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On the recordRead 8 Oct 202621 facts
UseResponse
UseResponse · 16192 Coastal Highway, Lewes, DE 19958, USA
Plans and prices
Enterprise Cloud Support Suite
$49a month, billed yearly
all 3 solutions included: Feedback System · Help Desk + Live Chat · Knowledge Base Software · no limits on requests, messages or users (API and activity limits apply)
Read 8 Oct 2026 · useresponse.com
On Premise Support Solution
$120a month, billed yearly
5 agents minimum · $500/year per extra agent · installed on your server · 100% open code
Read 8 Oct 2026 · useresponse.com
On the record
- API
- UseResponse offers a RESTful API for custom integrations and app development.useresponse.com · read 8 Oct 2026
- API access
- Yesuseresponse.com · read 19 Sep 2026
- Channels
- The site describes support across 10+ channels, including email, social media, live chat, community forums, and messengers.useresponse.com · read 8 Oct 2026
- Company
- The site identifies 3CG ONSITE LLC and gives its address as 16192 Coastal Highway, Lewes, DE, USA 19958.useresponse.com · read 8 Oct 2026
- Deployment
- UseResponse offers cloud and self-hosted/on-premise deployment, and the on-premise package is installed on the customer’s server.useresponse.com · read 8 Oct 2026
- Feedback
- The feedback portal supports public or private boards, anonymous ideas and votes, custom workflows, and voting limits.useresponse.com · read 8 Oct 2026
- Help center
- Yesuseresponse.com · read 19 Sep 2026
- Integrations
- Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store.useresponse.com · read 8 Oct 2026
- Messaging
- Live chat integrations include Facebook Messenger, WhatsApp, Telegram, Viber, WeChat, VK, LINE, Twitter, and Instagram.useresponse.com · read 8 Oct 2026
- Mobile app
- The site FAQ says there is currently no mobile app for accessing UseResponse, while product pages describe mobile interfaces and SDK integrations for customer apps.useresponse.com · read 8 Oct 2026
- Pricing limits
- Pricing is based on support-agent count and selected solution; the pricing FAQ says request, message, and user counts are unlimited, subject to API and overall activity limits.useresponse.com · read 8 Oct 2026
- Product
- UseResponse combines customer feedback, help desk, knowledge base, and live chat in a customer service suite.useresponse.com · read 8 Oct 2026
- Security
- The company says it uses encryption protocols, access controls, and regular security audits, and cites GDPR and CCPA compliance.useresponse.com · read 8 Oct 2026
- Shared inbox
- Yesuseresponse.com · read 19 Sep 2026
- SLA management
- Yesuseresponse.com · read 19 Sep 2026
- Support
- The support center offers documentation and a knowledge base, and says users can submit a ticket for assistance.help.useresponse.com · read 8 Oct 2026
- Ticket automation
- Yesuseresponse.com · read 19 Sep 2026
- Ticketing
- The help desk includes a shared inbox, help center, Kanban board view, queues, canned responses, macros, and automation tools.useresponse.com · read 8 Oct 2026
