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Chattermill
Chattermill lists its address as 68 Hanbury Street, London, E1 5JL, United Kingdom.
What it is
Chattermill brings customer feedback into one place so teams can identify issues and get answers supported by customer comments. Its Lyra Agent analyzes feedback, responds with quantified evidence, charts, reports, and customer quotes, and can surface trends and signals automatically. Teams can create custom reports using advanced filters and visualizations, then add them to dashboards. Real-time issue alerts can go to Slack, email, Jira, and other destinations. The platform connects with 65 or more feedback channels, including surveys, reviews, support, social media, and voice calls. Listed integrations include Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. Through MCP, customer intelligence can also be connected to Claude, ChatGPT, and other compatible AI agents. Chattermill says it analyzes more than 100 languages with automated translation and transcription. It serves CX, product, insights, voice-of-customer, and customer support teams, and is presented for enterprise teams. The company was founded in 2015 and is headquartered in London. Pricing is on request. Chattermill states that it is SOC 2 Type II and ISO 27001 certified and compliant with GDPR and CCPA.
For and against
For
- Connects 65+ feedback channels.
- Analyzes feedback in more than 100 languages.
- Provides evidence-backed answers and custom reports.
- Routes issue alerts to Slack, email, or Jira.
- Offers UK/EU data residency as standard.
Against
- Pricing is available on request.
- The product is presented for enterprise teams.
- US data residency is available, not standard.
The verdict
Chattermill combines multi-channel feedback analysis, reporting, and alerts, with connections to external AI agents. Its pricing is custom, so teams will need to request a quote.
Who it suits
Chattermill suits enterprise CX, product, insights, and customer support teams that need to analyze feedback from multiple channels. It may also fit teams that want feedback insights available to MCP-compatible AI agents.
Plans and prices
Custom pricing
Contact sales for a tailored quote
Read 7 Oct 2026 · chattermill.com
On the record
- AI agent connections
- Chattermill supports connecting customer intelligence to AI agents through MCP, including Claude and ChatGPT.chattermill.com · read 7 Oct 2026
- AI agents
- Chattermill connects customer intelligence to Claude, ChatGPT, and other MCP-compatible agents.chattermill.com · read 7 Oct 2026
- AI analysis
- Lyra Agent analyzes feedback and provides answers with quantified evidence, charts, reports, and customer quotes.chattermill.com · read 7 Oct 2026
- AI data use
- Chattermill says customer data is used only to train that customer's own taxonomy and is not used to train models for other parties.chattermill.com · read 7 Oct 2026
- Alerts
- Chattermill can route real-time issue alerts to Slack, email, Jira, and other destinations.chattermill.com · read 7 Oct 2026
- Analysis
- Lyra Agent answers questions about customer feedback with quantified evidence, charts, reports, and customer quotes.chattermill.com · read 7 Oct 2026
- API
- The API can send data to Chattermill, enrich data there, and export Chattermill data to a data warehouse or other system.chattermill.com · read 7 Oct 2026
- Audience
- The platform is presented for enterprise CX, insights, product, and customer support teams.chattermill.com · read 7 Oct 2026
- Data residency
- Chattermill says its platform is hosted on Google Cloud Platform, with UK/EU data residency standard and US data residency available.chattermill.com · read 7 Oct 2026
- Feedback sources
- The platform connects with 65+ feedback channels, including surveys, reviews, support, social media, and voice calls.chattermill.com · read 7 Oct 2026
- Integrations
- Chattermill's integrations page lists connections including Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API.chattermill.com · read 7 Oct 2026
- Intended teams
- Chattermill describes the platform as serving CX, product, insights, voice of customer, and customer support teams.chattermill.com · read 7 Oct 2026
- Languages
- The platform overview says Chattermill analyzes feedback in more than 100 languages with automated translation and transcription.chattermill.com · read 7 Oct 2026
- PII redaction
- Chattermill says it automatically redacts personally identifiable information from feedback at ingestion, before storage or processing.chattermill.com · read 7 Oct 2026
- Proactive insights
- Lyra Agent monitors voice of customer data and automatically surfaces feedback trends and signals.chattermill.com · read 7 Oct 2026
- Purpose
- Chattermill analyzes customer feedback in one place, flags issues, and provides answers backed by customer comments.chattermill.com · read 7 Oct 2026
- Reporting
- Users can create custom reports with advanced filters and visualizations and add them to dashboards.chattermill.com · read 7 Oct 2026
- Security
- Chattermill states that it is SOC 2 Type II and ISO 27001 certified and compliant with GDPR and CCPA.chattermill.com · read 7 Oct 2026
