SupportCandy

Plans and prices

Every plan, in full

On the record

AI assistant

The AI assistant can summarize tickets, draft replies, and polish agent responses.wordpress.org · read 10 Oct 2026

AI chatbot

Its AI chatbot answers questions using trained knowledge-base data and can create a support ticket when it cannot resolve a query.supportcandy.net · read 10 Oct 2026

API access

Yessupportcandy.net · read 20 Sep 2026

Automation

Premium extensions include workflows, automatic agent assignment, service-level agreements, scheduled tickets, and automatic ticket closure.supportcandy.net · read 10 Oct 2026

Customer portal

Yessupportcandy.net · read 20 Sep 2026

Help center

Yessupportcandy.net · read 20 Sep 2026

Hosting and limits

The maker says the self-hosted product places no restrictions on the number of agents or tickets and stores data in the site's WordPress database.supportcandy.net · read 10 Oct 2026

Integrations

Listed integrations include WooCommerce, Slack, Gravity Forms, Easy Digital Downloads, knowledge-base and FAQ plugins, LMS plugins, and email marketing tools.supportcandy.net · read 10 Oct 2026

Intended users

The maker describes SupportCandy as suitable for customer-support teams across B2C and B2B industries, including e-commerce, education, healthcare, services, and software.supportcandy.net · read 10 Oct 2026

Notable limit

The maker says premium add-ons cannot be purchased separately and are offered as a bundle.supportcandy.net · read 10 Oct 2026

Product

SupportCandy is a self-hosted customer support and ticketing plugin for WordPress.supportcandy.net · read 10 Oct 2026

Security and privacy

The plugin listing says it supports GDPR data retention and deletion, and its Private Credentials extension provides encrypted storage with permission controls.wordpress.org · read 10 Oct 2026

Shared inbox

Yessupportcandy.net · read 20 Sep 2026

SLA management

Yessupportcandy.net · read 20 Sep 2026

Support

The maker says premium add-on support is available for valid licenses, and its site lists support hours as Monday to Friday, 9:00 AM to 6:00 PM IST.supportcandy.net · read 10 Oct 2026

Ticket automation

Yessupportcandy.net · read 20 Sep 2026

Ticketing

The plugin provides ticket management, private agent notes, customizable fields, filters, email notifications, and REST API support.wordpress.org · read 10 Oct 2026

Trial and refund

The maker says it does not offer a trial and advertises a 14-day money-back guarantee.supportcandy.net · read 10 Oct 2026

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