- Home
- Customer Support Software
- Andrea Helpdesk
On the recordRead 11 Oct 202620 facts
Andrea Helpdesk
Plans and prices
Andrea Helpdesk
Free
Unlimited agents · Unlimited tickets · Unlimited customers · Unlimited knowledge-base articles
Read 11 Oct 2026 · andreahelpdesk.com
On the record
- Agent collaboration
- Agents can use channel chat, direct messages, @mentions, read cursors, and typing events inside the helpdesk.andreahelpdesk.com · read 11 Oct 2026
- API
- The product includes a REST API, with documentation covering authentication, tickets, replies, attachments, portal routes, and update endpoints.andreahelpdesk.com · read 11 Oct 2026
- API access
- Yesandreahelpdesk.com · read 25 Sep 2026
- Customer portal
- Customers can sign in by email magic link, submit tickets, and view open tickets and history.andreahelpdesk.com · read 11 Oct 2026
- Data hosting
- The maker says tickets stay on the customer's server and database; Andrea is self-hostable on a LAMP stack.andreahelpdesk.com · read 11 Oct 2026
- The product polls multiple IMAP accounts and supports RFC 5322-compliant threading, quote and signature stripping, inline images, and per-tag sender addresses.andreahelpdesk.com · read 11 Oct 2026
- Help center
- Yesandreahelpdesk.com · read 25 Sep 2026
- Intended users
- The maker describes Andrea as a helpdesk for people who would rather own their helpdesk.andreahelpdesk.com · read 11 Oct 2026
- Knowledge base
- The knowledge base supports rich-text articles and shares a search bar with tickets.andreahelpdesk.com · read 11 Oct 2026
- Notifications
- Andrea supports Slack webhooks, browser notifications, and installable PWA push notifications for tickets and chat.andreahelpdesk.com · read 11 Oct 2026
- Product
- Andrea Helpdesk is a self-hosted customer support platform built as a PHP application.andreahelpdesk.com · read 11 Oct 2026
- Security
- Listed safeguards include role-based access, Firebase JWT session authentication, HMAC-signed attachment downloads, MIME validation, path-traversal protection, and CSRF-safe session handling.andreahelpdesk.com · read 11 Oct 2026
- Shared inbox
- Yesandreahelpdesk.com · read 25 Sep 2026
- SLA management
- Yesandreahelpdesk.com · read 25 Sep 2026
- Support
- The pricing page says there is no paid support offering yet and directs users to GitHub issues for help.andreahelpdesk.com · read 11 Oct 2026
- Technology requirements
- The installation documentation lists PHP 8.1 or newer, MySQL 8.0 or newer, and Apache with mod_rewrite or equivalent routing as minimum server requirements.docs.andreahelpdesk.com · read 11 Oct 2026
- Ticket automation
- Yesandreahelpdesk.com · read 25 Sep 2026
- Ticketing
- Tickets can come in through email, the agent interface, or the customer portal, and support parent-child links, tags, CCs, internal notes, bulk actions, and SLA escalation.andreahelpdesk.com · read 11 Oct 2026
