osTicket

Plans and prices

Every plan, in full

On the record

API access

Yesosticket.com · read 20 Sep 2026

API limit

The documented API uses XML or JSON over HTTP and currently supports ticket creation only.docs.osticket.com · read 11 Oct 2026

Cloud hosting

SupportSystem advertises managed hosting with 99.9% guaranteed uptime and a 30-day trial without a credit card or commitment.osticket.com · read 11 Oct 2026

Commercial support

Commercial support includes unlimited incidents, proactive update and patch support, and access to osTicket developers.osticket.com · read 11 Oct 2026

Customer portal

The customer portal archives support requests and responses online and provides a knowledge base for self-service.osticket.com · read 11 Oct 2026

Custom forms

Custom fields, forms, and lists can collect information on tickets and can be configured for specific help topics.osticket.com · read 11 Oct 2026

Help center

Yesosticket.com · read 20 Sep 2026

Installation requirements

The installation documentation lists Apache, LiteSpeed, or IIS, PHP 8.2–8.4, and MySQL 5.5 or later as server requirements.docs.osticket.com · read 11 Oct 2026

Integration

The FAQ describes osTicket as a platform-independent web application that integrates with email, and the homepage says inquiries can arrive through email, web forms, and API.osticket.com · read 11 Oct 2026

Product

osTicket is an open-source support ticketing system that routes inquiries created via email, web forms, and API.osticket.com · read 11 Oct 2026

Security

Administrators can require multifactor authentication for agents; by default agents are not required to enable it.docs.osticket.com · read 11 Oct 2026

SLA management

SLA plans track ticket due dates, issue overdue alerts, and support priority escalation; the features page says users can create unlimited SLA plans.osticket.com · read 11 Oct 2026

Tasks

Agents can create tasks associated with tickets or independently, and ticket-related tasks prevent ticket closure until completed.osticket.com · read 11 Oct 2026

Ticket automation

Yesosticket.com · read 20 Sep 2026

Ticket intake

Its ticket filters can automate ticket creation and route incoming tickets to departments or agents, with actions such as rejection, assignment, or canned responses.osticket.com · read 11 Oct 2026

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