On the recordRead 12 Oct 202619 facts
Helpy
Plans and prices
Self Hosted
$40a month, billed yearly
Includes every feature offered · privacy and security · core and advanced ticketing · helpcenter and knowledgebase
Read 12 Oct 2026 · helpy.io
Essential
Priced on request
Cloud hosted only
Read 20 Sep 2026 · helpy.io
Basic
Priced on request
Cloud hosted only · Core ticketing · Advanced ticketing · Customizable help center
Read 20 Sep 2026 · helpy.io
Enterprise
Priced on request
Multiple accounts · full whitelabel · resell rights · product embed
Read 12 Oct 2026 · helpy.io
On the record
- AI
- The maker says its Carin AI agent can solve 50–80% of requests autonomously.helpy.io · read 12 Oct 2026
- API access
- Yeshelpy.io · read 20 Sep 2026
- Authentication
- The maker lists SAML, OAuth, and LDAP single sign-on for private cloud deployments.helpy.io · read 12 Oct 2026
- Customer portal
- Yeshelpy.io · read 20 Sep 2026
- Data masking
- Its data masking feature automatically scrubs email addresses, phone numbers, Social Security numbers, IP addresses, and credit card numbers from support communications.helpy.io · read 12 Oct 2026
- Deletion requests
- Helpy supports deleting or anonymizing customer data in response to GDPR or CCPA deletion requests.helpy.io · read 12 Oct 2026
- Developer tools
- Helpy includes a REST API and internal and external webhooks for integrations.helpy.io · read 12 Oct 2026
- Help center
- Yeshelpy.io · read 20 Sep 2026
- Integrations
- Listed integrations include HubSpot, Jira, Salesforce, GitHub, Google Sheets, Slack, Trello, and Zapier; Helpy also offers an Open API.helpy.io · read 12 Oct 2026
- Live chat
- Helpy Connect provides one-to-one live chat, contextual knowledgebase suggestions, a pre-chat form, and chat-to-email follow-up.helpy.io · read 12 Oct 2026
- Privacy
- Helpy can be deployed on a server in the customer’s cloud, data center, or office to enforce its own data storage, retention, and access policies.helpy.io · read 12 Oct 2026
- Product
- Helpy is a customer support platform designed for organizations that want control over customer data.helpy.io · read 12 Oct 2026
- Self-hosted requirement
- The Helpy Pro installation guide states that it currently runs on Ubuntu 18.04 and requires at least 2 GB of RAM.support.helpy.io · read 12 Oct 2026
- Shared inbox
- Yeshelpy.io · read 20 Sep 2026
- SLA management
- Yeshelpy.io · read 20 Sep 2026
- Support
- Helpy provides a support knowledgebase and support by email or chat.support.helpy.io · read 12 Oct 2026
- Ticket automation
- Yeshelpy.io · read 20 Sep 2026
- Ticketing
- Helpy includes ticket statuses, groups, canned replies, private notes, triggers, auto assignment, advanced search, and satisfaction tracking.helpy.io · read 12 Oct 2026
