handled with the sales team; it does not show a price.qeval.ai · read 2 Oct 2026
- Product
- QEval is a contact-center performance management platform that scores conversations and provides agent assist, compliance, coaching, and analytics.qeval.ai · read 2 Oct 2026
