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On the recordRead 2 Oct 202616 facts
CustomerSure
Newcastle upon Tyne, United Kingdom
Plans and prices
CX Starter
£1,999a month
30 users · 30 active surveys · 5,000 emails per month · 20 sites or teams
Read 2 Oct 2026 · customersure.com
CX Platinum
Priced on request
200+ users · 150+ active surveys · 25,000+ emails per month · 150+ sites or teams
Read 2 Oct 2026 · customersure.com
CX Pro
Priced on request
30–200 users · 30–150 active surveys · 5,000–25,000 emails per month · 20–150 sites or teams
Read 2 Oct 2026 · customersure.com
On the record
- Action workflows
- Teams can use real-time alerts and action management to assign, track and monitor responses through resolution.customersure.com · read 2 Oct 2026
- AI
- AI features analyze feedback text, detect sentiment and risks, classify themes, and generate summaries and recommendations.customersure.com · read 2 Oct 2026
- Analysis
- Its analytics track performance metrics and identify satisfaction drivers, themes and topics.customersure.com · read 2 Oct 2026
- API
- CustomerSure provides a REST API for integrating feedback data and automating feedback requests.customersure.com · read 2 Oct 2026
- Compliance
- The product page says it is aligned with FCA, Ofwat, Ofgem, TSM and CQC standards.customersure.com · read 2 Oct 2026
- Feedback collection
- It supports branded surveys for NPS, CSAT, CES and custom metrics, with email and SMS delivery.customersure.com · read 2 Oct 2026
- Integrations
- The product page names Salesforce, Zendesk and Power BI as examples of CRM, service and BI integrations.customersure.com · read 2 Oct 2026
- Pilot
- CustomerSure says it offers a risk-free pilot that usually lasts around one month and focuses on one area of a business.customersure.com · read 2 Oct 2026
- Pricing limits
- SMS is billed separately based on volume, and prices exclude VAT where applicable.customersure.com · read 2 Oct 2026
- Purpose
- CustomerSure is a Voice of Customer platform that helps organisations collect feedback and turn it into action.customersure.com · read 2 Oct 2026
- Reporting
- The platform offers exportable regulator-ready reports and automatically logged audit trails.customersure.com · read 2 Oct 2026
- Security
- CustomerSure states that it is GDPR-compliant, UK-hosted, and uses access controls and encryption.customersure.com · read 2 Oct 2026
- Support
- Every licence includes ongoing support, best-practice guidance and expert help.customersure.com · read 2 Oct 2026
- Target users
- CustomerSure describes itself as a platform for regulated, service-driven organisations, including financial services, housing, healthcare and utilities.customersure.com · read 2 Oct 2026
