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Supportbench
Plans and prices
Professional (annual)
Ticketing across email, chat, AI bot and APIs · Dynamic SLAs and multi-level escalations · Knowledge base and customer self-service portal · AI assistance, reporting and onboarding included
Read 25 Sep 2026 · supportbench.com
Professional (monthly)
Professional plan features
Read 25 Sep 2026 · supportbench.com
Enterprise (annual)
Sandbox environment · Advanced permissions · Enterprise API · SAML single sign-on
Read 25 Sep 2026 · supportbench.com
Enterprise (monthly)
Enterprise plan features
Read 25 Sep 2026 · supportbench.com
Professional
First 15 agents included · +$2.50/month per additional agent after 15 · per-agent cost capped at $150 · 50 MB data storage and 1 GB file storage per agent
Read 11 Oct 2026 · supportbench.com
Enterprise
Volume pricing for larger teams · +$2.50/month per additional agent after 15 · per-agent cost capped at $150 · 200 MB data storage and 5 GB file storage per agent
Read 11 Oct 2026 · supportbench.com
On the record
- Account context
- Cases can show company and contact history, account health, open cases, and linked case history.supportbench.com · read 11 Oct 2026
- AI
- Its AI features include search, case summaries, sentiment analysis, prediction, and deflection, and are included in both listed plans.supportbench.com · read 11 Oct 2026
- API access
- Yessupportbench.com · read 25 Sep 2026
- Customer portal
- Yessupportbench.com · read 25 Sep 2026
- Enterprise controls
- Enterprise includes SAML single sign-on, advanced permissions, unlimited custom roles, and higher-throughput API access.supportbench.com · read 11 Oct 2026
- Help center
- Yessupportbench.com · read 25 Sep 2026
- Included services
- The maker says onboarding and training are included with every plan.supportbench.com · read 11 Oct 2026
- Integrations
- The maker lists connections for Salesforce, HubSpot, Microsoft Dynamics 365, Jira, Azure DevOps, Linear, Slack, Microsoft Teams, RingCentral, Intercom, REST APIs, webhooks, and Zapier.supportbench.com · read 11 Oct 2026
- Intended users
- Supportbench describes its target users as B2B SaaS and software teams with account complexity, cross-functional collaboration, escalations, and service-level requirements.supportbench.com · read 11 Oct 2026
- Knowledge and self-service
- Professional includes an internal and customer knowledge base and a customer self-service portal.supportbench.com · read 11 Oct 2026
- Potential mismatch
- The maker says Supportbench may not fit teams that only need a lightweight shared inbox for low-volume, low-complexity support.supportbench.com · read 11 Oct 2026
- Purpose
- Supportbench is a customer support platform for B2B teams that combines account context, ticketing, dynamic SLAs, escalations, AI assistance, self-service, and reporting.supportbench.com · read 11 Oct 2026
- Reporting
- The product offers real-time dashboards, natural-language reporting, and more than 35 KPI scorecards.supportbench.com · read 11 Oct 2026
- Security
- The maker says the platform is audited to AICPA SOC 2 and describes role-based access, two-factor authentication, audit trails, encryption in transit and at rest, and multi-zone deployment.supportbench.com · read 11 Oct 2026
- Shared inbox
- Yessupportbench.com · read 25 Sep 2026
- SLA management
- Yessupportbench.com · read 25 Sep 2026
- SLAs and workflows
- The platform supports dynamic SLAs by account, product, severity, or stage, escalation management, and workflow automation.supportbench.com · read 11 Oct 2026
- Ticket automation
- Yessupportbench.com · read 25 Sep 2026
