- Home
- Customer Support Software
- LibreDesk
On the recordRead 12 Oct 202615 facts
LibreDesk
Plans and prices
Free and open source
Free
All features included · self-hosted
Read 12 Oct 2026 · libredesk.io
On the record
- Access controls
- Teams can create custom roles with per-action permissions for teams and individual agents.libredesk.io · read 12 Oct 2026
- Agent tools
- Agent Copilot can draft replies, summarize conversations, and look up knowledge base answers from the inbox.libredesk.io · read 12 Oct 2026
- AI
- The AI assistant can answer live chat questions using a knowledge base and hand off conversations to a human when it cannot help.libredesk.io · read 12 Oct 2026
- API
- LibreDesk provides HTTP/JSON APIs and webhooks for custom integrations and workflows.libredesk.io · read 12 Oct 2026
- Automation
- Automation rules can tag, assign, and route conversations based on defined conditions.libredesk.io · read 12 Oct 2026
- Deployment
- LibreDesk runs as a single binary or Docker deployment and requires PostgreSQL and Redis.docs.libredesk.io · read 12 Oct 2026
- Help center
- The help center supports searchable collections and articles in multiple languages.libredesk.io · read 12 Oct 2026
- Hosted option
- The product is self-hosted; its site says Railway offers a one-click deployment option.libredesk.io · read 12 Oct 2026
- Inbox
- Its omnichannel inbox brings live chat, email, and WhatsApp conversations into one place.libredesk.io · read 12 Oct 2026
- Integrations
- Email inboxes can connect through Google OAuth, Microsoft OAuth, or manual IMAP/SMTP configuration.docs.libredesk.io · read 12 Oct 2026
- Price
- The site says LibreDesk is free to self-host, includes every feature, and has no paid tiers.libredesk.io · read 12 Oct 2026
- Product
- LibreDesk is an open-source, self-hosted omnichannel customer support desk for handling live chat, email, WhatsApp, and more.libredesk.io · read 12 Oct 2026
- Reporting
- The product supports CSAT surveys and tracks response times, resolution rates, and agent activity.libredesk.io · read 12 Oct 2026
- SSO
- Agents can sign in using external OpenID Connect providers such as Google or Keycloak; agent accounts must still be created in LibreDesk.docs.libredesk.io · read 12 Oct 2026
- Supported binaries
- The download page lists binaries for Linux, macOS, Windows, FreeBSD, NetBSD, and OpenBSD.libredesk.io · read 12 Oct 2026
