- Home
- Issue Tracking Software
- DoneDone
DoneDone
DoneDone · founded 2008
What it is
DoneDone combines a shared inbox with task management, giving small teams a way to capture incoming requests, assign ownership, and track work through completion. Task tools include projects, tasks, checklists, custom workflows and statuses, due dates, notifications, and a board view. Shared mailboxes support conversation assignment, saved replies, custom workflows, and auto responders. The Pro plan adds a white-label customer ticket portal. Starter costs $45 a month with annual billing or $49 a month with monthly billing; it includes up to four users and one shared mailbox. Pro costs $89 a month with annual billing or $99 a month with monthly billing; it includes up to eight users and three shared mailboxes. Both plans include unlimited projects, tasks, checklists, conversations, and emails; Pro includes unlimited guest users. Additional seats cost extra. DoneDone offers web, iOS, and Android access, plus an API and outbound webhooks. Listed integrations include Slack, Glip/RingCentral, TestLodge, GitHub, Harvest, Zapier, and WebEx. A 14-day trial is available, but there is no free plan.
For and against
For
- Combines shared inboxes and task management
- Custom workflows, statuses, checklists, and board view
- API and outbound webhooks are available
- 14-day trial
Against
- No free plan
- Starter is limited to four users and one shared mailbox
- Additional seats cost extra
The verdict
DoneDone brings request handling and task tracking into one service, with mobile access and integrations. Compare the user and mailbox limits with the team’s needs before choosing a plan.
Who it suits
DoneDone may suit small teams in operations, internal IT, internal marketing, or customer support that need to manage requests and tasks together. Pro may fit teams that also want a customer ticket portal.
Plans and prices
Starter
4 users · 1 shared mailbox · Unlimited projects · Unlimited tasks
Read 20 Sep 2026 · donedone.com
Pro
8 users · 3 shared mailboxes · Unlimited guest users
Read 20 Sep 2026 · donedone.com
Starter Plan (yearly billing)
Up to 4 users · 1 shared mailbox · unlimited projects, tasks, checklists, conversations, and emails
Read 5 Oct 2026 · donedone.com
Starter Plan (monthly billing)
Up to 4 users · 1 shared mailbox · unlimited projects, tasks, checklists, conversations, and emails
Read 5 Oct 2026 · donedone.com
Pro Plan (yearly billing)
Up to 8 users · 3 shared mailboxes · unlimited guest users · extra seats $12.50/mo
Read 5 Oct 2026 · donedone.com
Pro Plan (monthly billing)
Up to 8 users · 3 shared mailboxes · unlimited guest users · extra seats $11.25/mo
Read 5 Oct 2026 · donedone.com
On the record
- API and webhooks
- The public API supports GET, POST, PUT, and DELETE requests, and outbound webhooks notify endpoints when tasks, conversations, or users change.donedone.com · read 5 Oct 2026
- Company history
- DoneDone says it officially launched in April 2009 after beginning as an in-house tool in 2008.donedone.com · read 5 Oct 2026
- Customer portal
- The Pro plan includes a white-label customer ticket portal.donedone.com · read 5 Oct 2026
- Help desk
- Shared mailboxes support conversation assignment, custom workflows, saved replies, and auto responders.donedone.com · read 5 Oct 2026
- Included account services
- Every account includes hourly data backups, SSL and data encryption, free email support, one-to-one onboarding support, historical 99.9%+ uptime, and 24/7 systems monitoring.donedone.com · read 5 Oct 2026
- Integrations
- DoneDone’s integrations help pages list Slack, Glip/RingCentral, TestLodge, GitHub, Harvest, Zapier, and WebEx integrations.donedone.com · read 5 Oct 2026
- Mobile
- The Starter plan includes iOS and Android mobile apps with mobile and email notifications.donedone.com · read 5 Oct 2026
- Plan limits
- Starter includes up to 4 full users and one shared mailbox; Pro includes up to 8 users and three shared mailboxes, with additional seats available at an extra monthly cost.donedone.com · read 5 Oct 2026
- Product
- DoneDone combines a shared inbox and task management to capture incoming requests, assign ownership, and track work through completion.donedone.com · read 5 Oct 2026
- Security
- DoneDone says it uses Amazon Web Services and lists measures including encrypted data transmission, restricted staff access, activity logging, protected backups, and restore tests.donedone.com · read 5 Oct 2026
- Support
- The company says its lean team handles customer support directly and lists [email protected] for contact.donedone.com · read 5 Oct 2026
- Target teams
- DoneDone describes itself as built by a small team for small teams and identifies operations, internal IT, internal marketing, and customer support use cases.donedone.com · read 5 Oct 2026
- Task management
- Task features include projects, tasks, checklists, custom workflows and statuses, due dates, notifications, and board view.donedone.com · read 5 Oct 2026
