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Qisutu
Qisutu · Carros, France
Plans and prices
Support M Hosting
Without Kim-AI · unlimited agents · 50 service requests · maximum 8 add-ons
Read 11 Oct 2026 · qisutu.de
Support L Hosting
Unlimited service requests · Mon–Fri 08:00–20:00 service window · 2-hour maximum response time for critical impact · 6 simultaneous add-ons
Read 20 Sep 2026 · qisutu.de
Support XL Hosting
Unlimited service requests · 24/7/365 service window · 0.5-hour maximum response time for critical impact · Unlimited simultaneous add-ons
Read 20 Sep 2026 · qisutu.de
Support Mk Hosting
50 service requests · Mon–Fri 09:00–17:00 service window · 4-hour maximum response time for critical impact · 4 simultaneous add-ons
Read 20 Sep 2026 · qisutu.de
Support Lk Hosting
Unlimited service requests · Mon–Fri 08:00–20:00 service window · 2-hour maximum response time for critical impact · 6 simultaneous add-ons
Read 20 Sep 2026 · qisutu.de
Kim-AI Only
No support
Read 11 Oct 2026 · qisutu.de
Support S
Without Kim-AI · unlimited agents · 10 service requests · maximum 4 add-ons
Read 11 Oct 2026 · qisutu.de
Support M
Without Kim-AI · unlimited agents · 50 service requests · maximum 8 add-ons
Read 11 Oct 2026 · qisutu.de
Support SK
With Kim-AI · unlimited agents · 10 service requests · maximum 4 add-ons
Read 11 Oct 2026 · qisutu.de
On the record
- API access
- Yesqisutu.de · read 20 Sep 2026
- API and extensions
- A REST API and add-on system support integrations and functional extensions.qisutu.de · read 11 Oct 2026
- Audience
- Qisutu describes itself as suitable for internal IT, customer service, and specialized service teams.qisutu.de · read 11 Oct 2026
- Customer access
- The customer portal provides customers, customer users, and organizations structured access to requests and service information.qisutu.de · read 11 Oct 2026
- Customer portal
- Yesqisutu.de · read 20 Sep 2026
- Downloads
- The download page links to a server download and the Qisutu GitHub repository.qisutu.de · read 11 Oct 2026
- Help center
- Yesqisutu.de · read 20 Sep 2026
- Hosting
- Organizations can self-host Qisutu or choose a professionally managed hosting solution.qisutu.de · read 11 Oct 2026
- Integrations
- Incoming and outgoing mail can connect through IMAP and SMTP, including Microsoft 365 and Google accounts.qisutu.de · read 11 Oct 2026
- Knowledge and configuration
- Qisutu includes a knowledge base and CMDB linked to operational service work.qisutu.de · read 11 Oct 2026
- Languages
- The interface supports German, English, French, and Italian-speaking agents and customer users.qisutu.de · read 11 Oct 2026
- Product
- Qisutu is an open-source ticketing system for help desk and service desk teams, licensed under AGPL-3.0-or-later.qisutu.de · read 11 Oct 2026
- Provider
- The legal notice names Franziska Steps as provider and gives an address in Carros, France.qisutu.de · read 11 Oct 2026
- Security
- The feature page lists LDAP authentication, two-factor authentication with recovery codes, and S/MIME email encryption, decryption, signing, and signature checks.qisutu.de · read 11 Oct 2026
- Shared inbox
- Yesqisutu.de · read 20 Sep 2026
- SLA management
- Yesqisutu.de · read 20 Sep 2026
- Support
- Support packages include remote updates, service requests, and support through the Qisutu portal and email, with phone and TeamViewer support also listed.qisutu.de · read 11 Oct 2026
- Ticket automation
- Yesqisutu.de · read 20 Sep 2026
