Best Social Customer Service Software in 2026
Updated
In short: Mixdesk is ranked #1 of 26 as of 4 October 2026, ahead of Sendiee Teambox and Soclo. The best-ranked option with a free plan is Sendiee Teambox. The lowest first paid tier on this page is Sendiee Teambox at $1.83/mo.
Social customer service software helps teams manage incoming messages and comments across their social accounts. Compare Mixdesk and Sendiee Teambox on unified social inbox, comment management, and team assignment. Social account coverage and reply automation are also useful points to weigh against how your team handles conversations. Check mobile app availability if staff need to respond away from a desk, and compare free plans with paid-from prices.
26 social customer service software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Mixdesk iPhone + Android RecognisedPhone appDocumentedFree plan 9.8$49/mo Social accounts: 10Unified social inbox: YesComment management: Yes
- 2 Sendiee Teambox iPhone + Android RecognisedPhone appDocumentedFree plan 9.7$1.83/mo Social accounts: 2Unified social inbox: YesComment management: Yes
- 3 Soclo iPhone + Android RecognisedPhone appDocumentedFree plan 8.6$7.99/mo Unified social inbox: YesComment management: Yes
- 4 Respond.io iPhone + Android RecognisedPhone appDocumentedFree plan 8.4$79/mo
- 5 Upcellia iPhone + Android RecognisedPhone appDocumentedFree plan 8.4$19/mo Social accounts: 2Unified social inbox: YesComment management: Yes
- 6 Pancake iPhone + Android RecognisedPhone appDocumentedFree plan 8.2 Social accounts: 1Unified social inbox: YesComment management: Yes
- 7 AmmarAI Smart Inbox No phone app RecognisedPhone appDocumentedFree plan 7.8$9.99/mo Unified social inbox: YesComment management: Yes
- 8 NapoleonCat iPhone + Android RecognisedPhone appDocumentedFree plan 7.7$89/mo Social accounts: 5
- 9 DelightChat iPhone + Android RecognisedPhone appDocumentedFree plan 7.3
- 10 SleekFlow iPhone + Android RecognisedPhone appDocumentedFree plan 7.3
- 11 Sociality.io iPhone + Android RecognisedPhone appDocumentedFree plan 7.3$99/mo Social accounts: 10
- 12 Medal Social Inbox iPhone + Android RecognisedPhone appDocumentedFree plan 7.3$129/mo Social accounts: 13Unified social inbox: YesComment management: Yes
- 13 Superplural Omni iPhone + Android RecognisedPhone appDocumentedFree plan 7.2 Unified social inbox: Yes
- 14 Suppogate No phone app RecognisedPhone appDocumentedFree plan 6.9 Unified social inbox: YesComment management: Yes
- 15 Meridian No phone app RecognisedPhone appDocumentedFree plan 6.8 Unified social inbox: YesComment management: Yes
- 16 Chattrik Omni Channel iPhone + Android RecognisedPhone appDocumentedFree plan 6.8$14.99/mo Social accounts: 2Unified social inbox: Yes
- 17 BrandBastion Agent+ No phone app RecognisedPhone appDocumentedFree plan 6.7 Unified social inbox: YesComment management: Yes
- 18 Sprinklr Service No phone app RecognisedPhone appDocumentedFree plan 6.3
- 19 Statusbrew No phone app RecognisedPhone appDocumentedFree plan 6.3 Social accounts: 5
- 20 eksis No phone app RecognisedPhone appDocumentedFree plan 5.9 Social accounts: 20Unified social inbox: YesComment management: Yes
- 21 Verint Social No phone app RecognisedPhone appDocumentedFree plan 5.5 Unified social inbox: Yes
- 22 Emplifi No phone app RecognisedPhone appDocumentedFree plan 5.3
- 23 Trengo No phone app RecognisedPhone appDocumentedFree plan 5.3€299/mo
- 24 SVARA No phone app RecognisedPhone appDocumentedFree plan 5.0 Social accounts: 1Unified social inbox: YesComment management: Yes
- 25 Social Serve Social Inbox No phone app RecognisedPhone appDocumentedFree plan 4.7 Unified social inbox: YesComment management: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which social customer service software is ranked first on Samsung Mobile US Press?
Mixdesk is ranked #1 of 26 with a score of 9.8. Sendiee Teambox is second and Soclo third.
How many of these have a free plan?
5 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Sendiee Teambox has the lowest first paid tier we found: $1.83/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.