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Hello Customer

iPhone + Android

8.4No. 2 of 33
in Customer Experience Management Software
  • Recognised40% of the score85
  • Phone app26% of the score100
  • Documented20% of the score82
  • Free plan14% of the score0
Free plan
No
Runs on
Android, api, iPhone, Web
Visit site Alternatives

Summary

Hello Customer is ranked #2 of 33 in customer experience management software on Samsung Mobile US Press. It runs on Android, API, iOS, Web. There is no free plan.

Hello Customer plans and pricing

All plans
Custom Not published volume-based; book a demo for pricing feedback volume · not per-seat · market-research limitations hellocustomer.com · 1 Oct 2026

Compared on customer experience management software

Free plan
Nohellocustomer.com

Facts

Product
Hello Customer is a European Voice of Customer platform that combines feedback channels, analyzes satisfaction drivers with AI, and routes actions to responsible teams.hellocustomer.com · 1 Oct 2026
Feedback sources
The platform brings together surveys, reviews, calls, chats and customer-support interactions.hellocustomer.com · 1 Oct 2026
AI analysis
ISAAC analyzes open customer feedback in more than 30 languages, detecting topics and sentiment and powering NPS and CSAT dashboards.hellocustomer.com · 1 Oct 2026
Key drivers
Key Driver Analysis ranks themes by how much they move a customer score.hellocustomer.com · 1 Oct 2026
Ask ISAAC
Ask ISAAC answers questions about customer feedback in plain language and cites the underlying verbatims.hellocustomer.com · 1 Oct 2026
Integrations
Hello Customer lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, Zapier, Make, FTP, file uploads and its API.hellocustomer.com · 1 Oct 2026
Integration coverage
The company says sources with an API, file export or webhook can almost certainly be connected.hellocustomer.com · 1 Oct 2026
Mobile app
Its mobile feedback app is installable on any phone from the browser, works offline with cached feedback, and supports company single sign-on.hellocustomer.com · 1 Oct 2026
Security certification
Hello Customer is certified to ISO/IEC 27001:2022 and states that it is GDPR compliant.hellocustomer.com · 1 Oct 2026
Data protection
Customer environments are isolated and data is encrypted at rest with AES-256 and in transit with SSL/TLS.hellocustomer.com · 1 Oct 2026
Hosting
The systems run on Microsoft Azure data centers in Amsterdam, Netherlands, and Dublin, Ireland.hellocustomer.com · 1 Oct 2026
Support
The company provides general system, infrastructure and information-security support at [email protected].hellocustomer.com · 1 Oct 2026
Target users
CX, operations and leadership teams use Hello Customer across retail, banking, insurance and telecom.hellocustomer.com · 1 Oct 2026
Notable limitation
Hello Customer states that it is not a market-research suite and does not target panel studies, complex R&D questionnaire logic or research-agency workflows.hellocustomer.com · 1 Oct 2026

Company

Founded
2015hellocustomer.com · 23 Sept 2026
Headquarters
Ghent, Belgiumhellocustomer.com · 23 Sept 2026

Best Hello Customer alternatives

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Webex Experience Management No. 1 8.4 iPhone + AndroidInMoment No. 3 8.0 iPhone + AndroidWootric No. 4 7.7 iPhone + AndroidPress'nXPress No. 5 7.6 iPhone + AndroidAlida No. 6 7.5 iPhone + AndroidQualtrics No. 7 7.4 No phone app$420/mo

Where it ranks on Samsung Mobile US Press

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Sources