On the recordRead 29 Sep 202615 facts
Lucidya
Lucidya · Riyadh, Saudi Arabia · founded 2016
Plans and prices
Growth
$125a month, billed yearly
$125 / seat / mo · Min: 6 seats · Up to 20 users · 12 months data retention
Read 29 Sep 2026 · lucidya.com
Enterprise
$250a month, billed yearly
$250 / seat / mo · Min: 12 seats · 12+ users · 12 months data retention
Read 29 Sep 2026 · lucidya.com
On the record
- Access controls
- The pricing page says SSO is included in both listed tiers and notes full role-based access controls with custom roles and granular permissions are not yet available.lucidya.com · read 29 Sep 2026
- AI Agent
- Lucidya’s AI Agent handles routine customer queries in multilingual, culturally nuanced conversations and can escalate complex issues to people.lucidya.com · read 29 Sep 2026
- APIs
- Lucidya documents APIs for Social Listening data extraction, real-time alert webhooks, and access to its AI models for sentiment analysis, dialect recognition, and attribute identification.lucidya.com · read 29 Sep 2026
- Arabic analysis
- Lucidya states its Arabic sentiment analysis is 92% accurate across 15 dialects.lucidya.com · read 29 Sep 2026
- Company
- Lucidya says it was founded in Jeddah, Saudi Arabia, in 2016.lucidya.com · read 29 Sep 2026
- Integrations
- OmniServe says it connects to 30+ platforms across social media, messaging, reviews, and other channels.lucidya.com · read 29 Sep 2026
- OmniServe
- OmniServe brings customer interactions into a single inbox and includes ticketing, workflows, social publishing, and agent performance tools.lucidya.com · read 29 Sep 2026
- Product
- Lucidya describes its platform as an AI-native customer experience management suite for customer engagement and resolution.lucidya.com · read 29 Sep 2026
- Security
- The OmniServe pricing page says all plans include encrypted data transmission and storage; Enterprise includes a Security & Compliance Pack listing SOC 2, ISO certifications, PDPL, and SDAIA compliance.lucidya.com · read 29 Sep 2026
- Social listening
- Social Listening monitors accounts and keywords and analyzes sentiment across social channels in real time.lucidya.com · read 29 Sep 2026
- Support
- Growth includes knowledge base, community, digital onboarding, chat support, and virtual onboarding; Enterprise includes a dedicated customer success manager and email/phone support.lucidya.com · read 29 Sep 2026
- Target customers
- Lucidya says it serves large enterprise and government clients worldwide, with 120+ such clients.lucidya.com · read 29 Sep 2026
