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Press'nXPress
Markham, Ontario, Canada; Los Angeles, California, United States
What it is
Press'nXPress is a SaaS platform for gathering customer feedback and organizing follow-up. It collects responses through kiosks, apps, SMS, email, digital channels, IVR, signature pads, QR codes and business review sites. PXP Insights presents real-time data in customizable reports and mobile-compatible dashboards. Natural language processing sorts comments by sentiment, identifies themes and tracks changes over time. Action Hub can create tasks, alert location managers and sync results with reporting systems after low scores. Integrations include APIs, webhooks, CRM, help desk, POS, Zapier, Slack, Qualtrics and custom workflows. Feedback data is encrypted in transit and at rest, and SMS-based two-factor authentication is available. Its mobile app is offered on iOS and Android, and the platform works on web-enabled devices. XPressKiosk uses a built-in SIM to send feedback without Wi-Fi. Pricing is customized according to feedback terminals, data collected and support needs; no plan prices are listed. The solution is aimed at businesses of all sizes, particularly in retail, restaurants, hospitality, healthcare, events and education.
For and against
For
- Collects feedback through multiple channels.
- Dashboard reports can be customized.
- Action Hub can alert location managers.
- Kiosks can send data without Wi-Fi.
- Feedback data is encrypted in transit and at rest.
Against
- Pricing is customized and not listed.
- No free plan or trial is listed.
- Client personal data is deleted when the contract ends.
The verdict
Press'nXPress combines feedback collection, analysis and follow-up workflows for organizations with varied channels and locations. Pricing depends on terminals, data volume and support requirements.
Who it suits
Press'nXPress suits organizations that collect feedback across locations or channels and need reporting and operational follow-up. Its stated focus includes retail, restaurants, hospitality, healthcare, events and education.
Plans and prices
Advanced
high-traffic locations · digital channels · enhanced feedback-management capabilities
Read 1 Oct 2026 · pressnxpress.com
Managed
professional services · expert assistance managing feedback · enhanced feedback-management capabilities
Read 1 Oct 2026 · pressnxpress.com
Standard
high-traffic locations · high-volume feedback · real-time alerts · response trends
Read 1 Oct 2026 · pressnxpress.com
On the record
- Action workflows
- Action Hub can create tasks, alert location managers and synchronize results with reporting systems after low scores.pressnxpress.com · read 1 Oct 2026
- Analytics dashboard
- PXP Insights provides real-time feedback data, customizable reports and mobile-compatible dashboards.pressnxpress.com · read 1 Oct 2026
- Core product
- Press'nXPress is a SaaS platform for real-time, actionable customer feedback.pressnxpress.com · read 1 Oct 2026
- Data retention
- Customer client personal data is automatically deleted from Press'nXPress databases and servers when the customer contract or subscription ends.pressnxpress.com · read 1 Oct 2026
- Feedback channels
- The platform collects feedback through kiosks, apps, SMS, email, digital channels, IVR, signature pads, QR codes and business review sites.pressnxpress.com · read 1 Oct 2026
- Integrations
- Integrations support APIs, webhooks, CRM, help desk, POS, Zapier, Slack, Qualtrics and custom workflows.pressnxpress.com · read 1 Oct 2026
- Kiosk connectivity
- XPressKiosk uses a built-in SIM card to send feedback data without requiring Wi-Fi.pressnxpress.com · read 1 Oct 2026
- Mobile access
- The PXP mobile application is available on the App Store and Google Play, and the platform works on web-enabled devices.pressnxpress.com · read 1 Oct 2026
- Pricing limits
- The subscription price is customized based on feedback terminals, data collected and required support.pressnxpress.com · read 1 Oct 2026
- Security encryption
- Feedback data is encrypted in transit and at rest, with SSL/TLS used between collectors, servers and reports.pressnxpress.com · read 1 Oct 2026
- Support
- Technical support is available through the PXP support team by email or support help desk, with integration assistance and documentation.pressnxpress.com · read 1 Oct 2026
- Target customers
- The solution is aimed at businesses of all sizes, especially retail, restaurants, hospitality, healthcare, events and education.pressnxpress.com · read 1 Oct 2026
- Text analytics
- Natural language processing classifies comments by sentiment, identifies themes and tracks sentiment changes over time.pressnxpress.com · read 1 Oct 2026
- Two-factor authentication
- PXP supports SMS-based two-factor authentication in addition to passwords.pressnxpress.com · read 1 Oct 2026
