On the recordRead 11 Oct 202622 facts
Pylon
Pylon · San Francisco, California · founded 2022
Plans and prices
AI Assistants add-on
$50a month
Available on Professional and higher tiers
Read 11 Oct 2026 · support.usepylon.com
On the record
- AI agents
- Its Support Agent can resolve customer questions across channels and bring in humans when judgment is needed.usepylon.com · read 11 Oct 2026
- AI Assistants pricing
- AI Assistants cost an additional $50 per seat per month and are available on Professional and higher tiers.support.usepylon.com · read 11 Oct 2026
- API
- Pylon's integrations directory says its API and webhooks can read and write Pylon data, trigger workflows, and connect internal systems.usepylon.com · read 11 Oct 2026
- API access
- Yesusepylon.com · read 24 Sep 2026
- Automation
- Pylon automations run repeatable workflows from a kickoff event or schedule, using Skills and context to take action.usepylon.com · read 11 Oct 2026
- Channels
- Pylon lists Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone as supported customer support channels.usepylon.com · read 11 Oct 2026
- Company
- The site footer identifies Pylon Labs, Inc.usepylon.com · read 11 Oct 2026
- Customer portal
- Yesusepylon.com · read 24 Sep 2026
- Enterprise features
- The Advanced / Enterprise plan includes features such as a customer portal, custom roles, audit logs, SSO, SCIM, and a dedicated customer success manager.support.usepylon.com · read 11 Oct 2026
- Enterprise limit
- The customer portal is listed as an Advanced / Enterprise plan feature.support.usepylon.com · read 11 Oct 2026
- Help center
- Yesusepylon.com · read 24 Sep 2026
- How it works
- Pylon lets humans and agents collaborate to investigate, resolve, and act on customer work.usepylon.com · read 11 Oct 2026
- Integrations
- The integrations directory lists connections including Salesforce, HubSpot, Slack, Linear, Jira, Snowflake, BigQuery, and MCP.usepylon.com · read 11 Oct 2026
- Product
- Pylon describes itself as an agentic support platform purpose-built for B2B teams.usepylon.com · read 11 Oct 2026
- Security
- Pylon says its compliance and certification are managed by Vanta and audit partners.usepylon.com · read 11 Oct 2026
- Shared inbox
- Yesusepylon.com · read 24 Sep 2026
- SLA management
- Yesusepylon.com · read 24 Sep 2026
- Subprocessors
- Pylon's subprocessors page lists providers used to process customer data, including AWS, OpenAI, Anthropic, and Snowflake.usepylon.com · read 11 Oct 2026
