- Home
- Customer Experience Management Software
- Hello Customer
Hello Customer
Ghent, Belgium
What it is
Hello Customer is a European Voice of Customer platform that brings feedback together, analyzes what influences customer satisfaction, and routes actions to responsible teams. It combines surveys, reviews, calls, chats, and customer-support interactions. Its AI system, ISAAC, analyzes open feedback in more than 30 languages, detecting topics and sentiment for NPS and CSAT dashboards. Key Driver Analysis ranks themes by their effect on customer scores. Ask ISAAC answers questions about customer feedback in plain language and cites the underlying comments. The platform lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, Zapier, Make, FTP, file uploads, and its API. It says sources with an API, file export, or webhook can almost certainly be connected. The mobile feedback app works offline with cached feedback and supports company single sign-on. Hello Customer states that it is GDPR compliant and certified to ISO/IEC 27001:2022. It isolates customer environments and encrypts data at rest and in transit. Pricing is custom and volume-based, available on request; there is no free plan.
For and against
For
- Combines feedback from surveys, calls, chats, and reviews.
- Analyzes open feedback in more than 30 languages.
- Ranks themes by their effect on customer scores.
- Mobile app works offline with cached feedback.
- Certified to ISO/IEC 27001:2022.
Against
- No free plan.
- Pricing is custom and available on request.
- Not intended for panel studies or research-agency workflows.
The verdict
Hello Customer brings multiple feedback sources into a platform for analysis and action routing. Its stated scope excludes panel studies, complex R&D questionnaire logic, and research-agency workflows.
Who it suits
Hello Customer is aimed at CX, operations, and leadership teams, including those in retail, banking, insurance, and telecom. It is not designed for panel studies, complex R&D questionnaire logic, or research-agency workflows.
Plans and prices
Custom
feedback volume · not per-seat · market-research limitations
Read 1 Oct 2026 · hellocustomer.com
On the record
- AI analysis
- ISAAC analyzes open customer feedback in more than 30 languages, detecting topics and sentiment and powering NPS and CSAT dashboards.hellocustomer.com · read 1 Oct 2026
- Ask ISAAC
- Ask ISAAC answers questions about customer feedback in plain language and cites the underlying verbatims.hellocustomer.com · read 1 Oct 2026
- Data protection
- Customer environments are isolated and data is encrypted at rest with AES-256 and in transit with SSL/TLS.hellocustomer.com · read 1 Oct 2026
- Feedback sources
- The platform brings together surveys, reviews, calls, chats and customer-support interactions.hellocustomer.com · read 1 Oct 2026
- Hosting
- The systems run on Microsoft Azure data centers in Amsterdam, Netherlands, and Dublin, Ireland.hellocustomer.com · read 1 Oct 2026
- Integration coverage
- The company says sources with an API, file export or webhook can almost certainly be connected.hellocustomer.com · read 1 Oct 2026
- Integrations
- Hello Customer lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, Zapier, Make, FTP, file uploads and its API.hellocustomer.com · read 1 Oct 2026
- Key drivers
- Key Driver Analysis ranks themes by how much they move a customer score.hellocustomer.com · read 1 Oct 2026
- Mobile app
- Its mobile feedback app is installable on any phone from the browser, works offline with cached feedback, and supports company single sign-on.hellocustomer.com · read 1 Oct 2026
- Notable limitation
- Hello Customer states that it is not a market-research suite and does not target panel studies, complex R&D questionnaire logic or research-agency workflows.hellocustomer.com · read 1 Oct 2026
- Product
- Hello Customer is a European Voice of Customer platform that combines feedback channels, analyzes satisfaction drivers with AI, and routes actions to responsible teams.hellocustomer.com · read 1 Oct 2026
- Security certification
- Hello Customer is certified to ISO/IEC 27001:2022 and states that it is GDPR compliant.hellocustomer.com · read 1 Oct 2026
- Support
- The company provides general system, infrastructure and information-security support at [email protected].hellocustomer.com · read 1 Oct 2026
- Target users
- CX, operations and leadership teams use Hello Customer across retail, banking, insurance and telecom.hellocustomer.com · read 1 Oct 2026
