- Home
- Call Recording Software
- CallCabinet
CallCabinet
CallCabinet is headquartered in Boca Raton, Florida.
What it is
CallCabinet is voice recording and analytics software now part of Smarsh. It captures conversations across mobile, UCaaS, CCaaS, PBX, and trading environments, then secures and analyzes them for compliance, quality oversight, and insight. Conversation Analytics includes real-time risk detection, sentiment analysis, customer experience insights, and signals related to upselling or retention. Quality tools include scoring, coaching, QA dashboards, trend analysis, and agent insights. CallCabinet supports call transcription, searchable archives, consent controls, and AI call summaries. Its listed integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral. The product names GDPR, MiFID II, HIPAA, and FINRA among supported regulations, and lists encryption, role-based access, legal hold, contextual redaction, and immutable storage. It is available as self-hosted or web software. Its architecture is described as cloud-native and built for petabyte-scale voice data, global delivery, and enterprise redundancy. Pricing is available on request; the product page invites prospective customers to request a personalized demo or speak with an expert.
For and against
For
- Records mobile, UCaaS, CCaaS, PBX, and trading conversations.
- Includes transcription, searchable archive, and consent controls.
- Offers risk detection, sentiment analysis, and customer insights.
- Lists encryption, legal hold, redaction, and immutable storage.
- Supports GDPR, MiFID II, HIPAA, and FINRA.
Against
- Pricing is available only on request.
- The product page offers a demo request rather than a listed price.
The verdict
CallCabinet combines voice capture with analytics, quality tools, and controls for regulated environments. Organizations considering it will need to request pricing and explore a personalized demo.
Who it suits
CallCabinet suits organizations that need compliant call recording and quality oversight, including those in finance, insurance, healthcare, public sector, aviation, energy, legal, automotive, manufacturing, shipping, and retail. It is available to teams using self-hosted or web software.
Plans and prices
Smarsh Call Recording and Analytics
Call Recording · Advanced Recording · Conversation Analytics
Read 5 Oct 2026 · smarsh.com
On the record
- Analytics
- Conversation Analytics includes real-time risk detection, sentiment analysis, customer experience insights, and upsell or retention signals.smarsh.com · read 5 Oct 2026
- Audience
- CallCabinet provides compliant call recording for organizations in finance, insurance, healthcare, public sector, aviation, energy, legal, automotive, manufacturing, shipping, and retail.smarsh.com · read 5 Oct 2026
- Capture coverage
- It records across mobile, UCaaS, CCaaS, PBX, and trading environments.smarsh.com · read 5 Oct 2026
- Compliance
- The product page names GDPR, MiFID II, HIPAA, and FINRA among the regulations it supports.smarsh.com · read 5 Oct 2026
- Data controls
- The product page lists encryption, role-based access control, legal hold, contextual redaction, and immutable storage.smarsh.com · read 5 Oct 2026
- Integrations
- The page lists Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral integrations.smarsh.com · read 5 Oct 2026
- Pricing
- The product page directs visitors to request a personalized demo or talk to an expert and does not state a price.smarsh.com · read 5 Oct 2026
- Product
- CallCabinet is now part of Smarsh, combining compliant voice recording with advanced analytics.smarsh.com · read 5 Oct 2026
- Purpose
- The platform captures, secures, and analyzes conversations to help compliance leaders protect privacy, ensure quality, and find insights in voice data.smarsh.com · read 5 Oct 2026
- Quality oversight
- The feature comparison lists advanced scoring, coaching, QA dashboards, trend analysis, and agent insights.smarsh.com · read 5 Oct 2026
- Scale
- The architecture is described as cloud-native and designed for petabyte-scale voice data, global delivery, and enterprise redundancy.smarsh.com · read 5 Oct 2026
- Security
- Smarsh says its security controls include encryption in transit and at rest, single sign-on and multifactor identification, independent penetration testing, disaster recovery, and third-party audits.smarsh.com · read 5 Oct 2026
- Support
- The CallCabinet support portal provides a Submit a request option and lists [email protected] as a contact.support.callcabinet.com · read 5 Oct 2026
