Pisano

Pisano is an experience management platform for Voice of Customer and Voice of Employee programs. Teams can build customized, dynamic surveys in multiple languages, with logic-based triggers, and collect feedback through channels including email, SMS, WhatsApp, kiosks, web widgets, QR codes and mobile apps. Its centralized inbox automatically tags, categorizes and assigns incoming feedback in real time, with role-based team access. Custom dashboards track measures such as NPS, CSAT, CES and sentiment trends. Automation can prioritize feedback, assign tasks, trigger follow-ups and alert managers to critical issues. Leo, its generative AI assistant, is designed to refine survey questions, identify insight gaps, recommend actions and automate responses. Integration choices include APIs, post-hooks, database adapters, FTP and pre-built connectors, with custom solutions also available. Pisano says packages can be deployed on-premise or in the cloud. Its listed platforms include Android, iOS, web, API and self-hosted options. Pricing is on request, and there is no free plan. The company describes its audience as modern enterprises across sectors including banking, retail, healthcare and education.

Pisano brings survey design, feedback intake, analysis and follow-up workflows into one platform. Its channel range and deployment options suit enterprise programs with varied collection and integration needs.

Pisano suits enterprises running customer or employee feedback programs across multiple channels. Its listed industry solutions cover sectors from banking and retail to healthcare and education.

Pisano is an experience management platform for collecting and acting on customer and employee feedback. It suits enterprise teams that need multiple feedback channels and deployment choices; its breadth comes with custom pricing and a feature set aimed at organizational programs rather than small, self-serve projects.

Overview

Pisano brings survey creation, feedback intake, analysis, and follow-up into a shared platform for Voice of Customer and Voice of Employee programs. Teams can run multilingual surveys with logic-based triggers, then track measures such as NPS, CSAT, CES, and sentiment in customizable dashboards.

The central inbox tags, categorizes, and assigns incoming feedback, with role-based access for teams. Automation can prioritize issues, assign tasks, trigger follow-ups, and alert managers. This makes Pisano a plausible fit for organizations that need feedback to prompt coordinated action, as well as measurement.

Key features

Feedback collection spans email, SMS, WhatsApp, links, mobile apps, web widgets, QR codes, push notifications, kiosks, and phone-based CATI, alongside reviews from services such as Google Play, Apple App Store, Glassdoor, Trustpilot, Google Maps Reviews, and Şikayetvar. That range can support programs across digital and physical touchpoints, though teams should weigh the value of that reach against the work of configuring channels and integrations.

Leo, Pisano's generative AI assistant, is designed to refine survey questions, surface gaps in insights, recommend actions, and automate feedback responses. The platform also offers APIs, post-hooks, database adapters, FTP, pre-built connectors, and custom integration work. These options suit organizations with varied data environments; the range does not by itself establish how much implementation each connection requires.

Closed-loop workflows and sentiment analysis support follow-up and trend monitoring. Pisano's Trust Center lists compliance areas including SOC 2, ISO 27001:2022, GDPR, US Data Privacy, HIPAA, WCAG 2.0 and 2.1, and KVKK. Support, training, guidance, and a dedicated account manager are included from the start, a meaningful part of the offer for teams adopting a platform across departments.

Pricing

Pisano uses paid, custom pricing and has no free plan. Its Modular packages include unlimited survey creation and feedback collection, with no caps on users, surveys, or dashboard templates. Support and training are included, and additional modules are available. The absence of published prices makes it harder for buyers to compare costs before a sales discussion, while the uncapped usage is better suited to broad programs than a small team seeking a low-cost entry tier.

Platforms

Pisano supports Android, iOS, web, API access, and self-hosted deployment; packages can be started on-premise or in the cloud. Its iPhone and iPad app is described as a way to view and manage customer feedback, message customers, and receive push notifications. These choices give organizations flexibility across infrastructure and mobile workflows.

Who it's for

Pisano is aimed at modern enterprises, with industry solutions for banking, retail, insurance, travel and hospitality, automotive, e-commerce, healthcare, utilities, and education. It is most compelling for organizations coordinating feedback across channels, teams, and systems. A small group that needs only simple journey maps may find a dedicated mapping tool more proportionate.

Pros and cons

• Pro: Broad collection channels, including messaging, physical kiosks, and third-party review sources, can bring feedback from many touchpoints into one program.
• Pro: Automated assignment, prioritization, alerts, and follow-ups help connect feedback monitoring to team action.
• Pro: Cloud and on-premise options, self-hosting, and varied integration paths accommodate enterprise environments.
• Con: Custom pricing and no free plan make it difficult for smaller buyers to assess cost or start with a self-serve trial.
• Con: The breadth of channels and deployment choices is most useful when an organization has the people and processes to manage a substantial feedback program.

Alternatives

For teams focused on journey mapping rather than collecting and closing the loop on feedback, Milkymap offers a free single-user plan and a €9 per month single-user Pro plan. Custellence has a free tier limited to one workspace, two users, and two journey maps, while its Collaborate plan is $199 a month for unlimited users, maps, and viewers. Customer Journey App may suit a solo mapper who can work within its free plan's three maps and one user, or a buyer looking at its €29 a month Starter plan.

JourneyTrack is another web-based journey-mapping option, with a free 30-day basic plan and a paid Journey Mapping plan. Journify offers a free web plan with limits on active journeys, data history, and AI use. René Studio has a free plan for up to three journeys and one collaborator per workspace, plus a custom-priced Enterprise plan. Smaply offers a free tier that begins with a 14-day full-featured trial and limits personal workspaces, maps, personas, and advanced cards. UXPressia has a free web plan with limits on tags, maps, sharing, and exports, alongside a $36 a month Pro plan billed per user.

For category comparisons, see Customer Journey Mapping Software, Customer Experience Management Software, and Voice of Customer Software.

Verdict

Pisano is a strong candidate for enterprises that need broad customer and employee feedback collection, structured follow-up, and flexible deployment in one platform. Its channel coverage, automation, integration options, and included account support give it a clear enterprise focus. Look elsewhere if you need a free starting point, transparent prices, or a focused journey-mapping tool rather than an end-to-end feedback program.