On the recordRead 5 Oct 202624 facts
moveXM
Frankfurt, Germany
Plans and prices
moveXM Next
€6,500a year
setup fee applies · pricing described as fair and predictable
Read 5 Oct 2026 · movexm.com
On the record
- AI analysis
- Its AI features support automatic feedback analysis, pattern recognition, and action prioritization.movexm.com · read 4 Oct 2026
- AI data use
- The company says customer data is not used to train AI models.movexm.com · read 5 Oct 2026
- Alerts and reporting
- moveXM Next includes hot alert and inner-loop management for urgent critical feedback, plus analysis and BI reporting with custom filters.movexm.com · read 5 Oct 2026
- Analysis
- moveXM Next includes automated text and sentiment analysis, AI-assisted summaries, dashboards, and KPI visualizations.movexm.com · read 5 Oct 2026
- API
- A REST API can be used to connect custom applications, with the team supporting tailored integrations.movexm.com · read 4 Oct 2026
- BI reporting
- The Infinity platform includes BI reporting for flexible performance evaluation and enterprise-wide analysis.movexm.com · read 4 Oct 2026
- Closed-loop
- Infinity offers hot alerts and inner-loop management for urgent critical feedback, along with individualized action planning.movexm.com · read 4 Oct 2026
- Company experience
- The company describes itself as having over 30 years of experience in customer experience management.movexm.com · read 5 Oct 2026
- Company location
- The maker states that moveXM is based in Frankfurt am Main.movexm.com · read 4 Oct 2026
- Data location
- The security page says customer data is stored in German data centers in Frankfurt am Main.movexm.com · read 4 Oct 2026
- Data security
- moveXM Infinity stores data in German data centers and states that its security standards include GDPR compliance, ISO 27001, TISAX, and ISO 9001:2015.movexm.com · read 5 Oct 2026
- Feedback collection
- moveXM Next supports surveys across channels including email and WhatsApp, using templates that can be tailored to customers.movexm.com · read 5 Oct 2026
- Integrations
- moveXM connects with CRM, ERP, eCommerce, marketing, and operational systems, and offers a REST API for custom applications.movexm.com · read 5 Oct 2026
- Intended users
- Infinity is described as a scalable CX platform for large companies and corporations with programs spanning multiple markets, brands, and touchpoints.movexm.com · read 4 Oct 2026
- Next product
- moveXM Next is described as a lean way for companies to create surveys without an IT project, collect feedback, and analyze results in the system.movexm.com · read 4 Oct 2026
- Product
- moveXM is a customer experience management platform for collecting and managing customer feedback across customer journey touchpoints.movexm.com · read 4 Oct 2026
- Purpose
- moveXM provides customer feedback and customer experience management software, backed by CX consulting.movexm.com · read 5 Oct 2026
- Security
- The maker states that Infinity is hosted in Germany and is GDPR-compliant and certified according to TISAX, ISO 27001, and ISO 9001:2015.movexm.com · read 4 Oct 2026
