Best Help Desk Software in 2026
Updated
101 help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
101ranked
4free plans on this page
$0.20/molowest paid tier
7 Oct 2026last checked
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 51 Zendesk Messaging No phone app RecognisedPhone appDocumentedFree plan 6.3$55/mo SLA management: YesHelp center: Yes
- 52 Cerb No phone app RecognisedPhone appDocumentedFree plan 6.3 Shared inbox: YesSLA management: YesHelp center: Yes
- 53 SherpaDesk No phone app RecognisedPhone appDocumentedFree plan 6.3$45/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 54 Mojo Helpdesk No phone app RecognisedPhone appDocumentedFree plan 6.2$14/mo SLA management: Yes
- 55 Open Helpdesk No phone app RecognisedPhone appDocumentedFree plan 6.2$15/mo SLA management: YesHelp center: Yes
- 56 Sympoq No phone app RecognisedPhone appDocumentedFree plan 6.2€49/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 57 Pega Customer Service No phone app RecognisedPhone appDocumentedFree plan 6.1
- 58 Sugar Serve No phone app RecognisedPhone appDocumentedFree plan 6.1 SLA management: YesHelp center: Yes
- 59 HelpSpot No phone app RecognisedPhone appDocumentedFree plan 6.1 Shared inbox: YesSLA management: YesHelp center: Yes
- 60 TeamSupport No phone app RecognisedPhone appDocumentedFree plan 6.1$45/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 61 GoatFlow No phone app RecognisedPhone appDocumentedFree plan 6.1 Shared inbox: YesSLA management: YesHelp center: Yes
- 62 Andrea Helpdesk No phone app RecognisedPhone appDocumentedFree plan 6.1Free Shared inbox: YesSLA management: YesHelp center: Yes
- 63 Sprinklr Service No phone app RecognisedPhone appDocumentedFree plan 6.0 Shared inbox: Yes
- 64 Dixa No phone app RecognisedPhone appDocumentedFree plan 6.0€89/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 65 Qisutu No phone app RecognisedPhone appDocumentedFree plan 6.0 Shared inbox: YesSLA management: YesHelp center: Yes
- 66 Enchant No phone app RecognisedPhone appDocumentedFree plan 5.9 Shared inbox: YesSLA management: YesHelp center: Yes
- 67 SupportBee No phone app RecognisedPhone appDocumentedFree plan 5.9$20/mo Shared inbox: YesHelp center: Yes
- 68 Trakdesk No phone app RecognisedPhone appDocumentedFree plan 5.9$9.99/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 69 Kapture CX No phone app RecognisedPhone appDocumentedFree plan 5.8 Shared inbox: YesSLA management: YesHelp center: Yes
- 70 Richpanel No phone app RecognisedPhone appDocumentedFree plan 5.8$0.20/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 71 Supportbench No phone app RecognisedPhone appDocumentedFree plan 5.8$32/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 72 Support Genix No phone app RecognisedPhone appDocumentedFree plan 5.8$4.92/mo Help center: Yes
- 73 Helpy No phone app RecognisedPhone appDocumentedFree plan 5.8 Shared inbox: YesSLA management: YesHelp center: Yes
- 74 UseResponse No phone app RecognisedPhone appDocumentedFree plan 5.7$49/mo Shared inbox: YesSLA management: YesHelp center: Yes
- 75 Plain No phone app RecognisedPhone appDocumentedFree plan 5.7$35/mo Shared inbox: YesSLA management: YesHelp center: Yes
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Shared inbox | SLA management |
|---|---|---|---|---|---|---|---|---|
| 51 | Zendesk Messaging | 6.3 | No | $55/mo | No | $55/user/mo | — | Yes |
| 52 | Cerb | 6.3 | No | — | Yes | $40/user/mo | Yes | Yes |
| 53 | SherpaDesk | 6.3 | Free plan | $45/mo | Yes | $40/user/mo | Yes | Yes |
| 54 | Mojo Helpdesk | 6.2 | No | $14/mo | No | — | — | Yes |
| 55 | Open Helpdesk | 6.2 | Free plan | $15/mo | Yes | — | — | Yes |
| 56 | Sympoq | 6.2 | Free plan | €49/mo | Yes | — | Yes | Yes |
| 57 | Pega Customer Service | 6.1 | No | — | — | — | — | — |
| 58 | Sugar Serve | 6.1 | No | — | No | — | — | Yes |
| 59 | HelpSpot | 6.1 | No | — | No | — | Yes | Yes |
| 60 | TeamSupport | 6.1 | No | $45/mo | No | $45/user/mo | Yes | Yes |
| 61 | GoatFlow | 6.1 | No | — | Yes | — | Yes | Yes |
| 62 | Andrea Helpdesk | 6.1 | Free plan | Free | Yes | — | Yes | Yes |
| 63 | Sprinklr Service | 6.0 | No | — | No | — | Yes | — |
| 64 | Dixa | 6.0 | No | €89/mo | No | — | Yes | Yes |
| 65 | Qisutu | 6.0 | No | — | — | — | Yes | Yes |
| 66 | Enchant | 5.9 | No | — | No | — | Yes | Yes |
| 67 | SupportBee | 5.9 | No | $20/mo | No | $17/user/mo | Yes | — |
| 68 | Trakdesk | 5.9 | No | $9.99/mo | Yes | $9.99/user/mo | Yes | Yes |
| 69 | Kapture CX | 5.8 | No | — | No | — | Yes | Yes |
| 70 | Richpanel | 5.8 | No | $0.20/mo | No | $99/user/mo | Yes | Yes |
| 71 | Supportbench | 5.8 | No | $32/mo | No | $32/user/mo | Yes | Yes |
| 72 | Support Genix | 5.8 | No | $4.92/mo | Yes | — | — | — |
| 73 | Helpy | 5.8 | No | — | — | — | Yes | Yes |
| 74 | UseResponse | 5.7 | No | $49/mo | No | — | Yes | Yes |
| 75 | Plain | 5.7 | No | $35/mo | No | $35/user/mo | Yes | Yes |
More in Customer Service
All customer service listsChatbot Builders 257Knowledge base software 138Call Center Software 126Live chat software 94Online Reputation Management Software 61Customer Feedback Software 59AI Customer Service Agents 56Customer Self-Service Software 43Call Center Speech Analytics Software 38Customer Community Software 37Omnichannel Contact Center Software 37Customer Experience Management Software 34