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- Open Helpdesk
On the recordRead 11 Oct 202619 facts
Open Helpdesk
Plans and prices
Free
Free
Up to 2 agents · 1 workspace · Unlimited tickets · 10 AI requests/month
Read 11 Oct 2026 · openhelpdesk.dev
Starter
$15a month
Up to 5 agents · 3 workspaces · 50 AI requests/month
Read 11 Oct 2026 · openhelpdesk.dev
Business
$39a month
Up to 20 agents · 10 workspaces · 200 AI requests/month
Read 11 Oct 2026 · openhelpdesk.dev
Enterprise
Priced on request
Custom agent and workspace limits · Unlimited AI requests · Volume pricing
Read 11 Oct 2026 · openhelpdesk.dev
On the record
- Access control
- The product provides role-based access control with 26 granular permissions.openhelpdesk.dev · read 11 Oct 2026
- Included agent seats
- 5openhelpdesk.dev · read 23 Sep 2026
- AI tools
- AI tools can improve ticket descriptions and translate between languages; the page lists monthly request limits by plan.openhelpdesk.dev · read 11 Oct 2026
- API access
- Yesopenhelpdesk.dev · read 23 Sep 2026
- Customer portal
- Customers can submit tickets through a public form and track progress with a magic link.openhelpdesk.dev · read 11 Oct 2026
- Deployment and license
- Open Helpdesk is licensed under AGPL-3.0 and can be self-hosted using Docker Compose.openhelpdesk.dev · read 11 Oct 2026
- Email-to-ticket connects an IMAP mailbox and threads replies into ticket conversations.openhelpdesk.dev · read 11 Oct 2026
- Help center
- Yesopenhelpdesk.dev · read 23 Sep 2026
- Integrations
- The page lists Google and Microsoft sign-in, IMAP email-to-ticket, and a REST API for external system integrations.openhelpdesk.dev · read 11 Oct 2026
- Notable limits
- The Free plan allows up to 2 agents and 1 workspace, while Starter allows up to 5 agents and 3 workspaces.openhelpdesk.dev · read 11 Oct 2026
- Purpose
- Open Helpdesk is an open-source helpdesk for teams managing support across multiple clients.openhelpdesk.dev · read 11 Oct 2026
- Reporting
- Reports include resolution times, agent performance, and trend charts.openhelpdesk.dev · read 11 Oct 2026
- Security
- The maker says it uses encryption in transit (TLS) and role-based access control, and that self-hosted users control their data.openhelpdesk.dev · read 11 Oct 2026
- SLA management
- Yesopenhelpdesk.dev · read 23 Sep 2026
- SLA tracking
- SLA tracking sets response and resolution targets by priority and detects breaches in real time.openhelpdesk.dev · read 11 Oct 2026
- Support and audience
- The maker describes the product as suited to MSPs, agencies, and teams managing multiple clients, and offers dedicated setup assistance on Enterprise.openhelpdesk.dev · read 11 Oct 2026
- Ticketing
- Teams can create, assign, and track tickets with priorities, statuses, and categories.openhelpdesk.dev · read 11 Oct 2026
- Workspaces
- Each client workspace has its own tickets, agents, settings, and branding.openhelpdesk.dev · read 11 Oct 2026
