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On the recordRead 12 Oct 202623 facts
Sprinklr Service
Sprinklr Service · New York, New York, USA · founded 2009
Plans and prices
Custom enterprise quote
Priced on request
Quote-based enterprise deployments · no self-serve pricing tier
Read 12 Oct 2026 · sprinklr.com
On the record
- Agent assistance
- Agent Copilot can summarize case history and customer context and assist with post-call tasks.sprinklr.com · read 12 Oct 2026
- AI assistance
- Its Agent Copilot can suggest responses, find relevant articles, summarize conversations, and complete post-call procedures.sprinklr.com · read 12 Oct 2026
- Channels
- The product page describes support across 30+ voice, social, and digital channels, including inbound contact center, social service, and live chat.sprinklr.com · read 12 Oct 2026
- Compliance
- Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS and ISO 27001 certifications, as well as FedRAMP authorization.sprinklr.com · read 12 Oct 2026
- Custom integrations
- Sprinklr says customers can build custom integrations and apps and use its API layer.sprinklr.com · read 12 Oct 2026
- Integrations
- Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations.sprinklr.com · read 12 Oct 2026
- Intended customers
- Sprinklr describes Service as a cloud-native CCaaS product for enterprise customer service operations.sprinklr.com · read 12 Oct 2026
- Pricing and trial
- Sprinklr's brand factsheet says Sprinklr Service does not offer a free trial; the product page invites visitors to request a demo.sprinklr.com · read 12 Oct 2026
- Product
- Sprinklr Service is an AI-native contact center solution for customer experiences across voice, social and digital channels.sprinklr.com · read 12 Oct 2026
- Purpose
- Sprinklr Service is an AI-native contact center platform that unifies customer service across more than 30 voice, social, and digital channels.sprinklr.com · read 12 Oct 2026
- Routing
- AI-powered routing can assign cases based on factors including past interactions, performance, CSAT, skills and agent availability.sprinklr.com · read 12 Oct 2026
- Routing and quality
- The platform routes interactions to suitable agents and uses AI to score interactions and support real-time coaching.sprinklr.com · read 12 Oct 2026
- Security certifications
- Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI-DSS, and ISO 27001 certifications and FedRAMP authorization.sprinklr.com · read 12 Oct 2026
- Security controls
- Listed product security features include role-based permissions, access controls, single sign-on, two-factor authentication, and IP-restricted access.sprinklr.com · read 12 Oct 2026
- Self-service
- Sprinklr describes conversational AI bots that provide always-on sales and support across digital channels.sprinklr.com · read 12 Oct 2026
- Shared inbox
- Yessprinklr.com · read 22 Sep 2026
- Support
- Sprinklr directs customers with suspected security issues to contact their account team or submit a support ticket by email.trust.sprinklr.com · read 12 Oct 2026
- Support and evaluation
- Sprinklr says it does not offer a free trial and directs prospective customers to request a demo and walkthrough.sprinklr.com · read 12 Oct 2026
